task f.3

2026-06-26 11:03:25 +07:00
parent 42c8c59947
commit 052677fa2c
16 changed files with 1604 additions and 68 deletions
--- a/docs/implementation/task-f2-approval-matrix-foundation.md
+++ b/docs/implementation/task-f2-approval-matrix-foundation.md
@@ -0,0 +1,81 @@
+# Task F.2: Approval Matrix Foundation
+
+## Summary
+
+This task adds approval-matrix based workflow resolution for quotation submission so the system no longer relies on a single static workflow code.
+
+## Delivered
+
+- Added `crm_approval_matrices` persistence in [src/db/schema.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/db/schema.ts).
+- Added SQL migration in [drizzle/0002_calm_approval_matrix.sql](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/drizzle/0002_calm_approval_matrix.sql).
+- Seeded a default quotation matrix in [src/db/seeds/foundation.seed.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/db/seeds/foundation.seed.ts) to preserve current behavior.
+- Added matrix validation in [src/features/crm/approval/schemas/approval-matrix.schema.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/features/crm/approval/schemas/approval-matrix.schema.ts).
+- Added matrix CRUD and resolver services in [src/features/crm/approval/server/service.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/features/crm/approval/server/service.ts).
+- Added settings APIs:
+  - [src/app/api/crm/settings/approval-matrices/route.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/app/api/crm/settings/approval-matrices/route.ts)
+  - [src/app/api/crm/settings/approval-matrices/[id]/route.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/app/api/crm/settings/approval-matrices/[id]/route.ts)
+- Updated quotation submit approval flow in [src/app/api/crm/quotations/[id]/submit-approval/route.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/app/api/crm/quotations/[id]/submit-approval/route.ts) to resolve workflow by matrix before creating the approval request.
+- Extended foundation approval submit input in:
+  - [src/features/foundation/approval/types.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/features/foundation/approval/types.ts)
+  - [src/features/foundation/approval/server/service.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/features/foundation/approval/server/service.ts)
+- Added permissions in [src/lib/auth/rbac.ts](/c:/Users/mtpphtaps/Documents/gitea/alla-allaos-fullstack/src/lib/auth/rbac.ts):
+  - `crm.approval.matrix.read`
+  - `crm.approval.matrix.create`
+  - `crm.approval.matrix.update`
+  - `crm.approval.matrix.delete`
+
+## Matching Rules
+
+- Scope filters consider organization, entity type, active state, and soft delete.
+- `productType`, `branchId`, and `currency` match exact values or `null` wildcard.
+- `amount` respects `minAmount` and `maxAmount` when those bounds exist.
+- Specific rules outrank default rules.
+- Specificity scoring prefers:
+  - product type match
+  - branch match
+  - currency match
+  - amount-range match
+- Lower `priority` value wins after specificity.
+- If specificity and priority tie, the newest active rule wins.
+- If candidates still tie on the same creation timestamp, the resolver throws a deterministic configuration conflict.
+- If no specific rule matches, the resolver falls back to an active default rule.
+
+## Submit Approval Integration
+
+- Quotation submit approval now:
+  1. loads the quotation
+  2. enforces CRM scoped access
+  3. resolves the approval matrix
+  4. submits approval using the resolved `workflowId`
+  5. writes audit data for the resolution
+- Existing approve, reject, return, and cancel flows remain unchanged.
+
+## Audit
+
+- Matrix CRUD uses `entityType = crm_approval_matrix`.
+- Matrix maintenance actions:
+  - `create_approval_matrix`
+  - `update_approval_matrix`
+  - `delete_approval_matrix`
+- Quotation submission writes `resolve_approval_matrix` with:
+  - `quotationId`
+  - `approvalRequestId`
+  - `matrixId`
+  - `workflowId`
+  - `matchReason`
+  - `productType`
+  - `branchId`
+  - `amount`
+  - `currency`
+
+## Seed Behavior
+
+- Foundation seed creates or refreshes one active default quotation matrix pointing to `quotation_standard_approval`.
+- This preserves legacy quotation approval behavior until organization-specific rules are added.
+- Sample non-default matrices were intentionally not seeded because additional workflows such as executive approval are not yet guaranteed in every environment.
+
+## Known Limitations
+
+- F.2 adds API and service foundations only. No matrix admin UI is included.
+- Overlapping active rules are allowed. Resolver handles them deterministically, but configuration hygiene still matters.
+- Matrix branch, product, and currency values currently assume the same ids already stored on quotation records.
--- a/drizzle/0002_calm_approval_matrix.sql
+++ b/drizzle/0002_calm_approval_matrix.sql
@@ -0,0 +1,20 @@
+CREATE TABLE "crm_approval_matrices" (
+  "id" text PRIMARY KEY NOT NULL,
+  "organization_id" text NOT NULL,
+  "entity_type" text NOT NULL,
+  "workflow_id" text NOT NULL,
+  "branch_id" text,
+  "product_type" text,
+  "min_amount" double precision,
+  "max_amount" double precision,
+  "currency" text,
+  "priority" integer DEFAULT 100 NOT NULL,
+  "is_default" boolean DEFAULT false NOT NULL,
+  "is_active" boolean DEFAULT true NOT NULL,
+  "description" text,
+  "created_at" timestamp with time zone DEFAULT now() NOT NULL,
+  "updated_at" timestamp with time zone DEFAULT now() NOT NULL,
+  "deleted_at" timestamp with time zone,
+  "created_by" text NOT NULL,
+  "updated_by" text NOT NULL
+);
--- a/drizzle/meta/_journal.json
+++ b/drizzle/meta/_journal.json
@@ -15,6 +15,13 @@
      "when": 1782381033930,
      "tag": "0001_lazy_otto_octavius",
      "breakpoints": true
+    },
+    {
+      "idx": 2,
+      "version": "7",
+      "when": 1782604800000,
+      "tag": "0002_calm_approval_matrix",
+      "breakpoints": true
    }
  ]
 }
--- a/next-env.d.ts
+++ b/next-env.d.ts
@@ -1,6 +1,6 @@
 /// <reference types="next" />
 /// <reference types="next/image-types/global" />
-import "./.next/dev/types/routes.d.ts";
+import "./.next/types/routes.d.ts";

 // NOTE: This file should not be edited
 // see https://nextjs.org/docs/app/api-reference/config/typescript for more information.
--- a/plans/task-f.2.md
+++ b/plans/task-f.2.md
@@ -0,0 +1,501 @@
+# Task F.2: Approval Matrix Foundation
+
+## Status
+
+Planned
+
+## Objective
+
+Build the Approval Matrix foundation so the system can select the correct approval workflow automatically when a quotation is submitted for approval.
+
+This task upgrades approval from a single static workflow to rule-based workflow resolution.
+
+The goal is to support approval flow selection by:
+
+* entity type
+* product type
+* branch
+* quotation amount
+* default fallback
+* priority when multiple rules match
+
+This task does not build the full Workflow Builder UI or Notification system yet.
+
+---
+
+## Mandatory Review
+
+Review before implementation:
+
+* `AGENTS.md`
+* `docs/standards/project-foundations.md`
+* `docs/standards/task-catalog.md`
+* existing Approval implementation
+* existing Quotation submit approval flow
+* `src/db/schema.ts`
+* `src/features/crm/approval/**`
+* `src/features/crm/quotations/**`
+* `src/features/crm/opportunities/**`
+* `src/features/foundation/audit-log/**`
+* `src/features/foundation/master-options/**`
+* `docs/security/crm-authorization-boundaries.md`
+
+---
+
+## Current Foundation
+
+Already available:
+
+```txt
+crm_approval_workflows
+crm_approval_steps
+crm_approval_requests
+crm_approval_actions
+
+quotation_standard_approval
+quotation submit approval flow
+quotation approval actions
+audit foundation
+```
+
+Current limitation:
+
+```txt
+Quotation approval uses a fixed or first active workflow.
+```
+
+This task introduces matrix-based workflow resolution.
+
+---
+
+## Business Requirement
+
+When a quotation is submitted for approval, the system must determine:
+
+```txt
+Which approval workflow should this quotation use?
+```
+
+The workflow should be selected based on business conditions.
+
+Example:
+
+```txt
+Crane quotation under 500,000
+→ Crane Standard Approval
+
+Crane quotation over 5,000,000
+→ Crane Executive Approval
+
+Dock Door quotation
+→ Dock Door Approval
+
+No specific match
+→ Default Quotation Approval
+```
+
+---
+
+## Scope F.2.1 Approval Matrix Schema
+
+Add table:
+
+```txt
+crm_approval_matrices
+```
+
+Recommended columns:
+
+```txt
+id
+organization_id
+entity_type
+workflow_id
+branch_id
+product_type
+min_amount
+max_amount
+currency
+priority
+is_default
+is_active
+description
+created_at
+updated_at
+deleted_at
+created_by
+updated_by
+```
+
+Recommended types:
+
+```txt
+entity_type text not null
+workflow_id text not null
+branch_id text null
+product_type text null
+min_amount numeric(14,2) null
+max_amount numeric(14,2) null
+currency text null
+priority integer not null default 100
+is_default boolean not null default false
+is_active boolean not null default true
+```
+
+Rules:
+
+* `entity_type = quotation` for quotation approval
+* `product_type = null` means all product types
+* `branch_id = null` means all branches
+* `min_amount = null` means no lower bound
+* `max_amount = null` means no upper bound
+* `currency = null` means all currencies
+* lower priority number wins, or document project convention if already defined
+* only active rules are considered
+* soft-deleted rules are ignored
+
+---
+
+## Scope F.2.2 Matrix Matching Rules
+
+Implement resolver:
+
+```txt
+src/features/crm/approval/server/matrix-resolver.ts
+```
+
+Function:
+
+```ts
+resolveApprovalWorkflowForEntity(input)
+```
+
+Input:
+
+```ts
+{
+  organizationId: string;
+  entityType: 'quotation';
+  branchId?: string | null;
+  productType?: string | null;
+  amount?: number | null;
+  currency?: string | null;
+}
+```
+
+Output:
+
+```ts
+{
+  matrixId: string;
+  workflowId: string;
+  matchReason: string;
+}
+```
+
+Matching rules:
+
+1. Match same organization
+2. Match same entity type
+3. Ignore inactive or deleted matrix rows
+4. Product type must match exact or be null
+5. Branch must match exact or be null
+6. Currency must match exact or be null
+7. Amount must be within range:
+
+   * `minAmount <= amount` if min exists
+   * `amount <= maxAmount` if max exists
+8. Choose most specific rule
+9. If specificity ties, choose highest priority
+10. If still tied, choose newest active rule or throw deterministic conflict error
+11. If no specific rule matches, use default rule
+12. If no default rule exists, throw clear configuration error
+
+Specificity scoring suggestion:
+
+```txt
+productType match = +10
+branch match = +10
+currency match = +5
+amount range match = +5
+default rule = -100
+```
+
+---
+
+## Scope F.2.3 Submit Approval Integration
+
+Update quotation submit approval flow.
+
+Current behavior:
+
+```txt
+use static quotation_standard_approval
+```
+
+New behavior:
+
+```txt
+quotation submit
+  ↓
+build approval matrix input from quotation
+  ↓
+resolve workflow
+  ↓
+create approval request with resolved workflow
+```
+
+Quotation fields used:
+
+```txt
+organizationId
+branchId
+productType / quotationType
+totalAmount
+currency
+```
+
+Rules:
+
+* do not select workflow in route handler
+* service must call matrix resolver
+* approval request must store selected workflowId
+* audit must include selected matrixId and workflowId
+* existing approval action flow should continue unchanged after request is created
+
+---
+
+## Scope F.2.4 Default Matrix Seed
+
+Update seed to create at least one default quotation approval matrix.
+
+Example:
+
+```txt
+entity_type = quotation
+workflow = quotation_standard_approval
+product_type = null
+branch_id = null
+min_amount = null
+max_amount = null
+currency = null
+priority = 999
+is_default = true
+is_active = true
+```
+
+This preserves current behavior while enabling future product-specific rules.
+
+---
+
+## Scope F.2.5 Product Type Matrix Examples
+
+Seed optional sample rules only if project seed policy allows.
+
+Examples:
+
+```txt
+quotation_crane_standard
+product_type = crane
+amount <= 500000
+workflow = quotation_standard_approval
+
+quotation_crane_executive
+product_type = crane
+amount > 5000000
+workflow = quotation_executive_approval
+```
+
+If required workflows do not exist, do not seed these sample rules.
+
+---
+
+## Scope F.2.6 Matrix Admin API Foundation
+
+Create API foundation for managing matrix rows.
+
+Routes:
+
+```txt
+GET    /api/crm/approval/matrices
+POST   /api/crm/approval/matrices
+GET    /api/crm/approval/matrices/[id]
+PATCH  /api/crm/approval/matrices/[id]
+DELETE /api/crm/approval/matrices/[id]
+```
+
+Rules:
+
+* no UI required in F.2
+* enforce approval admin permission
+* validate workflow exists
+* validate no invalid range
+* soft delete only
+* prevent deleting default matrix if it is the only active default for entity type
+
+---
+
+## Scope F.2.7 Validation Rules
+
+Create schemas:
+
+```txt
+src/features/crm/approval/schemas/approval-matrix.schema.ts
+```
+
+Validation:
+
+* entityType required
+* workflowId required
+* minAmount must be <= maxAmount when both exist
+* priority must be integer
+* productType optional
+* branchId optional
+* currency optional
+* isDefault boolean
+* isActive boolean
+
+Conflict warning:
+
+* multiple active matrix rows can overlap
+* resolver must handle deterministic selection
+* API may warn but does not need to fully block overlap in F.2
+
+---
+
+## Scope F.2.8 Audit Logging
+
+Audit actions:
+
+```txt
+create_approval_matrix
+update_approval_matrix
+delete_approval_matrix
+resolve_approval_matrix
+```
+
+For submit approval, audit must capture:
+
+```txt
+quotationId
+matrixId
+workflowId
+matchReason
+productType
+branchId
+amount
+currency
+```
+
+---
+
+## Scope F.2.9 Permission Rules
+
+Add or verify permissions:
+
+```txt
+crm.approval.matrix.read
+crm.approval.matrix.create
+crm.approval.matrix.update
+crm.approval.matrix.delete
+```
+
+Submit approval should still use existing quotation approval submit permission.
+
+Rules:
+
+* route handlers must not check role strings directly
+* use existing CRM authorization foundation
+* admin-only API for matrix maintenance
+
+---
+
+## Scope F.2.10 Documentation
+
+Create:
+
+```txt
+docs/implementation/task-f2-approval-matrix-foundation.md
+```
+
+Document:
+
+```txt
+schema
+matching rules
+priority rules
+default fallback
+submit approval integration
+seed behavior
+known limitations
+```
+
+---
+
+## Explicit Non-Scope
+
+Do not implement:
+
+* full Workflow Builder UI
+* drag-and-drop step editor
+* Notification Center
+* Email sending
+* LINE / webhook sending
+* reminder / escalation
+* approval dashboard
+* approval delegation
+* parallel approval
+* any-one approval
+* dynamic approver lookup by manager hierarchy
+
+These belong to later F tasks.
+
+---
+
+## Verification
+
+Run:
+
+```txt
+npm exec tsc --noEmit
+npm run build
+```
+
+Manual verification:
+
+```txt
+Default matrix exists after seed
+Submit quotation approval still works
+Approval request stores resolved workflowId
+Matrix resolver chooses product-specific rule over default
+Matrix resolver chooses branch-specific rule over all-branch rule
+Matrix resolver chooses amount-range rule correctly
+Matrix resolver handles no-match with clear error
+Matrix CRUD APIs work
+Soft delete matrix works
+Audit logs include matrix resolution
+Existing approval approve/reject actions still work
+Existing quotation flow still works
+```
+
+---
+
+## Definition of Done
+
+Task is complete when:
+
+* `crm_approval_matrices` exists
+* default quotation approval matrix is seeded
+* quotation submit approval uses matrix resolver
+* workflow selection supports product type, branch, amount, currency, default fallback, and priority
+* matrix CRUD APIs exist
+* audit logs capture matrix changes and resolution
+* existing approval actions continue working
+
+Result:
+
+```txt
+Approval Matrix Foundation = Established
+Workflow Resolution = Dynamic
+Ready for F.3 Approval Workflow Builder
+```
--- a/src/app/api/crm/quotations/[id]/submit-approval/route.ts
+++ b/src/app/api/crm/quotations/[id]/submit-approval/route.ts
@@ -1,6 +1,7 @@
 import { NextRequest, NextResponse } from 'next/server';
 import { z } from 'zod';
-import { submitForApproval } from '@/features/foundation/approval/server/service';
+import { submitQuotationForApproval } from '@/features/crm/approval/server/service';
+import { buildCrmSecurityContext } from '@/features/crm/security/server/service';
 import { PERMISSIONS } from '@/lib/auth/rbac';
 import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';

@@ -15,20 +16,26 @@ const submitSchema = z.object({
 export async function POST(request: NextRequest, { params }: Params) {
  try {
    const { id } = await params;
-    const { organization, session } = await requireOrganizationAccess({
+    const { organization, session, membership } = await requireOrganizationAccess({
      permission: PERMISSIONS.crmApprovalSubmit
    });
    const payload = submitSchema.parse(await request.json());
-    await submitForApproval(organization.id, session.user.id, {
-      workflowCode: 'quotation_standard_approval',
-      entityType: 'quotation',
-      entityId: id,
-      remark: payload.remark
+
+    await submitQuotationForApproval({
+      organizationId: organization.id,
+      userId: session.user.id,
+      quotationId: id,
+      remark: payload.remark,
+      accessContext: buildCrmSecurityContext({
+        organizationId: organization.id,
+        userId: session.user.id,
+        membership
+      })
    });

    return NextResponse.json({
      success: true,
-      message: 'Quotation submitted for approval successfully'
+      message: 'Quotation submitted approval successfully'
    });
  } catch (error) {
    if (error instanceof AuthError) {
@@ -43,6 +50,6 @@ export async function POST(request: NextRequest, { params }: Params) {
    if (error instanceof Error) {
      return NextResponse.json({ message: error.message }, { status: 400 });
    }
-    return NextResponse.json({ message: 'Unable to submit quotation for approval' }, { status: 500 });
+    return NextResponse.json({ message: 'Unable submit quotation for approval' }, { status: 500 });
  }
 }
--- a/src/app/api/crm/settings/approval-matrices/[id]/route.ts
+++ b/src/app/api/crm/settings/approval-matrices/[id]/route.ts
@@ -0,0 +1,119 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  updateApprovalMatrixSchema,
+  type UpdateApprovalMatrixInput
+} from '@/features/crm/approval/schemas/approval-matrix.schema';
+import {
+  getApprovalMatrix,
+  softDeleteApprovalMatrix,
+  updateApprovalMatrix
+} from '@/features/crm/approval/server/service';
+import { auditAction } from '@/features/foundation/audit-log/service';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+type Params = {
+  params: Promise<{ id: string }>;
+};
+
+export async function GET(_request: NextRequest, { params }: Params) {
+  try {
+    const { id } = await params;
+    const { organization } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalMatrixRead
+    });
+    const matrix = await getApprovalMatrix(id, organization.id);
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Approval matrix loaded successfully',
+      matrix
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+    return NextResponse.json({ message: 'Unable to load approval matrix' }, { status: 500 });
+  }
+}
+
+export async function PATCH(request: NextRequest, { params }: Params) {
+  try {
+    const { id } = await params;
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalMatrixUpdate
+    });
+    const payload = updateApprovalMatrixSchema.parse(
+      await request.json()
+    ) as UpdateApprovalMatrixInput;
+    const before = await getApprovalMatrix(id, organization.id);
+    const updated = await updateApprovalMatrix(id, organization.id, session.user.id, payload);
+
+    await auditAction({
+      organizationId: organization.id,
+      userId: session.user.id,
+      entityType: 'crm_approval_matrix',
+      entityId: id,
+      action: 'update_approval_matrix',
+      beforeData: before,
+      afterData: updated
+    });
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval matrix updated successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+    return NextResponse.json({ message: 'Unable to update approval matrix' }, { status: 500 });
+  }
+}
+
+export async function DELETE(_request: NextRequest, { params }: Params) {
+  try {
+    const { id } = await params;
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalMatrixDelete
+    });
+    const result = await softDeleteApprovalMatrix(id, organization.id, session.user.id);
+
+    await auditAction({
+      organizationId: organization.id,
+      userId: session.user.id,
+      entityType: 'crm_approval_matrix',
+      entityId: id,
+      action: 'delete_approval_matrix',
+      beforeData: result.before,
+      afterData: result.after
+    });
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval matrix deleted successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+    return NextResponse.json({ message: 'Unable to delete approval matrix' }, { status: 500 });
+  }
+}
--- a/src/app/api/crm/settings/approval-matrices/route.ts
+++ b/src/app/api/crm/settings/approval-matrices/route.ts
@@ -0,0 +1,77 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  createApprovalMatrixSchema,
+  type CreateApprovalMatrixInput
+} from '@/features/crm/approval/schemas/approval-matrix.schema';
+import {
+  createApprovalMatrix,
+  listApprovalMatrices
+} from '@/features/crm/approval/server/service';
+import { auditAction } from '@/features/foundation/audit-log/service';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function GET(_request: NextRequest) {
+  try {
+    const { organization } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalMatrixRead
+    });
+    const items = await listApprovalMatrices(organization.id);
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Approval matrices loaded successfully',
+      items
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+    return NextResponse.json({ message: 'Unable to load approval matrices' }, { status: 500 });
+  }
+}
+
+export async function POST(request: NextRequest) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalMatrixCreate
+    });
+    const payload = createApprovalMatrixSchema.parse(
+      await request.json()
+    ) as CreateApprovalMatrixInput;
+    const created = await createApprovalMatrix(organization.id, session.user.id, payload);
+
+    await auditAction({
+      organizationId: organization.id,
+      userId: session.user.id,
+      entityType: 'crm_approval_matrix',
+      entityId: created.id,
+      action: 'create_approval_matrix',
+      afterData: created
+    });
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval matrix created successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+    return NextResponse.json({ message: 'Unable to create approval matrix' }, { status: 500 });
+  }
+}
--- a/src/config/nav-config.ts
+++ b/src/config/nav-config.ts
@@ -1,52 +1,6 @@
 import { NavGroup } from "@/types";
 /**  * Navigation configuration with RBAC support  *  * This configuration is used for both the sidebar navigation and Cmd+K bar.  * Items are organized into groups, each rendered with a SidebarGroupLabel.  *  * RBAC Access Control:  * Each navigation item can have an `access` property that controls visibility  * based on permissions, plans, features, roles, and organization context.  *  * Examples:  *  * 1. Require organization:  *    access: { requireOrg: true }  *  * 2. Require specific permission:  *    access: { requireOrg: true, permission: 'org:teams:manage' }  *  * 3. Require specific plan:  *    access: { plan: 'pro' }  *  * 4. Require specific feature:  *    access: { feature: 'premium_access' }  *  * 5. Require specific role:  *    access: { role: 'admin' }  *  * 6. Multiple conditions (all must be true):  *    access: { requireOrg: true, permission: 'org:teams:manage', plan: 'pro' }  *  * Note: The `visible` function is deprecated but still supported for backward compatibility.  * Use the `access` property for new items.  */ export const navGroups: NavGroup[] =
  [
-    // {
-    //   label: "Overview",
-    //   items: [
-    //     {
-    //       title: "Dashboard Overview",
-    //       url: "/dashboard",
-    //       icon: "dashboard",
-    //       isActive: false,
-    //       shortcut: ["d", "d"],
-    //       items: [],
-    //     },
-    //     {
-    //       title: "Workspaces",
-    //       url: "/dashboard/workspaces",
-    //       icon: "workspace",
-    //       isActive: false,
-    //       items: [],
-    //       access: { systemRole: "super_admin" },
-    //     },
-    //     {
-    //       title: "Teams",
-    //       url: "/dashboard/workspaces/team",
-    //       icon: "teams",
-    //       isActive: false,
-    //       items: [],
-    //       access: { requireOrg: true, permission: "crm.quotation.read" },
-    //     },
-    //     {
-    //       title: "Users",
-    //       url: "/dashboard/users",
-    //       icon: "teams",
-    //       shortcut: ["u", "u"],
-    //       isActive: false,
-    //       items: [],
-    //       access: { requireOrg: true, permission: "users:manage" },
-    //     },
-    //     {
-    //       title: "Kanban",
-    //       url: "/dashboard/kanban",
-    //       icon: "kanban",
-    //       shortcut: ["k", "k"],
-    //       isActive: false,
-    //       items: [],
-    //     },
-    //   ],
-    // },
    {
      label: "CRM",
      items: [
@@ -181,4 +135,50 @@ import { NavGroup } from "@/types";
        },
      ],
    },
+    {
+      label: "Admin",
+      items: [
+        // {
+        //   title: "Dashboard Overview",
+        //   url: "/dashboard",
+        //   icon: "dashboard",
+        //   isActive: false,
+        //   shortcut: ["d", "d"],
+        //   items: [],
+        // },
+        {
+          title: "Workspaces",
+          url: "/dashboard/workspaces",
+          icon: "workspace",
+          isActive: false,
+          items: [],
+          access: { systemRole: "super_admin" },
+        },
+        {
+          title: "Teams",
+          url: "/dashboard/workspaces/team",
+          icon: "teams",
+          isActive: false,
+          items: [],
+          access: { requireOrg: true, permission: "crm.quotation.read" },
+        },
+        {
+          title: "Users",
+          url: "/dashboard/users",
+          icon: "teams",
+          shortcut: ["u", "u"],
+          isActive: false,
+          items: [],
+          access: { requireOrg: true, permission: "users:manage" },
+        },
+        // {
+        //   title: "Kanban",
+        //   url: "/dashboard/kanban",
+        //   icon: "kanban",
+        //   shortcut: ["k", "k"],
+        //   isActive: false,
+        //   items: [],
+        // },
+      ],
+    },
  ];
--- a/src/db/schema.ts
+++ b/src/db/schema.ts
@@ -680,6 +680,27 @@ export const crmApprovalSteps = pgTable(
  })
 );

+export const crmApprovalMatrices = pgTable('crm_approval_matrices', {
+  id: text('id').primaryKey(),
+  organizationId: text('organization_id').notNull(),
+  entityType: text('entity_type').notNull(),
+  workflowId: text('workflow_id').notNull(),
+  branchId: text('branch_id'),
+  productType: text('product_type'),
+  minAmount: doublePrecision('min_amount'),
+  maxAmount: doublePrecision('max_amount'),
+  currency: text('currency'),
+  priority: integer('priority').default(100).notNull(),
+  isDefault: boolean('is_default').default(false).notNull(),
+  isActive: boolean('is_active').default(true).notNull(),
+  description: text('description'),
+  createdAt: timestamp('created_at', { withTimezone: true }).defaultNow().notNull(),
+  updatedAt: timestamp('updated_at', { withTimezone: true }).defaultNow().notNull(),
+  deletedAt: timestamp('deleted_at', { withTimezone: true }),
+  createdBy: text('created_by').notNull(),
+  updatedBy: text('updated_by').notNull()
+});
+
 export const crmApprovalRequests = pgTable('crm_approval_requests', {
  id: text('id').primaryKey(),
  organizationId: text('organization_id').notNull(),
--- a/src/db/seeds/foundation.seed.ts
+++ b/src/db/seeds/foundation.seed.ts
@@ -666,6 +666,22 @@ const APPROVAL_WORKFLOWS = [
  }
 ];

+const APPROVAL_MATRIX_DEFAULTS = [
+  {
+    entityType: 'quotation',
+    workflowCode: 'quotation_standard_approval',
+    branchId: null,
+    productType: null,
+    minAmount: null,
+    maxAmount: null,
+    currency: null,
+    priority: 999,
+    isDefault: true,
+    isActive: true,
+    description: 'Default quotation approval matrix'
+  }
+];
+
 const DOCUMENT_TEMPLATE_MAPPINGS: TemplateMappingSeed[] = [
  {
    placeholderKey: 'customer_name',
@@ -1031,6 +1047,95 @@ async function upsertApprovalWorkflowsForOrganization(sql: SqlClient, organizati
  }
 }

+async function upsertApprovalMatricesForOrganization(
+  sql: SqlClient,
+  organization: { id: string; createdBy: string }
+) {
+  const workflows = await sql`
+    select id, code
+    from crm_approval_workflows
+    where organization_id = ${organization.id}
+      and deleted_at is null
+  `;
+
+  const workflowIdByCode = new Map(
+    workflows.map((workflow: { code: string; id: string }) => [workflow.code, workflow.id])
+  );
+
+  for (const matrix of APPROVAL_MATRIX_DEFAULTS) {
+    const workflowId = workflowIdByCode.get(matrix.workflowCode);
+    if (!workflowId) {
+      continue;
+    }
+
+    const [existing] = await sql`
+      select id
+      from crm_approval_matrices
+      where organization_id = ${organization.id}
+        and entity_type = ${matrix.entityType}
+        and is_default = ${matrix.isDefault}
+        and deleted_at is null
+      order by created_at asc
+      limit 1
+    `;
+
+    if (existing?.id) {
+      await sql`
+        update crm_approval_matrices
+        set workflow_id = ${workflowId},
+            branch_id = ${matrix.branchId},
+            product_type = ${matrix.productType},
+            min_amount = ${matrix.minAmount},
+            max_amount = ${matrix.maxAmount},
+            currency = ${matrix.currency},
+            priority = ${matrix.priority},
+            is_active = ${matrix.isActive},
+            description = ${matrix.description},
+            updated_at = now(),
+            updated_by = ${organization.createdBy}
+        where id = ${existing.id}
+      `;
+      continue;
+    }
+
+    await sql`
+      insert into crm_approval_matrices (
+        id,
+        organization_id,
+        entity_type,
+        workflow_id,
+        branch_id,
+        product_type,
+        min_amount,
+        max_amount,
+        currency,
+        priority,
+        is_default,
+        is_active,
+        description,
+        created_by,
+        updated_by
+      ) values (
+        ${crypto.randomUUID()},
+        ${organization.id},
+        ${matrix.entityType},
+        ${workflowId},
+        ${matrix.branchId},
+        ${matrix.productType},
+        ${matrix.minAmount},
+        ${matrix.maxAmount},
+        ${matrix.currency},
+        ${matrix.priority},
+        ${matrix.isDefault},
+        ${matrix.isActive},
+        ${matrix.description},
+        ${organization.createdBy},
+        ${organization.createdBy}
+      )
+    `;
+  }
+}
+
 async function upsertDocumentTemplatesForOrganization(
  sql: SqlClient,
  organization: { id: string; name: string; createdBy: string }
@@ -1336,12 +1441,13 @@ async function main() {
      );
    }

-    for (const organization of organizations) {
-      const branchRows = await upsertMasterOptionsForOrganization(sql, organization.id);
-      await upsertDocumentSequencesForOrganization(sql, organization.id, branchRows);
-      await upsertApprovalWorkflowsForOrganization(sql, organization.id);
-      await upsertDocumentTemplatesForOrganization(sql, organization);
-      await upsertReportDefinitionsForOrganization(sql, organization);
+  for (const organization of organizations) {
+    const branchRows = await upsertMasterOptionsForOrganization(sql, organization.id);
+    await upsertDocumentSequencesForOrganization(sql, organization.id, branchRows);
+    await upsertApprovalWorkflowsForOrganization(sql, organization.id);
+    await upsertApprovalMatricesForOrganization(sql, organization);
+    await upsertDocumentTemplatesForOrganization(sql, organization);
+    await upsertReportDefinitionsForOrganization(sql, organization);
      console.log(`[seed-foundation] Seeded foundation data for ${organization.name}`);
    }
  } finally {
--- a/src/features/crm/approval/schemas/approval-matrix.schema.ts
+++ b/src/features/crm/approval/schemas/approval-matrix.schema.ts
@@ -0,0 +1,85 @@
+import { z } from 'zod';
+
+const nullableTrimmedString = z
+  .string()
+  .trim()
+  .min(1)
+  .optional()
+  .nullable()
+  .transform((value) => value ?? null);
+
+const nullableNumber = z
+  .coerce.number()
+  .finite()
+  .optional()
+  .nullable()
+  .transform((value) => value ?? null);
+
+const nullableBoolean = z
+  .boolean()
+  .optional()
+  .nullable()
+  .transform((value) => value ?? null);
+
+export const approvalMatrixBaseSchema = z
+  .object({
+    entityType: z.string().trim().min(1),
+    workflowId: z.string().trim().min(1),
+    branchId: nullableTrimmedString,
+    productType: nullableTrimmedString,
+    minAmount: nullableNumber,
+    maxAmount: nullableNumber,
+    currency: nullableTrimmedString,
+    priority: z.number().int(),
+    isDefault: z.boolean(),
+    isActive: z.boolean(),
+    description: nullableTrimmedString
+  })
+  .superRefine((value, ctx) => {
+    if (
+      value.minAmount !== null &&
+      value.maxAmount !== null &&
+      value.minAmount > value.maxAmount
+    ) {
+      ctx.addIssue({
+        code: z.ZodIssueCode.custom,
+        path: ['minAmount'],
+        message: 'minAmount must be less than or equal to maxAmount'
+      });
+    }
+  });
+
+export const createApprovalMatrixSchema = approvalMatrixBaseSchema;
+
+export const updateApprovalMatrixSchema = z
+  .object({
+    entityType: z.string().trim().min(1).optional(),
+    workflowId: z.string().trim().min(1).optional(),
+    branchId: nullableTrimmedString.optional(),
+    productType: nullableTrimmedString.optional(),
+    minAmount: nullableNumber.optional(),
+    maxAmount: nullableNumber.optional(),
+    currency: nullableTrimmedString.optional(),
+    priority: z.number().int().optional(),
+    isDefault: nullableBoolean.optional(),
+    isActive: nullableBoolean.optional(),
+    description: nullableTrimmedString.optional()
+  })
+  .superRefine((value, ctx) => {
+    if (
+      value.minAmount !== undefined &&
+      value.maxAmount !== undefined &&
+      value.minAmount !== null &&
+      value.maxAmount !== null &&
+      value.minAmount > value.maxAmount
+    ) {
+      ctx.addIssue({
+        code: z.ZodIssueCode.custom,
+        path: ['minAmount'],
+        message: 'minAmount must be less than or equal to maxAmount'
+      });
+    }
+  });
+
+export type CreateApprovalMatrixInput = z.infer<typeof createApprovalMatrixSchema>;
+export type UpdateApprovalMatrixInput = z.infer<typeof updateApprovalMatrixSchema>;
--- a/src/features/crm/approval/server/service.ts
+++ b/src/features/crm/approval/server/service.ts
@@ -0,0 +1,497 @@
+import { and, asc, count, desc, eq, isNull, ne, or } from 'drizzle-orm';
+import { crmApprovalMatrices, crmApprovalWorkflows, crmQuotations } from '@/db/schema';
+import { auditAction } from '@/features/foundation/audit-log/service';
+import { submitForApproval } from '@/features/foundation/approval/server/service';
+import {
+  type CrmSecurityContext,
+  auditCrmSecurityEvent,
+  canAccessScopedCrmRecord
+} from '@/features/crm/security/server/service';
+import { db } from '@/lib/db';
+import { AuthError } from '@/lib/auth/session';
+import type {
+  CreateApprovalMatrixInput,
+  UpdateApprovalMatrixInput
+} from '../schemas/approval-matrix.schema';
+
+export interface ApprovalMatrixRecord {
+  id: string;
+  organizationId: string;
+  entityType: string;
+  workflowId: string;
+  branchId: string | null;
+  productType: string | null;
+  minAmount: number | null;
+  maxAmount: number | null;
+  currency: string | null;
+  priority: number;
+  isDefault: boolean;
+  isActive: boolean;
+  description: string | null;
+  createdAt: string;
+  updatedAt: string;
+  deletedAt: string | null;
+  createdBy: string;
+  updatedBy: string;
+}
+
+export interface ResolveApprovalWorkflowInput {
+  organizationId: string;
+  entityType: 'quotation';
+  branchId?: string | null;
+  productType?: string | null;
+  amount?: number | null;
+  currency?: string | null;
+}
+
+export interface ApprovalWorkflowResolution {
+  matrixId: string;
+  workflowId: string;
+  matchReason: string;
+}
+
+interface MatrixCandidate {
+  row: typeof crmApprovalMatrices.$inferSelect;
+  specificity: number;
+  matchReason: string;
+}
+
+function mapApprovalMatrixRecord(row: typeof crmApprovalMatrices.$inferSelect): ApprovalMatrixRecord {
+  return {
+    id: row.id,
+    organizationId: row.organizationId,
+    entityType: row.entityType,
+    workflowId: row.workflowId,
+    branchId: row.branchId ?? null,
+    productType: row.productType ?? null,
+    minAmount: row.minAmount ?? null,
+    maxAmount: row.maxAmount ?? null,
+    currency: row.currency ?? null,
+    priority: row.priority,
+    isDefault: row.isDefault,
+    isActive: row.isActive,
+    description: row.description ?? null,
+    createdAt: row.createdAt.toISOString(),
+    updatedAt: row.updatedAt.toISOString(),
+    deletedAt: row.deletedAt?.toISOString() ?? null,
+    createdBy: row.createdBy,
+    updatedBy: row.updatedBy
+  };
+}
+
+async function assertWorkflowExists(workflowId: string, organizationId: string, entityType?: string) {
+  const [workflow] = await db
+    .select()
+    .from(crmApprovalWorkflows)
+    .where(
+      and(
+        eq(crmApprovalWorkflows.id, workflowId),
+        eq(crmApprovalWorkflows.organizationId, organizationId),
+        eq(crmApprovalWorkflows.isActive, true),
+        isNull(crmApprovalWorkflows.deletedAt),
+        ...(entityType ? [eq(crmApprovalWorkflows.entityType, entityType)] : [])
+      )
+    )
+    .limit(1);
+
+  if (!workflow) {
+    throw new AuthError('Approval workflow not found', 404);
+  }
+
+  return workflow;
+}
+
+async function assertApprovalMatrix(id: string, organizationId: string) {
+  const [matrix] = await db
+    .select()
+    .from(crmApprovalMatrices)
+    .where(
+      and(
+        eq(crmApprovalMatrices.id, id),
+        eq(crmApprovalMatrices.organizationId, organizationId),
+        isNull(crmApprovalMatrices.deletedAt)
+      )
+    )
+    .limit(1);
+
+  if (!matrix) {
+    throw new AuthError('Approval matrix not found', 404);
+  }
+
+  return matrix;
+}
+
+function buildMatchReason(parts: string[], row: typeof crmApprovalMatrices.$inferSelect) {
+  const reasons = [...parts];
+  if (row.isDefault) {
+    reasons.push('default fallback');
+  }
+  reasons.push(`priority ${row.priority}`);
+  return reasons.join(', ');
+}
+
+function buildCandidate(
+  row: typeof crmApprovalMatrices.$inferSelect,
+  input: ResolveApprovalWorkflowInput
+): MatrixCandidate | null {
+  if (!row.isActive || row.deletedAt) {
+    return null;
+  }
+
+  if (row.productType && row.productType !== input.productType) {
+    return null;
+  }
+
+  if (row.branchId && row.branchId !== input.branchId) {
+    return null;
+  }
+
+  if (row.currency && row.currency !== input.currency) {
+    return null;
+  }
+
+  if (row.minAmount !== null && row.minAmount !== undefined) {
+    if (input.amount === null || input.amount === undefined || input.amount < row.minAmount) {
+      return null;
+    }
+  }
+
+  if (row.maxAmount !== null && row.maxAmount !== undefined) {
+    if (input.amount === null || input.amount === undefined || input.amount > row.maxAmount) {
+      return null;
+    }
+  }
+
+  let specificity = row.isDefault ? -100 : 0;
+  const reasons: string[] = [];
+
+  if (row.productType) {
+    specificity += 10;
+    reasons.push('product type');
+  }
+
+  if (row.branchId) {
+    specificity += 10;
+    reasons.push('branch');
+  }
+
+  if (row.currency) {
+    specificity += 5;
+    reasons.push('currency');
+  }
+
+  if (row.minAmount !== null || row.maxAmount !== null) {
+    specificity += 5;
+    reasons.push('amount range');
+  }
+
+  return {
+    row,
+    specificity,
+    matchReason: buildMatchReason(reasons, row)
+  };
+}
+
+export async function listApprovalMatrices(organizationId: string): Promise<ApprovalMatrixRecord[]> {
+  const rows = await db
+    .select()
+    .from(crmApprovalMatrices)
+    .where(
+      and(
+        eq(crmApprovalMatrices.organizationId, organizationId),
+        isNull(crmApprovalMatrices.deletedAt)
+      )
+    )
+    .orderBy(
+      asc(crmApprovalMatrices.entityType),
+      asc(crmApprovalMatrices.priority),
+      desc(crmApprovalMatrices.updatedAt)
+    );
+
+  return rows.map(mapApprovalMatrixRecord);
+}
+
+export async function getApprovalMatrix(id: string, organizationId: string): Promise<ApprovalMatrixRecord> {
+  const matrix = await assertApprovalMatrix(id, organizationId);
+  return mapApprovalMatrixRecord(matrix);
+}
+
+export async function createApprovalMatrix(
+  organizationId: string,
+  userId: string,
+  payload: CreateApprovalMatrixInput
+): Promise<ApprovalMatrixRecord> {
+  await assertWorkflowExists(payload.workflowId, organizationId, payload.entityType);
+
+  const [created] = await db
+    .insert(crmApprovalMatrices)
+    .values({
+      id: crypto.randomUUID(),
+      organizationId,
+      entityType: payload.entityType.trim(),
+      workflowId: payload.workflowId.trim(),
+      branchId: payload.branchId,
+      productType: payload.productType,
+      minAmount: payload.minAmount,
+      maxAmount: payload.maxAmount,
+      currency: payload.currency,
+      priority: payload.priority,
+      isDefault: payload.isDefault,
+      isActive: payload.isActive,
+      description: payload.description,
+      createdBy: userId,
+      updatedBy: userId
+    })
+    .returning();
+
+  return mapApprovalMatrixRecord(created);
+}
+
+export async function updateApprovalMatrix(
+  id: string,
+  organizationId: string,
+  userId: string,
+  payload: UpdateApprovalMatrixInput
+): Promise<ApprovalMatrixRecord> {
+  const current = await assertApprovalMatrix(id, organizationId);
+
+  const nextEntityType = payload.entityType?.trim() ?? current.entityType;
+  const nextWorkflowId = payload.workflowId?.trim() ?? current.workflowId;
+  const nextMinAmount = payload.minAmount !== undefined ? payload.minAmount : current.minAmount;
+  const nextMaxAmount = payload.maxAmount !== undefined ? payload.maxAmount : current.maxAmount;
+
+  if (nextMinAmount !== null && nextMaxAmount !== null && nextMinAmount > nextMaxAmount) {
+    throw new AuthError('minAmount must be less than or equal to maxAmount', 400);
+  }
+
+  await assertWorkflowExists(nextWorkflowId, organizationId, nextEntityType);
+
+  const [updated] = await db
+    .update(crmApprovalMatrices)
+    .set({
+      entityType: nextEntityType,
+      workflowId: nextWorkflowId,
+      branchId: payload.branchId !== undefined ? payload.branchId : current.branchId,
+      productType: payload.productType !== undefined ? payload.productType : current.productType,
+      minAmount: nextMinAmount,
+      maxAmount: nextMaxAmount,
+      currency: payload.currency !== undefined ? payload.currency : current.currency,
+      priority: payload.priority ?? current.priority,
+      isDefault: payload.isDefault ?? current.isDefault,
+      isActive: payload.isActive ?? current.isActive,
+      description: payload.description !== undefined ? payload.description : current.description,
+      updatedAt: new Date(),
+      updatedBy: userId
+    })
+    .where(eq(crmApprovalMatrices.id, id))
+    .returning();
+
+  return mapApprovalMatrixRecord(updated);
+}
+
+export async function softDeleteApprovalMatrix(
+  id: string,
+  organizationId: string,
+  userId: string
+): Promise<{ before: ApprovalMatrixRecord; after: ApprovalMatrixRecord }> {
+  const current = await assertApprovalMatrix(id, organizationId);
+
+  if (current.isDefault && current.isActive) {
+    const [defaultCount] = await db
+      .select({ value: count() })
+      .from(crmApprovalMatrices)
+      .where(
+        and(
+          eq(crmApprovalMatrices.organizationId, organizationId),
+          eq(crmApprovalMatrices.entityType, current.entityType),
+          eq(crmApprovalMatrices.isDefault, true),
+          eq(crmApprovalMatrices.isActive, true),
+          isNull(crmApprovalMatrices.deletedAt),
+          ne(crmApprovalMatrices.id, id)
+        )
+      );
+
+    if (!defaultCount || defaultCount.value === 0) {
+      throw new AuthError('At least one active default matrix is required for this entity type', 400);
+    }
+  }
+
+  const [updated] = await db
+    .update(crmApprovalMatrices)
+    .set({
+      deletedAt: new Date(),
+      updatedAt: new Date(),
+      updatedBy: userId
+    })
+    .where(eq(crmApprovalMatrices.id, id))
+    .returning();
+
+  return {
+    before: mapApprovalMatrixRecord(current),
+    after: mapApprovalMatrixRecord(updated)
+  };
+}
+
+export async function resolveApprovalWorkflowForEntity(
+  input: ResolveApprovalWorkflowInput
+): Promise<ApprovalWorkflowResolution> {
+  const rows = await db
+    .select()
+    .from(crmApprovalMatrices)
+    .where(
+      and(
+        eq(crmApprovalMatrices.organizationId, input.organizationId),
+        eq(crmApprovalMatrices.entityType, input.entityType),
+        eq(crmApprovalMatrices.isActive, true),
+        isNull(crmApprovalMatrices.deletedAt),
+        or(eq(crmApprovalMatrices.branchId, input.branchId ?? ''), isNull(crmApprovalMatrices.branchId)),
+        or(
+          eq(crmApprovalMatrices.productType, input.productType ?? ''),
+          isNull(crmApprovalMatrices.productType)
+        ),
+        or(eq(crmApprovalMatrices.currency, input.currency ?? ''), isNull(crmApprovalMatrices.currency))
+      )
+    )
+    .orderBy(desc(crmApprovalMatrices.createdAt), desc(crmApprovalMatrices.id));
+
+  const candidates = rows
+    .map((row) => buildCandidate(row, input))
+    .filter((candidate): candidate is MatrixCandidate => candidate !== null);
+
+  if (!candidates.length) {
+    throw new AuthError('No approval matrix matched and no default matrix is configured', 400);
+  }
+
+  const specificCandidates = candidates.filter((candidate) => !candidate.row.isDefault);
+  const defaultCandidates = candidates.filter((candidate) => candidate.row.isDefault);
+  const workingSet = specificCandidates.length > 0 ? specificCandidates : defaultCandidates;
+
+  if (!workingSet.length) {
+    throw new AuthError('No default approval matrix is configured for this entity type', 400);
+  }
+
+  const ranked = [...workingSet].sort((left, right) => {
+    if (left.specificity !== right.specificity) {
+      return right.specificity - left.specificity;
+    }
+
+    if (left.row.priority !== right.row.priority) {
+      return left.row.priority - right.row.priority;
+    }
+
+    const createdDiff = right.row.createdAt.getTime() - left.row.createdAt.getTime();
+    if (createdDiff !== 0) {
+      return createdDiff;
+    }
+
+    return right.row.id.localeCompare(left.row.id);
+  });
+
+  const [winner, runnerUp] = ranked;
+
+  if (
+    runnerUp &&
+    winner.specificity === runnerUp.specificity &&
+    winner.row.priority === runnerUp.row.priority &&
+    winner.row.createdAt.getTime() === runnerUp.row.createdAt.getTime()
+  ) {
+    throw new AuthError(
+      `Approval matrix conflict between ${winner.row.id} and ${runnerUp.row.id}`,
+      409
+    );
+  }
+
+  await assertWorkflowExists(winner.row.workflowId, input.organizationId, input.entityType);
+
+  return {
+    matrixId: winner.row.id,
+    workflowId: winner.row.workflowId,
+    matchReason: winner.matchReason
+  };
+}
+
+export async function submitQuotationForApproval(
+  input: {
+    organizationId: string;
+    userId: string;
+    quotationId: string;
+    remark?: string;
+    accessContext: CrmSecurityContext;
+  }
+) {
+  const [quotation] = await db
+    .select()
+    .from(crmQuotations)
+    .where(
+      and(
+        eq(crmQuotations.id, input.quotationId),
+        eq(crmQuotations.organizationId, input.organizationId),
+        isNull(crmQuotations.deletedAt)
+      )
+    )
+    .limit(1);
+
+  if (!quotation) {
+    throw new AuthError('Quotation not found', 404);
+  }
+
+  const canAccess = canAccessScopedCrmRecord(input.accessContext, {
+    branchId: quotation.branchId,
+    productType: quotation.quotationType,
+    createdBy: quotation.createdBy,
+    ownerUserId: quotation.salesmanId
+  });
+
+  if (!canAccess) {
+    await auditCrmSecurityEvent({
+      organizationId: input.organizationId,
+      userId: input.userId,
+      action: 'approval_scope_violation',
+      entityType: 'crm_quotation',
+      entityId: input.quotationId,
+      reason: 'User attempted to submit approval outside resolved CRM scope',
+      metadata: {
+        branchId: quotation.branchId,
+        productType: quotation.quotationType
+      }
+    });
+    throw new AuthError('Forbidden', 403);
+  }
+
+  const resolution = await resolveApprovalWorkflowForEntity({
+    organizationId: input.organizationId,
+    entityType: 'quotation',
+    branchId: quotation.branchId,
+    productType: quotation.quotationType,
+    amount: quotation.totalAmount,
+    currency: quotation.currency
+  });
+
+  const request = await submitForApproval(input.organizationId, input.userId, {
+    workflowId: resolution.workflowId,
+    entityType: 'quotation',
+    entityId: input.quotationId,
+    remark: input.remark
+  });
+
+  await auditAction({
+    organizationId: input.organizationId,
+    userId: input.userId,
+    entityType: 'crm_approval_matrix',
+    entityId: resolution.matrixId,
+    action: 'resolve_approval_matrix',
+    afterData: {
+      quotationId: input.quotationId,
+      approvalRequestId: request.id,
+      matrixId: resolution.matrixId,
+      workflowId: resolution.workflowId,
+      matchReason: resolution.matchReason,
+      productType: quotation.quotationType,
+      branchId: quotation.branchId,
+      amount: quotation.totalAmount,
+      currency: quotation.currency
+    }
+  });
+
+  return { request, resolution };
+}
--- a/src/features/foundation/approval/server/service.ts
+++ b/src/features/foundation/approval/server/service.ts
@@ -987,11 +987,13 @@ export async function submitForApproval(
  userId: string,
  payload: SubmitApprovalPayload
 ) {
-  const workflow = await assertWorkflowByCode(
-    organizationId,
-    payload.workflowCode ?? `${payload.entityType}_standard_approval`,
-    payload.entityType
-  );
+  const workflow = payload.workflowId
+    ? await assertWorkflowById(payload.workflowId, organizationId)
+    : await assertWorkflowByCode(
+        organizationId,
+        payload.workflowCode ?? `${payload.entityType}_standard_approval`,
+        payload.entityType
+      );
  const steps = await listWorkflowSteps(workflow.id, organizationId);

  if (!steps.length) {
--- a/src/features/foundation/approval/types.ts
+++ b/src/features/foundation/approval/types.ts
@@ -96,6 +96,7 @@ export interface ApprovalFilters {
 }

 export interface SubmitApprovalPayload {
+  workflowId?: string;
  workflowCode?: string;
  entityType: string;
  entityId: string;
--- a/src/lib/auth/rbac.ts
+++ b/src/lib/auth/rbac.ts
@@ -81,6 +81,10 @@ export const PERMISSIONS = {
  crmApprovalApprove: 'crm.approval.approve',
  crmApprovalReject: 'crm.approval.reject',
  crmApprovalReturn: 'crm.approval.return',
+  crmApprovalMatrixRead: 'crm.approval.matrix.read',
+  crmApprovalMatrixCreate: 'crm.approval.matrix.create',
+  crmApprovalMatrixUpdate: 'crm.approval.matrix.update',
+  crmApprovalMatrixDelete: 'crm.approval.matrix.delete',
  crmApprovalWorkflowRead: 'crm.approval.workflow.read',
  crmApprovalWorkflowCreate: 'crm.approval.workflow.create',
  crmApprovalWorkflowUpdate: 'crm.approval.workflow.update',
@@ -441,6 +445,10 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
      PERMISSIONS.crmMasterOptionCreate,
      PERMISSIONS.crmMasterOptionUpdate,
      PERMISSIONS.crmMasterOptionDelete,
+      PERMISSIONS.crmApprovalMatrixRead,
+      PERMISSIONS.crmApprovalMatrixCreate,
+      PERMISSIONS.crmApprovalMatrixUpdate,
+      PERMISSIONS.crmApprovalMatrixDelete,
      PERMISSIONS.crmApprovalWorkflowRead,
      PERMISSIONS.crmApprovalWorkflowCreate,
      PERMISSIONS.crmApprovalWorkflowUpdate,
@@ -597,6 +605,10 @@ export const CRM_PERMISSION_GROUPS: PermissionGroup[] = [
      { key: PERMISSIONS.crmMasterOptionCreate, label: 'Create master options' },
      { key: PERMISSIONS.crmMasterOptionUpdate, label: 'Update master options' },
      { key: PERMISSIONS.crmMasterOptionDelete, label: 'Delete master options' },
+      { key: PERMISSIONS.crmApprovalMatrixRead, label: 'Read approval matrices' },
+      { key: PERMISSIONS.crmApprovalMatrixCreate, label: 'Create approval matrices' },
+      { key: PERMISSIONS.crmApprovalMatrixUpdate, label: 'Update approval matrices' },
+      { key: PERMISSIONS.crmApprovalMatrixDelete, label: 'Delete approval matrices' },
      { key: PERMISSIONS.crmApprovalWorkflowRead, label: 'Read approval workflows' },
      { key: PERMISSIONS.crmApprovalWorkflowCreate, label: 'Create approval workflows' },
      { key: PERMISSIONS.crmApprovalWorkflowUpdate, label: 'Update approval workflows' },