task-f.5

2026-06-27 10:04:43 +07:00
parent 2ace5dbb83
commit 3fdd681dd0
29 changed files with 8593 additions and 15 deletions
--- a/docs/implementation/task-f5-approval-automation-foundation.md
+++ b/docs/implementation/task-f5-approval-automation-foundation.md
@@ -0,0 +1,173 @@
+# Task F5: Approval Automation Foundation
+
+## Scope Delivered
+
+- Added approval automation schema for reminder policies and escalation policies.
+- Added step timing state to approval requests so automation can reason about the current step safely.
+- Added automation scheduler and pending queue monitor on top of the existing approval and notification foundations.
+- Added admin APIs and settings pages for reminder and escalation policy management.
+
+## Data Model
+
+### Approval request timing
+
+`crm_approval_requests` now stores:
+
+- `current_step_started_at`
+
+This becomes the source of truth for waiting-time, reminder, escalation, and timeout calculations.
+
+### Reminder policies
+
+`crm_approval_reminder_policies`
+
+One policy per workflow step:
+
+- `workflow_id`
+- `step_number`
+- `sla_hours`
+- `reminder_offsets_hours`
+- `calendar_mode`
+- `timeout_action`
+- `is_active`
+
+This lets each step define SLA, reminder schedule, and timeout behavior without changing runtime approval ownership.
+
+### Escalation policies
+
+`crm_approval_escalation_policies`
+
+Supports one or more escalation rules per workflow step:
+
+- `workflow_id`
+- `step_number`
+- `trigger_after_hours`
+- `target_type`
+- `target_value`
+- `is_active`
+
+Supported targets:
+
+- `manager`
+- `requester`
+- `explicit_user`
+- `role`
+- `permission_group`
+
+## Scheduler Model
+
+Core service:
+
+- `processApprovalAutomation()`
+
+Current behavior:
+
+1. Load pending approval requests.
+2. Resolve the current workflow step and timing baseline from `current_step_started_at`.
+3. Send reminder events for every configured reminder threshold crossed.
+4. Send escalation events for every active escalation threshold crossed.
+5. Execute timeout action when SLA is reached.
+
+The scheduler is safe to rerun because notification publication uses deterministic `dedupeKey` values per request, step, and threshold.
+
+## Timeout Model
+
+Supported timeout actions:
+
+- `none`
+- `auto_reject`
+- `auto_cancel`
+- `auto_escalate`
+
+Notes:
+
+- `auto_reject` and `auto_cancel` create approval action history and synchronize entity status.
+- `auto_escalate` keeps the approval pending and publishes a timeout notification event to resolved escalation targets.
+- This foundation intentionally does not reassign approver ownership or introduce delegation.
+
+## Notification Integration
+
+F.5 reuses `publishNotificationEvent()` from the F.4 notification foundation.
+
+New event types:
+
+- `approval.reminder`
+- `approval.escalated`
+- `approval.timeout`
+
+Channels remain in-app only for now.
+
+## Queue Monitor
+
+Core service:
+
+- `getPendingApprovalQueue()`
+
+Current queue output includes:
+
+- pending count
+- due today count
+- overdue count
+- escalated count
+- per-request waiting hours
+- SLA hours
+- remaining hours
+- due timestamp
+
+## APIs
+
+Added:
+
+- `GET /api/crm/approval/automation/pending`
+- `POST /api/crm/approval/automation/run`
+- `GET /api/crm/approval/reminder-policies`
+- `POST /api/crm/approval/reminder-policies`
+- `PATCH /api/crm/approval/reminder-policies/[id]`
+- `DELETE /api/crm/approval/reminder-policies/[id]`
+- `GET /api/crm/approval/escalation-policies`
+- `POST /api/crm/approval/escalation-policies`
+- `PATCH /api/crm/approval/escalation-policies/[id]`
+- `DELETE /api/crm/approval/escalation-policies/[id]`
+
+## UI
+
+Added settings pages:
+
+- `/dashboard/crm/settings/approval-reminder-policies`
+- `/dashboard/crm/settings/approval-escalation-policies`
+
+The reminder page also includes:
+
+- queue monitor cards
+- a compact pending queue view
+- a manual “Run Automation” action for verification and operations
+
+## Permissions
+
+Added:
+
+- `crm.approval.automation.read`
+- `crm.approval.automation.run`
+- `crm.approval.reminder.manage`
+- `crm.approval.escalation.manage`
+
+These are grouped under the approval permission section and added to the default CRM admin configuration surface.
+
+## Audit Events
+
+F.5 records:
+
+- `approval_reminder_sent`
+- `approval_escalated`
+- `approval_timeout`
+- `approval_policy_created`
+- `approval_policy_updated`
+- `approval_policy_deleted`
+
+## Current Limitations
+
+- calendar support is `calendar_days` only
+- no holiday calendar yet
+- no working-hours window yet
+- no delegation or vacation replacement yet
+- no background cron orchestration yet; manual run endpoint is the current operator entrypoint
--- a/drizzle/0005_furry_maelstrom.sql
+++ b/drizzle/0005_furry_maelstrom.sql
@@ -0,0 +1,38 @@
+CREATE TABLE "crm_approval_escalation_policies" (
+	"id" text PRIMARY KEY NOT NULL,
+	"organization_id" text NOT NULL,
+	"workflow_id" text NOT NULL,
+	"step_number" integer NOT NULL,
+	"trigger_after_hours" integer NOT NULL,
+	"target_type" text NOT NULL,
+	"target_value" text,
+	"is_active" boolean DEFAULT true NOT NULL,
+	"created_at" timestamp with time zone DEFAULT now() NOT NULL,
+	"updated_at" timestamp with time zone DEFAULT now() NOT NULL,
+	"deleted_at" timestamp with time zone,
+	"created_by" text NOT NULL,
+	"updated_by" text NOT NULL
+);
+--> statement-breakpoint
+CREATE TABLE "crm_approval_reminder_policies" (
+	"id" text PRIMARY KEY NOT NULL,
+	"organization_id" text NOT NULL,
+	"workflow_id" text NOT NULL,
+	"step_number" integer NOT NULL,
+	"sla_hours" integer DEFAULT 24 NOT NULL,
+	"reminder_offsets_hours" integer[] DEFAULT '{}' NOT NULL,
+	"calendar_mode" text DEFAULT 'calendar_days' NOT NULL,
+	"timeout_action" text DEFAULT 'none' NOT NULL,
+	"is_active" boolean DEFAULT true NOT NULL,
+	"created_at" timestamp with time zone DEFAULT now() NOT NULL,
+	"updated_at" timestamp with time zone DEFAULT now() NOT NULL,
+	"deleted_at" timestamp with time zone,
+	"created_by" text NOT NULL,
+	"updated_by" text NOT NULL
+);
+--> statement-breakpoint
+ALTER TABLE "crm_approval_requests" ADD COLUMN "current_step_started_at" timestamp with time zone DEFAULT now() NOT NULL;--> statement-breakpoint
+ALTER TABLE "crm_approval_steps" ADD COLUMN "sla_hours" integer DEFAULT 24 NOT NULL;--> statement-breakpoint
+ALTER TABLE "crm_approval_steps" ADD COLUMN "calendar_mode" text DEFAULT 'calendar_days' NOT NULL;--> statement-breakpoint
+ALTER TABLE "crm_approval_steps" ADD COLUMN "timeout_action" text DEFAULT 'none' NOT NULL;--> statement-breakpoint
+CREATE UNIQUE INDEX "crm_approval_reminder_policies_workflow_step_idx" ON "crm_approval_reminder_policies" USING btree ("workflow_id","step_number");
--- a/drizzle/meta/0005_snapshot.json
+++ b/drizzle/meta/0005_snapshot.json
--- a/drizzle/meta/_journal.json
+++ b/drizzle/meta/_journal.json
@@ -36,6 +36,13 @@
      "when": 1782455991734,
      "tag": "0004_unusual_hairball",
      "breakpoints": true
+    },
+    {
+      "idx": 5,
+      "version": "7",
+      "when": 1782464526434,
+      "tag": "0005_furry_maelstrom",
+      "breakpoints": true
    }
  ]
 }
--- a/plans/task-f.5.md
+++ b/plans/task-f.5.md
@@ -0,0 +1,474 @@
+# Task F.5: Approval Automation (Reminder & Escalation) Foundation
+
+## Status
+
+Planned
+
+## Objective
+
+Build the Approval Automation Foundation that manages reminder scheduling, SLA monitoring, escalation policies, timeout handling, and automatic notification for approval workflows.
+
+This task extends the Notification Framework (F.4) by introducing time-based automation while keeping approval business logic unchanged.
+
+The goal is to support:
+
+* Approval SLA
+* Reminder policies
+* Escalation policies
+* Approval timeout handling
+* Automation scheduler
+* Approval queue monitoring
+* Notification integration
+
+This task does not implement Email, LINE OA, Webhook delivery, Delegation, Vacation replacement, or Analytics Dashboard.
+
+---
+
+# Mandatory Review
+
+Review:
+
+* `AGENTS.md`
+* `docs/standards/project-foundations.md`
+* `docs/standards/task-catalog.md`
+* `docs/implementation/task-f2-approval-matrix-foundation.md`
+* `docs/implementation/task-f3-approval-workflow-builder-foundation.md`
+* `docs/implementation/task-f4-notification-framework-foundation.md`
+* Approval Runtime
+* Notification Framework
+* CRM Authorization Foundation
+* Audit Foundation
+
+---
+
+# Current Foundation
+
+Already available:
+
+```txt
+Approval Matrix
+Approval Workflow Builder
+Approval Runtime
+Notification Framework
+Audit Foundation
+```
+
+Current limitation:
+
+```txt
+Approval waits forever until someone approves.
+```
+
+---
+
+# Scope F.5.1 Approval SLA
+
+Each workflow step may define:
+
+```txt
+SLA Hours
+Due Date
+Reminder Policy
+Escalation Policy
+Timeout Policy
+```
+
+Example:
+
+```txt
+Sales Manager
+
+24 Hours
+
+Department Manager
+
+48 Hours
+
+CEO
+
+72 Hours
+```
+
+---
+
+# Scope F.5.2 Reminder Policy
+
+Create:
+
+```txt
+crm_approval_reminder_policies
+```
+
+Example:
+
+```txt
+Workflow A
+
+Reminder
+
+After 1 day
+
+After 3 days
+
+After 5 days
+```
+
+Rules:
+
+* Multiple reminder points
+* Prevent duplicate reminders
+* Configurable per workflow
+
+---
+
+# Scope F.5.3 Escalation Policy
+
+Create:
+
+```txt
+crm_approval_escalation_policies
+```
+
+Supported targets:
+
+```txt
+Manager
+Requester
+Explicit User
+Role
+Permission Group
+```
+
+Example:
+
+```txt
+After 3 days
+
+↓
+
+Notify Manager
+
+After 5 days
+
+↓
+
+Escalate Director
+```
+
+---
+
+# Scope F.5.4 Timeout Policy
+
+Supported actions:
+
+```txt
+None
+
+Auto Reject
+
+Auto Cancel
+
+Auto Escalate
+```
+
+Timeout actions must be configurable per workflow.
+
+---
+
+# Scope F.5.5 Automation Scheduler
+
+Create:
+
+```txt
+processApprovalAutomation()
+```
+
+Responsibilities:
+
+```txt
+Find pending approvals
+
+↓
+
+Calculate SLA
+
+↓
+
+Send reminders
+
+↓
+
+Run escalation
+
+↓
+
+Execute timeout actions
+
+↓
+
+Publish notification events
+```
+
+Rules:
+
+* Idempotent
+* Safe to execute repeatedly
+* Transactional where required
+
+---
+
+# Scope F.5.6 Approval Queue Monitor
+
+Add service:
+
+```txt
+getPendingApprovalQueue()
+```
+
+Return:
+
+```txt
+Pending
+
+Due Today
+
+Overdue
+
+Escalated
+
+Waiting Time
+
+Remaining SLA
+```
+
+---
+
+# Scope F.5.7 Notification Integration
+
+Use existing:
+
+```txt
+publishNotificationEvent()
+```
+
+Events:
+
+```txt
+approval.reminder
+
+approval.escalated
+
+approval.timeout
+```
+
+No direct Email or LINE sending.
+
+---
+
+# Scope F.5.8 Calendar Support
+
+Prepare business calendar support.
+
+For now support:
+
+```txt
+Calendar Days
+```
+
+Future-ready for:
+
+```txt
+Working Days
+
+Holiday Calendar
+
+Business Hours
+```
+
+---
+
+# Scope F.5.9 APIs
+
+Create:
+
+```txt
+GET /api/crm/approval/automation/pending
+
+POST /api/crm/approval/automation/run
+
+GET /api/crm/approval/reminder-policies
+
+POST /api/crm/approval/reminder-policies
+
+GET /api/crm/approval/escalation-policies
+
+POST /api/crm/approval/escalation-policies
+```
+
+Admin only.
+
+---
+
+# Scope F.5.10 UI
+
+Add settings pages:
+
+```txt
+Approval Reminder Policies
+
+Approval Escalation Policies
+```
+
+Features:
+
+* CRUD policies
+* SLA configuration
+* Reminder schedule
+* Escalation target
+* Timeout action
+
+Use existing design system.
+
+---
+
+# Scope F.5.11 Audit
+
+Audit actions:
+
+```txt
+approval_reminder_sent
+
+approval_escalated
+
+approval_timeout
+
+approval_policy_created
+
+approval_policy_updated
+
+approval_policy_deleted
+```
+
+---
+
+# Scope F.5.12 Permissions
+
+Verify or add:
+
+```txt
+crm.approval.automation.read
+
+crm.approval.automation.run
+
+crm.approval.reminder.manage
+
+crm.approval.escalation.manage
+```
+
+---
+
+# Documentation
+
+Create:
+
+```txt
+docs/implementation/task-f5-approval-automation-foundation.md
+```
+
+Document:
+
+```txt
+SLA model
+
+Reminder model
+
+Escalation model
+
+Timeout model
+
+Automation scheduler
+
+Notification integration
+```
+
+---
+
+# Explicit Non-Scope
+
+Do not implement:
+
+* SMTP Email
+* LINE OA
+* Webhook delivery
+* Vacation replacement
+* Delegate approval
+* AI reminder suggestions
+* Approval Analytics Dashboard
+* Real-time push notifications
+
+These belong to later tasks.
+
+---
+
+# Verification
+
+Run:
+
+```txt
+npm exec tsc --noEmit
+
+npm run build
+```
+
+Manual verification:
+
+```txt
+Create reminder policy
+
+Create escalation policy
+
+Submit approval
+
+Reminder generated after SLA
+
+Escalation generated after configured threshold
+
+Timeout action executes correctly
+
+Notification created
+
+Approval remains consistent
+
+Audit logs created
+
+Scheduler safe to rerun
+```
+
+---
+
+# Definition of Done
+
+Task is complete when:
+
+* Approval SLA exists
+* Reminder policies exist
+* Escalation policies exist
+* Timeout policies exist
+* Automation scheduler exists
+* Reminder notifications are generated
+* Escalation notifications are generated
+* Notification Framework is reused
+* Audit logs capture automation
+* Existing approval flow remains operational
+
+Result:
+
+```txt
+Approval Automation Foundation = Established
+
+Reminder Engine = Operational
+
+Escalation Engine = Operational
+
+Ready for F.6 Approval Analytics & Dashboard
+```
--- a/src/app/api/crm/approval/automation/pending/route.ts
+++ b/src/app/api/crm/approval/automation/pending/route.ts
@@ -0,0 +1,33 @@
+import { NextResponse } from 'next/server';
+import { getPendingApprovalQueue } from '@/features/foundation/approval-automation/server/service';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function GET() {
+  try {
+    const { organization } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalAutomationRead
+    });
+    const result = await getPendingApprovalQueue(organization.id);
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Pending approval automation queue loaded successfully',
+      ...result
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to load pending approval queue' },
+      { status: 500 }
+    );
+  }
+}
--- a/src/app/api/crm/approval/automation/run/route.ts
+++ b/src/app/api/crm/approval/automation/run/route.ts
@@ -0,0 +1,29 @@
+import { NextResponse } from 'next/server';
+import { processApprovalAutomation } from '@/features/foundation/approval-automation/server/service';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function POST() {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalAutomationRun
+    });
+    const result = await processApprovalAutomation(organization.id, session.user.id);
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval automation completed successfully',
+      ...result
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json({ message: 'Unable to run approval automation' }, { status: 500 });
+  }
+}
--- a/src/app/api/crm/approval/escalation-policies/[id]/route.ts
+++ b/src/app/api/crm/approval/escalation-policies/[id]/route.ts
@@ -0,0 +1,76 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  deleteApprovalEscalationPolicy,
+  updateApprovalEscalationPolicy
+} from '@/features/foundation/approval-automation/server/service';
+import { approvalEscalationPolicySchema } from '@/features/foundation/approval-automation/schemas';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function PATCH(
+  request: NextRequest,
+  context: { params: Promise<{ id: string }> }
+) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalEscalationManage
+    });
+    const { id } = await context.params;
+    const payload = approvalEscalationPolicySchema.parse(await request.json());
+    await updateApprovalEscalationPolicy(id, organization.id, session.user.id, payload);
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval escalation policy updated successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to update approval escalation policy' },
+      { status: 500 }
+    );
+  }
+}
+
+export async function DELETE(
+  _request: NextRequest,
+  context: { params: Promise<{ id: string }> }
+) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalEscalationManage
+    });
+    const { id } = await context.params;
+    await deleteApprovalEscalationPolicy(id, organization.id, session.user.id);
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval escalation policy deleted successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to delete approval escalation policy' },
+      { status: 500 }
+    );
+  }
+}
--- a/src/app/api/crm/approval/escalation-policies/route.ts
+++ b/src/app/api/crm/approval/escalation-policies/route.ts
@@ -0,0 +1,78 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  createApprovalEscalationPolicy,
+  listApprovalEscalationPolicies
+} from '@/features/foundation/approval-automation/server/service';
+import { approvalEscalationPolicySchema } from '@/features/foundation/approval-automation/schemas';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function GET() {
+  try {
+    const { organization } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalEscalationManage
+    });
+    const items = await listApprovalEscalationPolicies(organization.id);
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Approval escalation policies loaded successfully',
+      items
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to load approval escalation policies' },
+      { status: 500 }
+    );
+  }
+}
+
+export async function POST(request: NextRequest) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalEscalationManage
+    });
+    const payload = approvalEscalationPolicySchema.parse(await request.json());
+    const created = await createApprovalEscalationPolicy(
+      organization.id,
+      session.user.id,
+      payload
+    );
+
+    return NextResponse.json(
+      {
+        success: true,
+        message: 'Approval escalation policy created successfully',
+        item: created
+      },
+      { status: 201 }
+    );
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to create approval escalation policy' },
+      { status: 500 }
+    );
+  }
+}
--- a/src/app/api/crm/approval/reminder-policies/[id]/route.ts
+++ b/src/app/api/crm/approval/reminder-policies/[id]/route.ts
@@ -0,0 +1,76 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  deleteApprovalReminderPolicy,
+  updateApprovalReminderPolicy
+} from '@/features/foundation/approval-automation/server/service';
+import { approvalReminderPolicySchema } from '@/features/foundation/approval-automation/schemas';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function PATCH(
+  request: NextRequest,
+  context: { params: Promise<{ id: string }> }
+) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalReminderManage
+    });
+    const { id } = await context.params;
+    const payload = approvalReminderPolicySchema.parse(await request.json());
+    await updateApprovalReminderPolicy(id, organization.id, session.user.id, payload);
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval reminder policy updated successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to update approval reminder policy' },
+      { status: 500 }
+    );
+  }
+}
+
+export async function DELETE(
+  _request: NextRequest,
+  context: { params: Promise<{ id: string }> }
+) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalReminderManage
+    });
+    const { id } = await context.params;
+    await deleteApprovalReminderPolicy(id, organization.id, session.user.id);
+
+    return NextResponse.json({
+      success: true,
+      message: 'Approval reminder policy deleted successfully'
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to delete approval reminder policy' },
+      { status: 500 }
+    );
+  }
+}
--- a/src/app/api/crm/approval/reminder-policies/route.ts
+++ b/src/app/api/crm/approval/reminder-policies/route.ts
@@ -0,0 +1,75 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { z } from 'zod';
+import {
+  createApprovalReminderPolicy,
+  listApprovalReminderPolicies
+} from '@/features/foundation/approval-automation/server/service';
+import { approvalReminderPolicySchema } from '@/features/foundation/approval-automation/schemas';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { AuthError, requireOrganizationAccess } from '@/lib/auth/session';
+
+export async function GET() {
+  try {
+    const { organization } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalReminderManage
+    });
+    const items = await listApprovalReminderPolicies(organization.id);
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Approval reminder policies loaded successfully',
+      items
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to load approval reminder policies' },
+      { status: 500 }
+    );
+  }
+}
+
+export async function POST(request: NextRequest) {
+  try {
+    const { organization, session } = await requireOrganizationAccess({
+      permission: PERMISSIONS.crmApprovalReminderManage
+    });
+    const payload = approvalReminderPolicySchema.parse(await request.json());
+    const created = await createApprovalReminderPolicy(organization.id, session.user.id, payload);
+
+    return NextResponse.json(
+      {
+        success: true,
+        message: 'Approval reminder policy created successfully',
+        item: created
+      },
+      { status: 201 }
+    );
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+    if (error instanceof z.ZodError) {
+      return NextResponse.json(
+        { message: error.issues[0]?.message ?? 'Invalid payload' },
+        { status: 400 }
+      );
+    }
+    if (error instanceof Error) {
+      return NextResponse.json({ message: error.message }, { status: 400 });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to create approval reminder policy' },
+      { status: 500 }
+    );
+  }
+}
--- a/src/app/dashboard/crm/settings/approval-escalation-policies/page.tsx
+++ b/src/app/dashboard/crm/settings/approval-escalation-policies/page.tsx
@@ -0,0 +1,40 @@
+import { auth } from '@/auth';
+import { HydrationBoundary, dehydrate } from '@tanstack/react-query';
+import PageContainer from '@/components/layout/page-container';
+import { EscalationPolicySettings } from '@/features/foundation/approval-automation/components/escalation-policy-settings';
+import { approvalEscalationPoliciesOptions } from '@/features/foundation/approval-automation/api/queries';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { getQueryClient } from '@/lib/query-client';
+
+export default async function ApprovalEscalationPoliciesPage() {
+  const session = await auth();
+  const canRead =
+    session?.user?.systemRole === 'super_admin' ||
+    (!!session?.user?.activeOrganizationId &&
+      (session.user.activeMembershipRole === 'admin' ||
+        session.user.activePermissions.includes(PERMISSIONS.crmApprovalEscalationManage)));
+
+  const queryClient = getQueryClient();
+  if (canRead) {
+    void queryClient.prefetchQuery(approvalEscalationPoliciesOptions());
+  }
+
+  return (
+    <PageContainer
+      pageTitle='Approval Escalation Policies'
+      pageDescription='Configure escalation targets for overdue approval steps without changing the core approval runtime.'
+      access={canRead}
+      accessFallback={
+        <div className='text-muted-foreground rounded-lg border border-dashed p-8 text-center'>
+          You do not have access to approval escalation policies.
+        </div>
+      }
+    >
+      {canRead ? (
+        <HydrationBoundary state={dehydrate(queryClient)}>
+          <EscalationPolicySettings />
+        </HydrationBoundary>
+      ) : null}
+    </PageContainer>
+  );
+}
--- a/src/app/dashboard/crm/settings/approval-reminder-policies/page.tsx
+++ b/src/app/dashboard/crm/settings/approval-reminder-policies/page.tsx
@@ -0,0 +1,44 @@
+import { auth } from '@/auth';
+import { HydrationBoundary, dehydrate } from '@tanstack/react-query';
+import PageContainer from '@/components/layout/page-container';
+import { ReminderPolicySettings } from '@/features/foundation/approval-automation/components/reminder-policy-settings';
+import {
+  approvalReminderPoliciesOptions,
+  pendingApprovalAutomationQueueOptions
+} from '@/features/foundation/approval-automation/api/queries';
+import { PERMISSIONS } from '@/lib/auth/rbac';
+import { getQueryClient } from '@/lib/query-client';
+
+export default async function ApprovalReminderPoliciesPage() {
+  const session = await auth();
+  const canRead =
+    session?.user?.systemRole === 'super_admin' ||
+    (!!session?.user?.activeOrganizationId &&
+      (session.user.activeMembershipRole === 'admin' ||
+        session.user.activePermissions.includes(PERMISSIONS.crmApprovalReminderManage)));
+
+  const queryClient = getQueryClient();
+  if (canRead) {
+    void queryClient.prefetchQuery(approvalReminderPoliciesOptions());
+    void queryClient.prefetchQuery(pendingApprovalAutomationQueueOptions());
+  }
+
+  return (
+    <PageContainer
+      pageTitle='Approval Reminder Policies'
+      pageDescription='Configure SLA, reminder timing, timeout actions, and monitor the pending approval automation queue.'
+      access={canRead}
+      accessFallback={
+        <div className='text-muted-foreground rounded-lg border border-dashed p-8 text-center'>
+          You do not have access to approval reminder policies.
+        </div>
+      }
+    >
+      {canRead ? (
+        <HydrationBoundary state={dehydrate(queryClient)}>
+          <ReminderPolicySettings />
+        </HydrationBoundary>
+      ) : null}
+    </PageContainer>
+  );
+}
--- a/src/config/nav-config.ts
+++ b/src/config/nav-config.ts
@@ -123,6 +123,22 @@ import { NavGroup } from "@/types";
                permission: "crm.approval.workflow.read",
              },
            },
+            {
+              title: "Approval Reminder Policies",
+              url: "/dashboard/crm/settings/approval-reminder-policies",
+              access: {
+                requireOrg: true,
+                permission: "crm.approval.reminder.manage",
+              },
+            },
+            {
+              title: "Approval Escalation Policies",
+              url: "/dashboard/crm/settings/approval-escalation-policies",
+              access: {
+                requireOrg: true,
+                permission: "crm.approval.escalation.manage",
+              },
+            },
            {
              title: "Templates",
              url: "/dashboard/crm/settings/templates",
--- a/src/db/schema.ts
+++ b/src/db/schema.ts
@@ -766,6 +766,9 @@ export const crmApprovalSteps = pgTable(
    roleName: text('role_name').notNull(),
    approvalMode: text('approval_mode').default('sequential').notNull(),
    isRequired: boolean('is_required').default(true).notNull(),
+    slaHours: integer('sla_hours').default(24).notNull(),
+    calendarMode: text('calendar_mode').default('calendar_days').notNull(),
+    timeoutAction: text('timeout_action').default('none').notNull(),
    createdAt: timestamp('created_at', { withTimezone: true }).defaultNow().notNull(),
    updatedAt: timestamp('updated_at', { withTimezone: true }).defaultNow().notNull(),
    deletedAt: timestamp('deleted_at', { withTimezone: true })
@@ -806,6 +809,9 @@ export const crmApprovalRequests = pgTable('crm_approval_requests', {
  entityType: text('entity_type').notNull(),
  entityId: text('entity_id').notNull(),
  currentStep: integer('current_step').default(1).notNull(),
+  currentStepStartedAt: timestamp('current_step_started_at', { withTimezone: true })
+    .defaultNow()
+    .notNull(),
  status: text('status').notNull(),
  requestedBy: text('requested_by').notNull(),
  requestedAt: timestamp('requested_at', { withTimezone: true }).defaultNow().notNull(),
@@ -815,6 +821,48 @@ export const crmApprovalRequests = pgTable('crm_approval_requests', {
  deletedAt: timestamp('deleted_at', { withTimezone: true })
 });

+export const crmApprovalReminderPolicies = pgTable(
+  'crm_approval_reminder_policies',
+  {
+    id: text('id').primaryKey(),
+    organizationId: text('organization_id').notNull(),
+    workflowId: text('workflow_id').notNull(),
+    stepNumber: integer('step_number').notNull(),
+    slaHours: integer('sla_hours').default(24).notNull(),
+    reminderOffsetsHours: integer('reminder_offsets_hours').array().default([]).notNull(),
+    calendarMode: text('calendar_mode').default('calendar_days').notNull(),
+    timeoutAction: text('timeout_action').default('none').notNull(),
+    isActive: boolean('is_active').default(true).notNull(),
+    createdAt: timestamp('created_at', { withTimezone: true }).defaultNow().notNull(),
+    updatedAt: timestamp('updated_at', { withTimezone: true }).defaultNow().notNull(),
+    deletedAt: timestamp('deleted_at', { withTimezone: true }),
+    createdBy: text('created_by').notNull(),
+    updatedBy: text('updated_by').notNull()
+  },
+  (table) => ({
+    workflowStepIdx: uniqueIndex('crm_approval_reminder_policies_workflow_step_idx').on(
+      table.workflowId,
+      table.stepNumber
+    )
+  })
+);
+
+export const crmApprovalEscalationPolicies = pgTable('crm_approval_escalation_policies', {
+  id: text('id').primaryKey(),
+  organizationId: text('organization_id').notNull(),
+  workflowId: text('workflow_id').notNull(),
+  stepNumber: integer('step_number').notNull(),
+  triggerAfterHours: integer('trigger_after_hours').notNull(),
+  targetType: text('target_type').notNull(),
+  targetValue: text('target_value'),
+  isActive: boolean('is_active').default(true).notNull(),
+  createdAt: timestamp('created_at', { withTimezone: true }).defaultNow().notNull(),
+  updatedAt: timestamp('updated_at', { withTimezone: true }).defaultNow().notNull(),
+  deletedAt: timestamp('deleted_at', { withTimezone: true }),
+  createdBy: text('created_by').notNull(),
+  updatedBy: text('updated_by').notNull()
+});
+
 export const crmApprovalActions = pgTable('crm_approval_actions', {
  id: text('id').primaryKey(),
  organizationId: text('organization_id').notNull(),
--- a/src/db/seeds/foundation.seed.ts
+++ b/src/db/seeds/foundation.seed.ts
@@ -1480,6 +1480,27 @@ async function upsertNotificationTemplatesForOrganization(
      titleTemplate: 'Approval Returned: {{quotationCode}}',
      bodyTemplate: '{{actorName}} returned {{quotationCode}} for revision. Reason: {{remark}}',
      linkTemplate: '{{entityLink}}'
+    },
+    {
+      eventType: 'approval.reminder',
+      titleTemplate: 'Approval Reminder: {{workflowName}}',
+      bodyTemplate:
+        '{{quotationCode}} is still waiting on {{currentStepRoleName}}. Please review it.',
+      linkTemplate: '{{entityLink}}'
+    },
+    {
+      eventType: 'approval.escalated',
+      titleTemplate: 'Approval Escalated: {{workflowName}}',
+      bodyTemplate:
+        '{{quotationCode}} exceeded its escalation threshold at {{currentStepRoleName}}.',
+      linkTemplate: '{{entityLink}}'
+    },
+    {
+      eventType: 'approval.timeout',
+      titleTemplate: 'Approval Timeout: {{workflowName}}',
+      bodyTemplate:
+        '{{quotationCode}} reached timeout handling at {{currentStepRoleName}}. {{remark}}',
+      linkTemplate: '{{entityLink}}'
    }
  ];

--- a/src/features/foundation/approval-automation/api/mutations.ts
+++ b/src/features/foundation/approval-automation/api/mutations.ts
@@ -0,0 +1,87 @@
+import { mutationOptions } from '@tanstack/react-query';
+import { getQueryClient } from '@/lib/query-client';
+import {
+  createApprovalEscalationPolicy,
+  createApprovalReminderPolicy,
+  deleteApprovalEscalationPolicy,
+  deleteApprovalReminderPolicy,
+  runApprovalAutomation,
+  updateApprovalEscalationPolicy,
+  updateApprovalReminderPolicy
+} from './service';
+import { approvalAutomationKeys } from './queries';
+import type { EscalationPolicyPayload, ReminderPolicyPayload } from './types';
+
+async function invalidateAutomationQueries() {
+  const queryClient = getQueryClient();
+  await Promise.all([
+    queryClient.invalidateQueries({ queryKey: approvalAutomationKeys.pendingQueue() }),
+    queryClient.invalidateQueries({ queryKey: approvalAutomationKeys.reminderPolicies() }),
+    queryClient.invalidateQueries({ queryKey: approvalAutomationKeys.escalationPolicies() })
+  ]);
+}
+
+export const runApprovalAutomationMutation = mutationOptions({
+  mutationFn: () => runApprovalAutomation(),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const createApprovalReminderPolicyMutation = mutationOptions({
+  mutationFn: (data: ReminderPolicyPayload) => createApprovalReminderPolicy(data),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const updateApprovalReminderPolicyMutation = mutationOptions({
+  mutationFn: ({ id, values }: { id: string; values: ReminderPolicyPayload }) =>
+    updateApprovalReminderPolicy(id, values),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const deleteApprovalReminderPolicyMutation = mutationOptions({
+  mutationFn: (id: string) => deleteApprovalReminderPolicy(id),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const createApprovalEscalationPolicyMutation = mutationOptions({
+  mutationFn: (data: EscalationPolicyPayload) => createApprovalEscalationPolicy(data),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const updateApprovalEscalationPolicyMutation = mutationOptions({
+  mutationFn: ({ id, values }: { id: string; values: EscalationPolicyPayload }) =>
+    updateApprovalEscalationPolicy(id, values),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
+
+export const deleteApprovalEscalationPolicyMutation = mutationOptions({
+  mutationFn: (id: string) => deleteApprovalEscalationPolicy(id),
+  onSettled: async (_data, error) => {
+    if (!error) {
+      await invalidateAutomationQueries();
+    }
+  }
+});
--- a/src/features/foundation/approval-automation/api/queries.ts
+++ b/src/features/foundation/approval-automation/api/queries.ts
@@ -0,0 +1,31 @@
+import { queryOptions } from '@tanstack/react-query';
+import {
+  getApprovalEscalationPolicies,
+  getApprovalReminderPolicies,
+  getPendingApprovalAutomationQueue
+} from './service';
+
+export const approvalAutomationKeys = {
+  all: ['crm-approval-automation'] as const,
+  pendingQueue: () => [...approvalAutomationKeys.all, 'pending-queue'] as const,
+  reminderPolicies: () => [...approvalAutomationKeys.all, 'reminder-policies'] as const,
+  escalationPolicies: () => [...approvalAutomationKeys.all, 'escalation-policies'] as const
+};
+
+export const pendingApprovalAutomationQueueOptions = () =>
+  queryOptions({
+    queryKey: approvalAutomationKeys.pendingQueue(),
+    queryFn: () => getPendingApprovalAutomationQueue()
+  });
+
+export const approvalReminderPoliciesOptions = () =>
+  queryOptions({
+    queryKey: approvalAutomationKeys.reminderPolicies(),
+    queryFn: () => getApprovalReminderPolicies()
+  });
+
+export const approvalEscalationPoliciesOptions = () =>
+  queryOptions({
+    queryKey: approvalAutomationKeys.escalationPolicies(),
+    queryFn: () => getApprovalEscalationPolicies()
+  });
--- a/src/features/foundation/approval-automation/api/service.ts
+++ b/src/features/foundation/approval-automation/api/service.ts
@@ -0,0 +1,70 @@
+import { apiClient } from '@/lib/api-client';
+import type {
+  ApprovalAutomationRunResponse,
+  EscalationPoliciesResponse,
+  EscalationPolicyPayload,
+  MutationSuccessResponse,
+  PendingApprovalQueueResponse,
+  ReminderPoliciesResponse,
+  ReminderPolicyPayload
+} from './types';
+
+const BASE = '/crm/approval';
+
+export async function getPendingApprovalAutomationQueue() {
+  return apiClient<PendingApprovalQueueResponse>(`${BASE}/automation/pending`);
+}
+
+export async function runApprovalAutomation() {
+  return apiClient<ApprovalAutomationRunResponse>(`${BASE}/automation/run`, {
+    method: 'POST'
+  });
+}
+
+export async function getApprovalReminderPolicies() {
+  return apiClient<ReminderPoliciesResponse>(`${BASE}/reminder-policies`);
+}
+
+export async function createApprovalReminderPolicy(data: ReminderPolicyPayload) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/reminder-policies`, {
+    method: 'POST',
+    body: JSON.stringify(data)
+  });
+}
+
+export async function updateApprovalReminderPolicy(id: string, data: ReminderPolicyPayload) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/reminder-policies/${id}`, {
+    method: 'PATCH',
+    body: JSON.stringify(data)
+  });
+}
+
+export async function deleteApprovalReminderPolicy(id: string) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/reminder-policies/${id}`, {
+    method: 'DELETE'
+  });
+}
+
+export async function getApprovalEscalationPolicies() {
+  return apiClient<EscalationPoliciesResponse>(`${BASE}/escalation-policies`);
+}
+
+export async function createApprovalEscalationPolicy(data: EscalationPolicyPayload) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/escalation-policies`, {
+    method: 'POST',
+    body: JSON.stringify(data)
+  });
+}
+
+export async function updateApprovalEscalationPolicy(id: string, data: EscalationPolicyPayload) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/escalation-policies/${id}`, {
+    method: 'PATCH',
+    body: JSON.stringify(data)
+  });
+}
+
+export async function deleteApprovalEscalationPolicy(id: string) {
+  return apiClient<MutationSuccessResponse>(`${BASE}/escalation-policies/${id}`, {
+    method: 'DELETE'
+  });
+}
--- a/src/features/foundation/approval-automation/api/types.ts
+++ b/src/features/foundation/approval-automation/api/types.ts
@@ -0,0 +1,112 @@
+import type {
+  ApprovalEscalationTargetType,
+  ApprovalTimeoutAction
+} from '../types';
+
+export interface ReminderPolicyItem {
+  id: string;
+  organizationId: string;
+  workflowId: string;
+  workflowName: string;
+  stepNumber: number;
+  slaHours: number;
+  reminderOffsetsHours: number[];
+  calendarMode: 'calendar_days';
+  timeoutAction: ApprovalTimeoutAction;
+  isActive: boolean;
+  createdAt: string;
+  updatedAt: string;
+}
+
+export interface EscalationPolicyItem {
+  id: string;
+  organizationId: string;
+  workflowId: string;
+  workflowName: string;
+  stepNumber: number;
+  triggerAfterHours: number;
+  targetType: ApprovalEscalationTargetType;
+  targetValue: string | null;
+  isActive: boolean;
+  createdAt: string;
+  updatedAt: string;
+}
+
+export interface PendingApprovalQueueItem {
+  approvalRequestId: string;
+  workflowId: string;
+  workflowName: string;
+  entityType: string;
+  entityId: string;
+  requestedBy: string;
+  requestedAt: string;
+  currentStep: number;
+  currentStepRoleCode: string | null;
+  currentStepRoleName: string | null;
+  currentStepStartedAt: string;
+  waitingHours: number;
+  slaHours: number | null;
+  remainingHours: number | null;
+  dueAt: string | null;
+  isDueToday: boolean;
+  isOverdue: boolean;
+  isEscalated: boolean;
+}
+
+export interface PendingApprovalQueueResponse {
+  success: boolean;
+  time: string;
+  message: string;
+  items: PendingApprovalQueueItem[];
+  summary: {
+    pending: number;
+    dueToday: number;
+    overdue: number;
+    escalated: number;
+  };
+}
+
+export interface ReminderPoliciesResponse {
+  success: boolean;
+  time: string;
+  message: string;
+  items: ReminderPolicyItem[];
+}
+
+export interface EscalationPoliciesResponse {
+  success: boolean;
+  time: string;
+  message: string;
+  items: EscalationPolicyItem[];
+}
+
+export interface ReminderPolicyPayload {
+  workflowId: string;
+  stepNumber: number;
+  slaHours: number;
+  reminderOffsetsHours: number[];
+  calendarMode?: 'calendar_days';
+  timeoutAction?: ApprovalTimeoutAction;
+  isActive?: boolean;
+}
+
+export interface EscalationPolicyPayload {
+  workflowId: string;
+  stepNumber: number;
+  triggerAfterHours: number;
+  targetType: ApprovalEscalationTargetType;
+  targetValue?: string | null;
+  isActive?: boolean;
+}
+
+export interface ApprovalAutomationRunResponse {
+  success: boolean;
+  message: string;
+  processedCount: number;
+  processedAt: string;
+}
+
+export interface MutationSuccessResponse {
+  success: boolean;
+  message: string;
+}
--- a/src/features/foundation/approval-automation/components/escalation-policy-settings.tsx
+++ b/src/features/foundation/approval-automation/components/escalation-policy-settings.tsx
@@ -0,0 +1,331 @@
+'use client';
+
+import * as React from 'react';
+import { useMutation, useSuspenseQuery } from '@tanstack/react-query';
+import { toast } from 'sonner';
+import { BUSINESS_ROLES, PERMISSIONS } from '@/lib/auth/rbac';
+import { Icons } from '@/components/icons';
+import { Badge } from '@/components/ui/badge';
+import { Button } from '@/components/ui/button';
+import {
+  Dialog,
+  DialogContent,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle
+} from '@/components/ui/dialog';
+import { Input } from '@/components/ui/input';
+import { Switch } from '@/components/ui/switch';
+import { approvalWorkflowsQueryOptions } from '@/features/foundation/approval/queries';
+import {
+  createApprovalEscalationPolicyMutation,
+  deleteApprovalEscalationPolicyMutation,
+  updateApprovalEscalationPolicyMutation
+} from '../api/mutations';
+import { approvalEscalationPoliciesOptions } from '../api/queries';
+import type { EscalationPolicyItem, EscalationPolicyPayload } from '../api/types';
+
+type EscalationFormState = {
+  workflowId: string;
+  stepNumber: string;
+  triggerAfterHours: string;
+  targetType: EscalationPolicyPayload['targetType'];
+  targetValue: string;
+  isActive: boolean;
+};
+
+function toEscalationState(policy?: EscalationPolicyItem): EscalationFormState {
+  return {
+    workflowId: policy?.workflowId ?? '',
+    stepNumber: String(policy?.stepNumber ?? 1),
+    triggerAfterHours: String(policy?.triggerAfterHours ?? 24),
+    targetType: policy?.targetType ?? 'manager',
+    targetValue: policy?.targetValue ?? '',
+    isActive: policy?.isActive ?? true
+  };
+}
+
+function EscalationPolicyDialog({
+  open,
+  onOpenChange,
+  policy
+}: {
+  open: boolean;
+  onOpenChange: (open: boolean) => void;
+  policy?: EscalationPolicyItem;
+}) {
+  const workflowsQuery = useSuspenseQuery(approvalWorkflowsQueryOptions());
+  const [state, setState] = React.useState<EscalationFormState>(toEscalationState(policy));
+  const createMutation = useMutation({
+    ...createApprovalEscalationPolicyMutation,
+    onSuccess: () => {
+      toast.success('Escalation policy created');
+      onOpenChange(false);
+    },
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Create failed')
+  });
+  const updateMutation = useMutation({
+    ...updateApprovalEscalationPolicyMutation,
+    onSuccess: () => {
+      toast.success('Escalation policy updated');
+      onOpenChange(false);
+    },
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Update failed')
+  });
+
+  React.useEffect(() => {
+    if (open) {
+      const workflowId = policy?.workflowId ?? workflowsQuery.data.items[0]?.id ?? '';
+      setState({ ...toEscalationState(policy), workflowId });
+    }
+  }, [open, policy, workflowsQuery.data.items]);
+
+  const isPending = createMutation.isPending || updateMutation.isPending;
+
+  async function onSubmit(event: React.FormEvent) {
+    event.preventDefault();
+    const payload: EscalationPolicyPayload = {
+      workflowId: state.workflowId,
+      stepNumber: Number(state.stepNumber),
+      triggerAfterHours: Number(state.triggerAfterHours),
+      targetType: state.targetType,
+      targetValue: state.targetValue.trim() || null,
+      isActive: state.isActive
+    };
+
+    if (policy) {
+      await updateMutation.mutateAsync({ id: policy.id, values: payload });
+      return;
+    }
+
+    await createMutation.mutateAsync(payload);
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={onOpenChange}>
+      <DialogContent className='sm:max-w-2xl'>
+        <DialogHeader>
+          <DialogTitle>{policy ? 'Edit Escalation Policy' : 'Create Escalation Policy'}</DialogTitle>
+        </DialogHeader>
+        <form className='space-y-4' onSubmit={onSubmit}>
+          <div className='grid gap-4 md:grid-cols-2'>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Workflow</div>
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.workflowId}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, workflowId: event.target.value }))
+                }
+              >
+                {workflowsQuery.data.items.map((workflow) => (
+                  <option key={workflow.id} value={workflow.id}>
+                    {workflow.name}
+                  </option>
+                ))}
+              </select>
+            </div>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Step Number</div>
+              <Input
+                type='number'
+                min={1}
+                value={state.stepNumber}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, stepNumber: event.target.value }))
+                }
+              />
+            </div>
+          </div>
+          <div className='grid gap-4 md:grid-cols-2'>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Trigger After Hours</div>
+              <Input
+                type='number'
+                min={1}
+                value={state.triggerAfterHours}
+                onChange={(event) =>
+                  setState((current) => ({
+                    ...current,
+                    triggerAfterHours: event.target.value
+                  }))
+                }
+              />
+            </div>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Target Type</div>
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.targetType}
+                onChange={(event) =>
+                  setState((current) => ({
+                    ...current,
+                    targetType: event.target.value as EscalationFormState['targetType']
+                  }))
+                }
+              >
+                <option value='manager'>Manager</option>
+                <option value='requester'>Requester</option>
+                <option value='explicit_user'>Explicit User</option>
+                <option value='role'>Role</option>
+                <option value='permission_group'>Permission Group</option>
+              </select>
+            </div>
+          </div>
+          <div className='space-y-2'>
+            <div className='text-sm font-medium'>Target Value</div>
+            {state.targetType === 'role' ? (
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.targetValue}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, targetValue: event.target.value }))
+                }
+              >
+                <option value=''>Select role</option>
+                {BUSINESS_ROLES.map((role) => (
+                  <option key={role} value={role}>
+                    {role}
+                  </option>
+                ))}
+              </select>
+            ) : state.targetType === 'permission_group' ? (
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.targetValue}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, targetValue: event.target.value }))
+                }
+              >
+                <option value=''>Select permission</option>
+                {Object.values(PERMISSIONS).map((permission) => (
+                  <option key={permission} value={permission}>
+                    {permission}
+                  </option>
+                ))}
+              </select>
+            ) : (
+              <Input
+                value={state.targetValue}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, targetValue: event.target.value }))
+                }
+                placeholder={
+                  state.targetType === 'manager'
+                    ? 'Optional role code, otherwise organization admins'
+                    : state.targetType === 'explicit_user'
+                      ? 'User id'
+                      : 'Optional'
+                }
+              />
+            )}
+          </div>
+          <div className='flex items-center justify-between rounded-lg border px-4 py-3'>
+            <div>
+              <div className='font-medium'>Active Policy</div>
+              <div className='text-muted-foreground text-sm'>
+                Inactive escalation policies are ignored by the scheduler.
+              </div>
+            </div>
+            <Switch
+              checked={state.isActive}
+              onCheckedChange={(checked) =>
+                setState((current) => ({ ...current, isActive: checked }))
+              }
+            />
+          </div>
+          <DialogFooter>
+            <Button type='button' variant='outline' onClick={() => onOpenChange(false)}>
+              Cancel
+            </Button>
+            <Button type='submit' isLoading={isPending}>
+              {policy ? 'Save Policy' : 'Create Policy'}
+            </Button>
+          </DialogFooter>
+        </form>
+      </DialogContent>
+    </Dialog>
+  );
+}
+
+export function EscalationPolicySettings() {
+  const escalationPoliciesQuery = useSuspenseQuery(approvalEscalationPoliciesOptions());
+  const [createOpen, setCreateOpen] = React.useState(false);
+  const [editingPolicy, setEditingPolicy] = React.useState<EscalationPolicyItem | null>(null);
+  const deleteMutation = useMutation({
+    ...deleteApprovalEscalationPolicyMutation,
+    onSuccess: () => toast.success('Escalation policy deleted'),
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Delete failed')
+  });
+
+  return (
+    <div className='space-y-6'>
+      <div className='flex items-center justify-between rounded-lg border p-4'>
+        <div>
+          <div className='font-medium'>Approval Escalation Policies</div>
+          <div className='text-muted-foreground text-sm'>
+            Define who gets notified when a pending step waits too long.
+          </div>
+        </div>
+        <Button onClick={() => setCreateOpen(true)}>
+          <Icons.add className='mr-2 h-4 w-4' />
+          Create Policy
+        </Button>
+      </div>
+
+      <div className='space-y-4'>
+        {escalationPoliciesQuery.data.items.map((policy) => (
+          <div key={policy.id} className='rounded-lg border p-4'>
+            <div className='flex items-start justify-between gap-4'>
+              <div>
+                <div className='font-medium'>
+                  {policy.workflowName} | Step {policy.stepNumber}
+                </div>
+                <div className='text-muted-foreground mt-1 text-sm'>
+                  Escalate after {policy.triggerAfterHours} hours to {policy.targetType}
+                  {policy.targetValue ? `: ${policy.targetValue}` : ''}
+                </div>
+                <div className='mt-3 flex flex-wrap gap-2'>
+                  <Badge variant='outline'>{policy.targetType}</Badge>
+                  <Badge variant='outline'>{policy.triggerAfterHours}h</Badge>
+                  <Badge variant={policy.isActive ? 'secondary' : 'outline'}>
+                    {policy.isActive ? 'Active' : 'Inactive'}
+                  </Badge>
+                </div>
+              </div>
+              <div className='flex gap-2'>
+                <Button size='sm' variant='outline' onClick={() => setEditingPolicy(policy)}>
+                  Edit
+                </Button>
+                <Button
+                  size='sm'
+                  variant='outline'
+                  onClick={() => deleteMutation.mutate(policy.id)}
+                  isLoading={deleteMutation.isPending}
+                >
+                  Delete
+                </Button>
+              </div>
+            </div>
+          </div>
+        ))}
+        {escalationPoliciesQuery.data.items.length === 0 ? (
+          <div className='text-muted-foreground rounded-lg border border-dashed p-8 text-center text-sm'>
+            No escalation policies configured yet.
+          </div>
+        ) : null}
+      </div>
+
+      <EscalationPolicyDialog open={createOpen} onOpenChange={setCreateOpen} />
+      <EscalationPolicyDialog
+        open={editingPolicy !== null}
+        onOpenChange={(open) => {
+          if (!open) {
+            setEditingPolicy(null);
+          }
+        }}
+        policy={editingPolicy ?? undefined}
+      />
+    </div>
+  );
+}
--- a/src/features/foundation/approval-automation/components/reminder-policy-settings.tsx
+++ b/src/features/foundation/approval-automation/components/reminder-policy-settings.tsx
@@ -0,0 +1,369 @@
+'use client';
+
+import * as React from 'react';
+import { useMutation, useSuspenseQuery } from '@tanstack/react-query';
+import { toast } from 'sonner';
+import { Icons } from '@/components/icons';
+import { Badge } from '@/components/ui/badge';
+import { Button } from '@/components/ui/button';
+import {
+  Dialog,
+  DialogContent,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle
+} from '@/components/ui/dialog';
+import { Input } from '@/components/ui/input';
+import { Switch } from '@/components/ui/switch';
+import { Textarea } from '@/components/ui/textarea';
+import { approvalWorkflowsQueryOptions } from '@/features/foundation/approval/queries';
+import {
+  createApprovalReminderPolicyMutation,
+  deleteApprovalReminderPolicyMutation,
+  runApprovalAutomationMutation,
+  updateApprovalReminderPolicyMutation
+} from '../api/mutations';
+import {
+  approvalReminderPoliciesOptions,
+  pendingApprovalAutomationQueueOptions
+} from '../api/queries';
+import type { ReminderPolicyItem, ReminderPolicyPayload } from '../api/types';
+
+type ReminderFormState = {
+  workflowId: string;
+  stepNumber: string;
+  slaHours: string;
+  reminderOffsets: string;
+  timeoutAction: ReminderPolicyPayload['timeoutAction'];
+  isActive: boolean;
+};
+
+function toReminderState(policy?: ReminderPolicyItem): ReminderFormState {
+  return {
+    workflowId: policy?.workflowId ?? '',
+    stepNumber: String(policy?.stepNumber ?? 1),
+    slaHours: String(policy?.slaHours ?? 24),
+    reminderOffsets: policy?.reminderOffsetsHours.join(', ') ?? '24, 48',
+    timeoutAction: policy?.timeoutAction ?? 'none',
+    isActive: policy?.isActive ?? true
+  };
+}
+
+function parseOffsets(value: string) {
+  return value
+    .split(',')
+    .map((item) => Number(item.trim()))
+    .filter((item) => Number.isFinite(item) && item > 0);
+}
+
+function ReminderPolicyDialog({
+  open,
+  onOpenChange,
+  policy
+}: {
+  open: boolean;
+  onOpenChange: (open: boolean) => void;
+  policy?: ReminderPolicyItem;
+}) {
+  const workflowsQuery = useSuspenseQuery(approvalWorkflowsQueryOptions());
+  const [state, setState] = React.useState<ReminderFormState>(toReminderState(policy));
+  const createMutation = useMutation({
+    ...createApprovalReminderPolicyMutation,
+    onSuccess: () => {
+      toast.success('Reminder policy created');
+      onOpenChange(false);
+    },
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Create failed')
+  });
+  const updateMutation = useMutation({
+    ...updateApprovalReminderPolicyMutation,
+    onSuccess: () => {
+      toast.success('Reminder policy updated');
+      onOpenChange(false);
+    },
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Update failed')
+  });
+
+  React.useEffect(() => {
+    if (open) {
+      const workflowId = policy?.workflowId ?? workflowsQuery.data.items[0]?.id ?? '';
+      setState({ ...toReminderState(policy), workflowId });
+    }
+  }, [open, policy, workflowsQuery.data.items]);
+
+  const isPending = createMutation.isPending || updateMutation.isPending;
+
+  async function onSubmit(event: React.FormEvent) {
+    event.preventDefault();
+    const payload: ReminderPolicyPayload = {
+      workflowId: state.workflowId,
+      stepNumber: Number(state.stepNumber),
+      slaHours: Number(state.slaHours),
+      reminderOffsetsHours: parseOffsets(state.reminderOffsets),
+      timeoutAction: state.timeoutAction,
+      isActive: state.isActive,
+      calendarMode: 'calendar_days'
+    };
+
+    if (policy) {
+      await updateMutation.mutateAsync({ id: policy.id, values: payload });
+      return;
+    }
+
+    await createMutation.mutateAsync(payload);
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={onOpenChange}>
+      <DialogContent className='sm:max-w-2xl'>
+        <DialogHeader>
+          <DialogTitle>{policy ? 'Edit Reminder Policy' : 'Create Reminder Policy'}</DialogTitle>
+        </DialogHeader>
+        <form className='space-y-4' onSubmit={onSubmit}>
+          <div className='grid gap-4 md:grid-cols-2'>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Workflow</div>
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.workflowId}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, workflowId: event.target.value }))
+                }
+              >
+                {workflowsQuery.data.items.map((workflow) => (
+                  <option key={workflow.id} value={workflow.id}>
+                    {workflow.name}
+                  </option>
+                ))}
+              </select>
+            </div>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Step Number</div>
+              <Input
+                type='number'
+                min={1}
+                value={state.stepNumber}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, stepNumber: event.target.value }))
+                }
+              />
+            </div>
+          </div>
+          <div className='grid gap-4 md:grid-cols-2'>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>SLA Hours</div>
+              <Input
+                type='number'
+                min={1}
+                value={state.slaHours}
+                onChange={(event) =>
+                  setState((current) => ({ ...current, slaHours: event.target.value }))
+                }
+              />
+            </div>
+            <div className='space-y-2'>
+              <div className='text-sm font-medium'>Timeout Action</div>
+              <select
+                className='border-input bg-background flex h-10 w-full rounded-md border px-3 py-2 text-sm'
+                value={state.timeoutAction}
+                onChange={(event) =>
+                  setState((current) => ({
+                    ...current,
+                    timeoutAction: event.target.value as ReminderFormState['timeoutAction']
+                  }))
+                }
+              >
+                <option value='none'>None</option>
+                <option value='auto_reject'>Auto Reject</option>
+                <option value='auto_cancel'>Auto Cancel</option>
+                <option value='auto_escalate'>Auto Escalate</option>
+              </select>
+            </div>
+          </div>
+          <div className='space-y-2'>
+            <div className='text-sm font-medium'>Reminder Offsets (hours)</div>
+            <Textarea
+              value={state.reminderOffsets}
+              onChange={(event) =>
+                setState((current) => ({ ...current, reminderOffsets: event.target.value }))
+              }
+              placeholder='24, 48, 72'
+            />
+            <div className='text-muted-foreground text-xs'>
+              Comma-separated hours after step start.
+            </div>
+          </div>
+          <div className='flex items-center justify-between rounded-lg border px-4 py-3'>
+            <div>
+              <div className='font-medium'>Active Policy</div>
+              <div className='text-muted-foreground text-sm'>
+                Inactive policies are ignored by the scheduler.
+              </div>
+            </div>
+            <Switch
+              checked={state.isActive}
+              onCheckedChange={(checked) =>
+                setState((current) => ({ ...current, isActive: checked }))
+              }
+            />
+          </div>
+          <DialogFooter>
+            <Button type='button' variant='outline' onClick={() => onOpenChange(false)}>
+              Cancel
+            </Button>
+            <Button type='submit' isLoading={isPending}>
+              {policy ? 'Save Policy' : 'Create Policy'}
+            </Button>
+          </DialogFooter>
+        </form>
+      </DialogContent>
+    </Dialog>
+  );
+}
+
+export function ReminderPolicySettings() {
+  const reminderPoliciesQuery = useSuspenseQuery(approvalReminderPoliciesOptions());
+  const pendingQueueQuery = useSuspenseQuery(pendingApprovalAutomationQueueOptions());
+  const [createOpen, setCreateOpen] = React.useState(false);
+  const [editingPolicy, setEditingPolicy] = React.useState<ReminderPolicyItem | null>(null);
+  const runAutomation = useMutation({
+    ...runApprovalAutomationMutation,
+    onSuccess: (result) => {
+      toast.success(`Automation completed. ${result.processedCount} request(s) checked.`);
+    },
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Run failed')
+  });
+  const deleteMutation = useMutation({
+    ...deleteApprovalReminderPolicyMutation,
+    onSuccess: () => toast.success('Reminder policy deleted'),
+    onError: (error) => toast.error(error instanceof Error ? error.message : 'Delete failed')
+  });
+
+  const queue = pendingQueueQuery.data;
+
+  return (
+    <div className='space-y-6'>
+      <div className='grid gap-4 md:grid-cols-4'>
+        <div className='rounded-lg border p-4'>
+          <div className='text-muted-foreground text-xs'>Pending</div>
+          <div className='text-2xl font-semibold'>{queue.summary.pending}</div>
+        </div>
+        <div className='rounded-lg border p-4'>
+          <div className='text-muted-foreground text-xs'>Due Today</div>
+          <div className='text-2xl font-semibold'>{queue.summary.dueToday}</div>
+        </div>
+        <div className='rounded-lg border p-4'>
+          <div className='text-muted-foreground text-xs'>Overdue</div>
+          <div className='text-2xl font-semibold'>{queue.summary.overdue}</div>
+        </div>
+        <div className='rounded-lg border p-4'>
+          <div className='text-muted-foreground text-xs'>Escalated</div>
+          <div className='text-2xl font-semibold'>{queue.summary.escalated}</div>
+        </div>
+      </div>
+
+      <div className='flex items-center justify-between rounded-lg border p-4'>
+        <div>
+          <div className='font-medium'>Approval Automation Scheduler</div>
+          <div className='text-muted-foreground text-sm'>
+            Manually execute reminder, escalation, and timeout checks for all pending approvals.
+          </div>
+        </div>
+        <div className='flex gap-2'>
+          <Button variant='outline' onClick={() => setCreateOpen(true)}>
+            <Icons.add className='mr-2 h-4 w-4' />
+            Create Policy
+          </Button>
+          <Button onClick={() => runAutomation.mutate()} isLoading={runAutomation.isPending}>
+            Run Automation
+          </Button>
+        </div>
+      </div>
+
+      <div className='rounded-lg border p-4'>
+        <div className='mb-4 font-medium'>Pending Queue Monitor</div>
+        {queue.items.length === 0 ? (
+          <div className='text-muted-foreground text-sm'>No pending approvals right now.</div>
+        ) : (
+          <div className='space-y-3'>
+            {queue.items.slice(0, 10).map((item) => (
+              <div key={item.approvalRequestId} className='rounded-lg border p-3'>
+                <div className='flex flex-wrap items-center justify-between gap-2'>
+                  <div>
+                    <div className='font-medium'>
+                      {item.workflowName} | Step {item.currentStep}
+                    </div>
+                    <div className='text-muted-foreground text-sm'>
+                      {item.currentStepRoleName ?? '-'} | Waiting {item.waitingHours}h
+                    </div>
+                  </div>
+                  <div className='flex flex-wrap gap-2'>
+                    {item.isOverdue ? <Badge variant='destructive'>Overdue</Badge> : null}
+                    {item.isDueToday ? <Badge variant='secondary'>Due Today</Badge> : null}
+                    {item.isEscalated ? <Badge variant='outline'>Escalated</Badge> : null}
+                    {item.slaHours !== null ? (
+                      <Badge variant='outline'>SLA {item.slaHours}h</Badge>
+                    ) : null}
+                  </div>
+                </div>
+              </div>
+            ))}
+          </div>
+        )}
+      </div>
+
+      <div className='space-y-4'>
+        {reminderPoliciesQuery.data.items.map((policy) => (
+          <div key={policy.id} className='rounded-lg border p-4'>
+            <div className='flex items-start justify-between gap-4'>
+              <div>
+                <div className='font-medium'>
+                  {policy.workflowName} | Step {policy.stepNumber}
+                </div>
+                <div className='text-muted-foreground mt-1 text-sm'>
+                  Reminders at {policy.reminderOffsetsHours.join(', ') || '-'} hours
+                </div>
+                <div className='mt-3 flex flex-wrap gap-2'>
+                  <Badge variant='outline'>SLA {policy.slaHours}h</Badge>
+                  <Badge variant='outline'>{policy.timeoutAction}</Badge>
+                  <Badge variant={policy.isActive ? 'secondary' : 'outline'}>
+                    {policy.isActive ? 'Active' : 'Inactive'}
+                  </Badge>
+                </div>
+              </div>
+              <div className='flex gap-2'>
+                <Button size='sm' variant='outline' onClick={() => setEditingPolicy(policy)}>
+                  Edit
+                </Button>
+                <Button
+                  size='sm'
+                  variant='outline'
+                  onClick={() => deleteMutation.mutate(policy.id)}
+                  isLoading={deleteMutation.isPending}
+                >
+                  Delete
+                </Button>
+              </div>
+            </div>
+          </div>
+        ))}
+        {reminderPoliciesQuery.data.items.length === 0 ? (
+          <div className='text-muted-foreground rounded-lg border border-dashed p-8 text-center text-sm'>
+            No reminder policies configured yet.
+          </div>
+        ) : null}
+      </div>
+
+      <ReminderPolicyDialog open={createOpen} onOpenChange={setCreateOpen} />
+      <ReminderPolicyDialog
+        open={editingPolicy !== null}
+        onOpenChange={(open) => {
+          if (!open) {
+            setEditingPolicy(null);
+          }
+        }}
+        policy={editingPolicy ?? undefined}
+      />
+    </div>
+  );
+}
--- a/src/features/foundation/approval-automation/schemas.ts
+++ b/src/features/foundation/approval-automation/schemas.ts
@@ -0,0 +1,28 @@
+import { z } from 'zod';
+
+export const approvalReminderPolicySchema = z.object({
+  workflowId: z.string().min(1),
+  stepNumber: z.number().int().min(1),
+  slaHours: z.number().int().min(1),
+  reminderOffsetsHours: z.array(z.number().int().min(1)).default([]),
+  calendarMode: z.literal('calendar_days').default('calendar_days'),
+  timeoutAction: z
+    .enum(['none', 'auto_reject', 'auto_cancel', 'auto_escalate'])
+    .default('none'),
+  isActive: z.boolean().default(true)
+});
+
+export const approvalEscalationPolicySchema = z.object({
+  workflowId: z.string().min(1),
+  stepNumber: z.number().int().min(1),
+  triggerAfterHours: z.number().int().min(1),
+  targetType: z.enum([
+    'manager',
+    'requester',
+    'explicit_user',
+    'role',
+    'permission_group'
+  ]),
+  targetValue: z.string().trim().optional().nullable(),
+  isActive: z.boolean().default(true)
+});
--- a/src/features/foundation/approval-automation/server/service.ts
+++ b/src/features/foundation/approval-automation/server/service.ts
--- a/src/features/foundation/approval-automation/types.ts
+++ b/src/features/foundation/approval-automation/types.ts
@@ -0,0 +1,95 @@
+export type ApprovalTimeoutAction = 'none' | 'auto_reject' | 'auto_cancel' | 'auto_escalate';
+export type ApprovalCalendarMode = 'calendar_days';
+export type ApprovalEscalationTargetType =
+  | 'manager'
+  | 'requester'
+  | 'explicit_user'
+  | 'role'
+  | 'permission_group';
+
+export interface ApprovalReminderPolicyRecord {
+  id: string;
+  organizationId: string;
+  workflowId: string;
+  workflowName: string;
+  stepNumber: number;
+  slaHours: number;
+  reminderOffsetsHours: number[];
+  calendarMode: ApprovalCalendarMode;
+  timeoutAction: ApprovalTimeoutAction;
+  isActive: boolean;
+  createdAt: string;
+  updatedAt: string;
+  deletedAt: string | null;
+  createdBy: string;
+  updatedBy: string;
+}
+
+export interface ApprovalEscalationPolicyRecord {
+  id: string;
+  organizationId: string;
+  workflowId: string;
+  workflowName: string;
+  stepNumber: number;
+  triggerAfterHours: number;
+  targetType: ApprovalEscalationTargetType;
+  targetValue: string | null;
+  isActive: boolean;
+  createdAt: string;
+  updatedAt: string;
+  deletedAt: string | null;
+  createdBy: string;
+  updatedBy: string;
+}
+
+export interface ApprovalReminderPolicyPayload {
+  workflowId: string;
+  stepNumber: number;
+  slaHours: number;
+  reminderOffsetsHours: number[];
+  calendarMode?: ApprovalCalendarMode;
+  timeoutAction?: ApprovalTimeoutAction;
+  isActive?: boolean;
+}
+
+export interface ApprovalEscalationPolicyPayload {
+  workflowId: string;
+  stepNumber: number;
+  triggerAfterHours: number;
+  targetType: ApprovalEscalationTargetType;
+  targetValue?: string | null;
+  isActive?: boolean;
+}
+
+export interface PendingApprovalQueueItem {
+  approvalRequestId: string;
+  workflowId: string;
+  workflowName: string;
+  entityType: string;
+  entityId: string;
+  requestedBy: string;
+  requestedAt: string;
+  currentStep: number;
+  currentStepRoleCode: string | null;
+  currentStepRoleName: string | null;
+  currentStepStartedAt: string;
+  waitingHours: number;
+  slaHours: number | null;
+  remainingHours: number | null;
+  dueAt: string | null;
+  isDueToday: boolean;
+  isOverdue: boolean;
+  isEscalated: boolean;
+}
+
+export interface PendingApprovalQueueSummary {
+  pending: number;
+  dueToday: number;
+  overdue: number;
+  escalated: number;
+}
+
+export interface PendingApprovalQueueResponse {
+  items: PendingApprovalQueueItem[];
+  summary: PendingApprovalQueueSummary;
+}
--- a/src/features/foundation/approval/server/service.ts
+++ b/src/features/foundation/approval/server/service.ts
@@ -85,6 +85,9 @@ function mapStepRecord(row: typeof crmApprovalSteps.$inferSelect): ApprovalStepR
    roleName: row.roleName,
    approvalMode: row.approvalMode as ApprovalStepRecord['approvalMode'],
    isRequired: row.isRequired,
+    slaHours: row.slaHours,
+    calendarMode: row.calendarMode as ApprovalStepRecord['calendarMode'],
+    timeoutAction: row.timeoutAction as ApprovalStepRecord['timeoutAction'],
    createdAt: row.createdAt.toISOString(),
    updatedAt: row.updatedAt.toISOString(),
    deletedAt: row.deletedAt?.toISOString() ?? null
@@ -99,6 +102,7 @@ function mapRequestRecord(row: typeof crmApprovalRequests.$inferSelect): Approva
    entityType: row.entityType,
    entityId: row.entityId,
    currentStep: row.currentStep,
+    currentStepStartedAt: row.currentStepStartedAt.toISOString(),
    status: row.status,
    requestedBy: row.requestedBy,
    requestedAt: row.requestedAt.toISOString(),
@@ -682,7 +686,7 @@ async function syncQuotationStatusFromApproval(
  await db.update(crmQuotations).set(nextValues).where(eq(crmQuotations.id, quotationId));
 }

-async function syncEntityStatusFromApproval(
+export async function syncEntityStatusFromApproval(
  organizationId: string,
  entityType: string,
  entityId: string,
@@ -1139,6 +1143,7 @@ export async function submitForApproval(
      entityType: payload.entityType,
      entityId: payload.entityId,
      currentStep: steps[0].stepNumber,
+      currentStepStartedAt: new Date(),
      status: APPROVAL_REQUEST_STATUSES.pending,
      requestedBy: userId
    })
@@ -1238,6 +1243,7 @@ const steps = await listWorkflowSteps(request.workflowId, organizationId);
    .update(crmApprovalRequests)
    .set({
      currentStep: nextStep?.stepNumber ?? currentStep.stepNumber,
+      currentStepStartedAt: nextStep ? new Date() : request.currentStepStartedAt,
      status: nextStep ? APPROVAL_REQUEST_STATUSES.pending : APPROVAL_REQUEST_STATUSES.approved,
      completedAt: nextStep ? null : new Date(),
      updatedAt: new Date()
--- a/src/features/foundation/approval/types.ts
+++ b/src/features/foundation/approval/types.ts
@@ -34,6 +34,9 @@ export interface ApprovalStepRecord {
  roleName: string;
  approvalMode: 'sequential' | 'any_one' | 'all_required';
  isRequired: boolean;
+  slaHours: number;
+  calendarMode: 'calendar_days';
+  timeoutAction: 'none' | 'auto_reject' | 'auto_cancel' | 'auto_escalate';
  createdAt: string;
  updatedAt: string;
  deletedAt: string | null;
@@ -56,6 +59,7 @@ export interface ApprovalRequestRecord {
  entityType: string;
  entityId: string;
  currentStep: number;
+  currentStepStartedAt: string;
  status: string;
  requestedBy: string;
  requestedAt: string;
--- a/src/features/foundation/notifications/server/event-service.ts
+++ b/src/features/foundation/notifications/server/event-service.ts
@@ -55,6 +55,24 @@ const EVENT_RULES: Record<string, EventRule> = {
  'approval.returned': {
    severity: 'warning',
    recipients: [{ type: 'approval_requester' }]
+  },
+  'approval.reminder': {
+    severity: 'warning',
+    recipients: [{ type: 'approval_current_step_approvers', excludeActor: true }]
+  },
+  'approval.escalated': {
+    severity: 'warning',
+    recipients: [
+      { type: 'explicit_user', excludeActor: true },
+      { type: 'approval_requester' }
+    ]
+  },
+  'approval.timeout': {
+    severity: 'error',
+    recipients: [
+      { type: 'explicit_user', excludeActor: true },
+      { type: 'approval_requester' }
+    ]
  }
 };

@@ -77,7 +95,9 @@ function mapEventRecord(row: typeof appNotificationEvents.$inferSelect): Notific
  };
 }

-function mapTemplateRecord(row: typeof appNotificationTemplates.$inferSelect): NotificationTemplateRecord {
+function mapTemplateRecord(
+  row: typeof appNotificationTemplates.$inferSelect
+): NotificationTemplateRecord {
  return {
    id: row.id,
    organizationId: row.organizationId,
@@ -195,9 +215,7 @@ export async function processNotificationEvent(eventId: string) {
    const recipients = [...new Set(recipientLists.flat())];
    const existingRows = recipients.length
      ? await db
-          .select({
-            recipientUserId: appNotifications.recipientUserId
-          })
+          .select({ recipientUserId: appNotifications.recipientUserId })
          .from(appNotifications)
          .where(
            and(
@@ -207,9 +225,10 @@ export async function processNotificationEvent(eventId: string) {
          )
      : [];
    const existingRecipientIds = new Set(existingRows.map((row) => row.recipientUserId));
-    const recipientsToCreate = recipients.filter((recipientUserId) => !existingRecipientIds.has(recipientUserId));
+    const recipientsToCreate = recipients.filter((userId) => !existingRecipientIds.has(userId));

    const createdIds: string[] = [];
+
    for (const recipientUserId of recipientsToCreate) {
      const rendered = renderNotificationTemplate(template, payload);
      const notificationId = crypto.randomUUID();
@@ -250,7 +269,11 @@ export async function processNotificationEvent(eventId: string) {
        entityType: 'app_notification',
        entityId: notificationId,
        action: 'notification_created',
-        afterData: { recipientUserId, eventId: event.id, eventType: event.eventType }
+        afterData: {
+          recipientUserId,
+          eventId: event.id,
+          eventType: event.eventType
+        }
      });
    }

@@ -292,7 +315,7 @@ export async function processPendingNotificationEvents() {
    try {
      await processNotificationEvent(row.id);
    } catch {
-      // Errors are recorded on the event row for later inspection.
+      // Event failures are persisted for inspection.
    }
  }
 }
@@ -351,7 +374,7 @@ export async function publishNotificationEvent(input: PublishNotificationEventIn
  try {
    await processNotificationEvent(row.id);
  } catch {
-    // Event failures are persisted on the event row and must not block the caller.
+    // Event failures are recorded and must not block callers.
  }

  return mapEventRecord(row);
--- a/src/lib/auth/rbac.ts
+++ b/src/lib/auth/rbac.ts
@@ -96,6 +96,10 @@ export const PERMISSIONS = {
  crmApprovalWorkflowActivate: 'crm.approval.workflow.activate',
  crmApprovalWorkflowDeactivate: 'crm.approval.workflow.deactivate',
  crmApprovalWorkflowStepManage: 'crm.approval.workflow.step.manage',
+  crmApprovalAutomationRead: 'crm.approval.automation.read',
+  crmApprovalAutomationRun: 'crm.approval.automation.run',
+  crmApprovalReminderManage: 'crm.approval.reminder.manage',
+  crmApprovalEscalationManage: 'crm.approval.escalation.manage',
  crmDashboardRead: 'crm.dashboard.read',
  crmDashboardExport: 'crm.dashboard.export',
  crmReportRead: 'crm.report.read',
@@ -464,6 +468,10 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
 PERMISSIONS.crmApprovalWorkflowActivate,
 PERMISSIONS.crmApprovalWorkflowDeactivate,
 PERMISSIONS.crmApprovalWorkflowStepManage,
+PERMISSIONS.crmApprovalAutomationRead,
+PERMISSIONS.crmApprovalAutomationRun,
+PERMISSIONS.crmApprovalReminderManage,
+PERMISSIONS.crmApprovalEscalationManage,
 PERMISSIONS.crmDocumentTemplateRead,
      PERMISSIONS.crmDocumentTemplateCreate,
      PERMISSIONS.crmDocumentTemplateUpdate,
@@ -574,7 +582,11 @@ export const CRM_PERMISSION_GROUPS: PermissionGroup[] = [
      { key: PERMISSIONS.crmApprovalSubmit, label: 'Submit approvals' },
      { key: PERMISSIONS.crmApprovalApprove, label: 'Approve quotations' },
      { key: PERMISSIONS.crmApprovalReject, label: 'Reject quotations' },
-      { key: PERMISSIONS.crmApprovalReturn, label: 'Return quotations' }
+      { key: PERMISSIONS.crmApprovalReturn, label: 'Return quotations' },
+      { key: PERMISSIONS.crmApprovalAutomationRead, label: 'Read approval automation' },
+      { key: PERMISSIONS.crmApprovalAutomationRun, label: 'Run approval automation' },
+      { key: PERMISSIONS.crmApprovalReminderManage, label: 'Manage reminder policies' },
+      { key: PERMISSIONS.crmApprovalEscalationManage, label: 'Manage escalation policies' }
    ]
  },
  {