task-l.2

src/app/api/crm/settings/user-role-assignments/[id]/route.ts

@@ -23,7 +23,7 @@ type RouteProps = {
 export async function PATCH(request: NextRequest, props: RouteProps) {
   try {
     const { organization, session } = await requireOrganizationAccess({
-      permission: PERMISSIONS.crmRoleAssignmentManage
+      permission: PERMISSIONS.crmUserRoleAssignmentManage
     });
     const payload = updateAssignmentSchema.parse(await request.json());
     const { id } = await props.params;
@@ -65,7 +65,7 @@ export async function PATCH(request: NextRequest, props: RouteProps) {
 export async function DELETE(_request: NextRequest, props: RouteProps) {
   try {
     const { organization, session } = await requireOrganizationAccess({
-      permission: PERMISSIONS.crmRoleAssignmentManage
+      permission: PERMISSIONS.crmUserRoleAssignmentManage
     });
     const { id } = await props.params;
     await deleteCrmUserRoleAssignment(organization.id, session.user.id, id);

src/app/api/crm/settings/user-role-assignments/route.ts

@@ -21,7 +21,7 @@ const assignmentSchema = z.object({
 export async function GET() {
   try {
     const { organization, session } = await requireOrganizationAccess({
-      permission: PERMISSIONS.crmRoleAssignmentRead
+      permission: PERMISSIONS.crmUserRoleAssignmentRead
     });
     const data = await listResolvedCrmRoleAssignments(organization.id, session.user.id);
 
@@ -46,7 +46,7 @@ export async function GET() {
 export async function POST(request: NextRequest) {
   try {
     const { organization, session } = await requireOrganizationAccess({
-      permission: PERMISSIONS.crmRoleAssignmentManage
+      permission: PERMISSIONS.crmUserRoleAssignmentManage
     });
     const payload = assignmentSchema.parse(await request.json());
     const assignment = await createCrmUserRoleAssignment(

src/app/api/users/[id]/effective-access-preview/route.ts

@@ -0,0 +1,53 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { auditAction } from '@/features/foundation/audit-log/service';
+import { AuthError } from '@/lib/auth/session';
+import {
+  assertManageableTargetUser,
+  buildUserResponseModels,
+  requireUserManagementAccess
+} from '@/app/api/users/_lib';
+
+type Params = {
+  params: Promise<{ id: string }>;
+};
+
+export async function GET(_request: NextRequest, { params }: Params) {
+  try {
+    const { id } = await params;
+    const { session, isSuperAdmin, manageableOrganizationIds } = await requireUserManagementAccess();
+    await assertManageableTargetUser(id, manageableOrganizationIds, isSuperAdmin);
+    const [user] = await buildUserResponseModels({
+      scopedUserIds: [id],
+      ...(isSuperAdmin ? {} : { scopedOrganizationIds: manageableOrganizationIds })
+    });
+
+    if (!user) {
+      return NextResponse.json({ message: 'User not found' }, { status: 404 });
+    }
+
+    await auditAction({
+      organizationId: session.user.activeOrganizationId ?? user.organizations[0]?.id,
+      userId: session.user.id,
+      entityType: 'effective_access_preview',
+      entityId: id,
+      action: 'preview',
+      afterData: {
+        userId: user.id,
+        crmAccessSummaries: user.crmAccessSummaries
+      }
+    });
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'Effective access preview loaded successfully',
+      user
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    return NextResponse.json({ message: 'Unable to preview effective access' }, { status: 500 });
+  }
+}

src/app/api/users/[id]/route.ts

@@ -1,14 +1,16 @@
 import { hash } from 'bcryptjs';
 import { eq } from 'drizzle-orm';
 import { NextRequest, NextResponse } from 'next/server';
-import { memberships, users } from '@/db/schema';
+import { crmUserRoleAssignments, memberships, users } from '@/db/schema';
 import { db } from '@/lib/db';
 import { AuthError } from '@/lib/auth/session';
 import {
   assertManageableTargetUser,
   buildMembershipValues,
+  buildUserResponseModels,
   parseUserMutationPayload,
   requireUserManagementAccess,
+  syncCrmRoleAssignmentsForUser,
   validateManagedOrganizations
 } from '../_lib';
 
@@ -21,7 +23,12 @@ export async function PUT(request: NextRequest, { params }: Params) {
     const payload = parseUserMutationPayload(await request.json());
     const targetUser = await assertManageableTargetUser(id, manageableOrganizationIds, isSuperAdmin);
 
-    await validateManagedOrganizations(payload.memberships, manageableOrganizationIds, isSuperAdmin);
+    await validateManagedOrganizations(
+      payload.memberships,
+      payload.crmRoleAssignments,
+      manageableOrganizationIds,
+      isSuperAdmin
+    );
 
     if (!isSuperAdmin && payload.systemRole !== 'user') {
       return NextResponse.json({ message: 'Forbidden' }, { status: 403 });
@@ -66,7 +73,18 @@ export async function PUT(request: NextRequest, { params }: Params) {
     await db.update(users).set(updateValues).where(eq(users.id, id));
 
     await db.delete(memberships).where(eq(memberships.userId, id));
-    await db.insert(memberships).values(buildMembershipValues(id, payload.memberships));
+    const membershipValues = await buildMembershipValues(
+      id,
+      payload.memberships,
+      payload.crmRoleAssignments
+    );
+    await db.insert(memberships).values(membershipValues);
+    await syncCrmRoleAssignmentsForUser(
+      id,
+      session.user.id,
+      payload.memberships,
+      payload.crmRoleAssignments
+    );
 
     if (
       session.user.id === id &&
@@ -97,6 +115,35 @@ export async function PUT(request: NextRequest, { params }: Params) {
   }
 }
 
+export async function GET(_request: NextRequest, { params }: Params) {
+  try {
+    const { id } = await params;
+    const { isSuperAdmin, manageableOrganizationIds } = await requireUserManagementAccess();
+    await assertManageableTargetUser(id, manageableOrganizationIds, isSuperAdmin);
+    const [user] = await buildUserResponseModels({
+      scopedUserIds: [id],
+      ...(isSuperAdmin ? {} : { scopedOrganizationIds: manageableOrganizationIds })
+    });
+
+    if (!user) {
+      return NextResponse.json({ message: 'User not found' }, { status: 404 });
+    }
+
+    return NextResponse.json({
+      success: true,
+      time: new Date().toISOString(),
+      message: 'User loaded successfully',
+      user
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    return NextResponse.json({ message: 'Unable to load user' }, { status: 500 });
+  }
+}
+
 export async function DELETE(_request: NextRequest, { params }: Params) {
   try {
     const { id } = await params;
@@ -108,6 +155,7 @@ export async function DELETE(_request: NextRequest, { params }: Params) {
 
     await assertManageableTargetUser(id, manageableOrganizationIds, isSuperAdmin);
 
+    await db.delete(crmUserRoleAssignments).where(eq(crmUserRoleAssignments.userId, id));
     await db.delete(memberships).where(eq(memberships.userId, id));
     await db.delete(users).where(eq(users.id, id));
 

src/app/api/users/_lib.ts

@@ -1,20 +1,47 @@
-import { eq, inArray } from 'drizzle-orm';
-import { memberships, organizations, users } from '@/db/schema';
+import { and, eq, inArray, isNull } from 'drizzle-orm';
+import {
+  crmRoleProfiles,
+  crmUserRoleAssignments,
+  memberships,
+  organizations,
+  users
+} from '@/db/schema';
+import {
+  createCrmUserRoleAssignment,
+  deleteCrmUserRoleAssignment,
+  updateCrmUserRoleAssignment
+} from '@/features/foundation/crm-role-assignments/server/service';
 import {
-  type BusinessRole,
   getDefaultBusinessRole,
   getDefaultPermissions,
-  isBusinessRole,
   isMembershipRole,
+  isRoleAssignmentScopeMode,
   isSystemRole
 } from '@/lib/auth/rbac';
+import { resolveCrmMembershipAccess } from '@/lib/auth/crm-access';
 import { AuthError, requireSession } from '@/lib/auth/session';
 import { db } from '@/lib/db';
+import type {
+  User,
+  UserCrmRoleAssignment,
+  UserCrmAccessSummary
+} from '@/features/users/api/types';
 
 export type UserMembershipInput = {
   organizationId: string;
   membershipRole: 'admin' | 'user';
-  businessRole: BusinessRole;
+};
+
+export type UserCrmRoleAssignmentInput = {
+  id?: string;
+  organizationId: string;
+  roleProfileId: string;
+  branchScopeMode: 'all' | 'selected' | 'none' | 'inherit';
+  branchScopeIds: string[];
+  productTypeScopeMode: 'all' | 'selected' | 'none' | 'inherit';
+  productTypeScopeIds: string[];
+  isPrimary: boolean;
+  isActive: boolean;
 };
 
 export type UserMutationInput = {
@@ -23,6 +50,7 @@ export type UserMutationInput = {
   password?: string;
   systemRole: 'super_admin' | 'user';
   memberships: UserMembershipInput[];
+  crmRoleAssignments: UserCrmRoleAssignmentInput[];
 };
 
 export async function requireUserManagementAccess() {
@@ -64,6 +92,9 @@ export function parseUserMutationPayload(body: unknown): UserMutationInput {
 
   const payload = body as Record<string, unknown>;
   const membershipsPayload = Array.isArray(payload.memberships) ? payload.memberships : [];
+  const crmRoleAssignmentsPayload = Array.isArray(payload.crmRoleAssignments)
+    ? payload.crmRoleAssignments
+    : [];
   const name = typeof payload.name === 'string' ? payload.name.trim() : '';
   const email = typeof payload.email === 'string' ? payload.email.trim().toLowerCase() : '';
   const password = typeof payload.password === 'string' ? payload.password.trim() : undefined;
@@ -83,25 +114,65 @@ export function parseUserMutationPayload(body: unknown): UserMutationInput {
       const organizationId =
         typeof value.organizationId === 'string' ? value.organizationId.trim() : '';
       const membershipRole = typeof value.membershipRole === 'string' ? value.membershipRole : '';
-      const businessRole =
-        typeof value.businessRole === 'string'
-          ? value.businessRole
-          : getDefaultBusinessRole(
-              membershipRole === 'admin' || membershipRole === 'user' ? membershipRole : 'user'
-            );
 
-      if (!organizationId || !isMembershipRole(membershipRole) || !isBusinessRole(businessRole)) {
+      if (!organizationId || !isMembershipRole(membershipRole)) {
         return null;
       }
 
       return {
         organizationId,
-        membershipRole,
-        businessRole
+        membershipRole
       };
     })
     .filter((membership): membership is UserMembershipInput => membership !== null);
 
+  const crmRoleAssignments = crmRoleAssignmentsPayload
+    .map((assignment) => {
+      if (!assignment || typeof assignment !== 'object') {
+        return null;
+      }
+
+      const value = assignment as Record<string, unknown>;
+      const organizationId =
+        typeof value.organizationId === 'string' ? value.organizationId.trim() : '';
+      const roleProfileId =
+        typeof value.roleProfileId === 'string' ? value.roleProfileId.trim() : '';
+      const id = typeof value.id === 'string' ? value.id.trim() : undefined;
+      const branchScopeMode = typeof value.branchScopeMode === 'string' ? value.branchScopeMode : '';
+      const productTypeScopeMode =
+        typeof value.productTypeScopeMode === 'string' ? value.productTypeScopeMode : '';
+      const branchScopeIds = Array.isArray(value.branchScopeIds)
+        ? value.branchScopeIds.filter((item): item is string => typeof item === 'string')
+        : [];
+      const productTypeScopeIds = Array.isArray(value.productTypeScopeIds)
+        ? value.productTypeScopeIds.filter((item): item is string => typeof item === 'string')
+        : [];
+      const isPrimary = value.isPrimary === true;
+      const isActive = value.isActive !== false;
+
+      if (
+        !organizationId ||
+        !roleProfileId ||
+        !isRoleAssignmentScopeMode(branchScopeMode) ||
+        !isRoleAssignmentScopeMode(productTypeScopeMode)
+      ) {
+        return null;
+      }
+
+      return {
+        ...(id ? { id } : {}),
+        organizationId,
+        roleProfileId,
+        branchScopeMode,
+        branchScopeIds,
+        productTypeScopeMode,
+        productTypeScopeIds,
+        isPrimary,
+        isActive
+      } satisfies UserCrmRoleAssignmentInput;
+    })
+    .filter((assignment): assignment is UserCrmRoleAssignmentInput => assignment !== null);
+
   const uniqueMemberships = [
     ...new Map(memberships.map((membership) => [membership.organizationId, membership])).values()
   ];
@@ -115,16 +186,23 @@ export function parseUserMutationPayload(body: unknown): UserMutationInput {
     email,
     password,
     systemRole: systemRoleValue,
-    memberships: uniqueMemberships
+    memberships: uniqueMemberships,
+    crmRoleAssignments
   };
 }
 
 export async function validateManagedOrganizations(
   targetMemberships: UserMembershipInput[],
+  crmRoleAssignments: UserCrmRoleAssignmentInput[],
   manageableOrganizationIds: string[],
   isSuperAdmin: boolean
 ) {
-  const organizationIds = targetMemberships.map((membership) => membership.organizationId);
+  const organizationIds = [
+    ...new Set([
+      ...targetMemberships.map((membership) => membership.organizationId),
+      ...crmRoleAssignments.map((assignment) => assignment.organizationId)
+    ])
+  ];
 
   const organizationRows = await db
     .select({
@@ -143,6 +221,16 @@ export async function validateManagedOrganizations(
   ) {
     throw new AuthError('Forbidden', 403);
   }
+
+  const membershipOrganizationIds = new Set(
+    targetMemberships.map((membership) => membership.organizationId)
+  );
+
+  if (
+    crmRoleAssignments.some((assignment) => !membershipOrganizationIds.has(assignment.organizationId))
+  ) {
+    throw new Error('CRM role assignments must belong to a selected organization membership');
+  }
 }
 
 export async function getUserMembershipRows(userId: string) {
@@ -184,13 +272,379 @@ export async function assertManageableTargetUser(
   return user;
 }
 
-export function buildMembershipValues(userId: string, targetMemberships: UserMembershipInput[]) {
+function getLegacyBusinessRoleForMembership(input: {
+  membership: UserMembershipInput;
+  crmRoleAssignments: UserCrmRoleAssignmentInput[];
+  roleProfilesById: Map<string, { code: string }>;
+}) {
+  const orgAssignments = input.crmRoleAssignments.filter(
+    (assignment) => assignment.organizationId === input.membership.organizationId && assignment.isActive
+  );
+  const primaryAssignment =
+    orgAssignments.find((assignment) => assignment.isPrimary) ?? orgAssignments[0] ?? null;
+
+  if (primaryAssignment) {
+    return (
+      input.roleProfilesById.get(primaryAssignment.roleProfileId)?.code ??
+      getDefaultBusinessRole(input.membership.membershipRole)
+    );
+  }
+
+  return getDefaultBusinessRole(input.membership.membershipRole);
+}
+
+export async function buildMembershipValues(
+  userId: string,
+  targetMemberships: UserMembershipInput[],
+  crmRoleAssignments: UserCrmRoleAssignmentInput[]
+) {
+  const roleProfileIds = [...new Set(crmRoleAssignments.map((assignment) => assignment.roleProfileId))];
+  const roleProfiles = roleProfileIds.length
+    ? await db
+        .select({
+          id: crmRoleProfiles.id,
+          code: crmRoleProfiles.code
+        })
+        .from(crmRoleProfiles)
+        .where(and(inArray(crmRoleProfiles.id, roleProfileIds), isNull(crmRoleProfiles.deletedAt)))
+    : [];
+  const roleProfilesById = new Map(roleProfiles.map((profile) => [profile.id, profile]));
+
   return targetMemberships.map((membership) => ({
     id: crypto.randomUUID(),
     userId,
     organizationId: membership.organizationId,
     role: membership.membershipRole,
-    businessRole: membership.businessRole,
-    permissions: getDefaultPermissions(membership.membershipRole, membership.businessRole)
+    businessRole: getLegacyBusinessRoleForMembership({
+      membership,
+      crmRoleAssignments,
+      roleProfilesById
+    }),
+    permissions: getDefaultPermissions(
+      membership.membershipRole,
+      getLegacyBusinessRoleForMembership({
+        membership,
+        crmRoleAssignments,
+        roleProfilesById
+      })
+    )
   }));
 }
+
+export async function syncCrmRoleAssignmentsForUser(
+  userId: string,
+  actorUserId: string,
+  membershipsForUser: UserMembershipInput[],
+  crmRoleAssignments: UserCrmRoleAssignmentInput[]
+) {
+  const membershipOrganizationIds = membershipsForUser.map((membership) => membership.organizationId);
+  const existingAssignments = await db
+    .select()
+    .from(crmUserRoleAssignments)
+    .where(eq(crmUserRoleAssignments.userId, userId));
+  const assignmentsForManagedMemberships = existingAssignments.filter((assignment) =>
+    membershipOrganizationIds.includes(assignment.organizationId)
+  );
+  const payloadIds = new Set(crmRoleAssignments.map((assignment) => assignment.id).filter(Boolean));
+
+  for (const assignment of assignmentsForManagedMemberships) {
+    if (payloadIds.has(assignment.id)) {
+      continue;
+    }
+
+    const stillReferenced = crmRoleAssignments.some(
+      (item) =>
+        item.organizationId === assignment.organizationId &&
+        item.roleProfileId === assignment.roleProfileId &&
+        !item.id
+    );
+
+    if (!stillReferenced) {
+      await deleteCrmUserRoleAssignment(assignment.organizationId, actorUserId, assignment.id);
+    }
+  }
+
+  for (const assignment of crmRoleAssignments) {
+    if (assignment.id) {
+      await updateCrmUserRoleAssignment(assignment.organizationId, actorUserId, assignment.id, {
+        branchScopeMode: assignment.branchScopeMode,
+        branchScopeIds: assignment.branchScopeIds,
+        productTypeScopeMode: assignment.productTypeScopeMode,
+        productTypeScopeIds: assignment.productTypeScopeIds,
+        isPrimary: assignment.isPrimary,
+        isActive: assignment.isActive
+      });
+      continue;
+    }
+
+    await createCrmUserRoleAssignment(assignment.organizationId, actorUserId, {
+      userId,
+      roleProfileId: assignment.roleProfileId,
+      branchScopeMode: assignment.branchScopeMode,
+      branchScopeIds: assignment.branchScopeIds,
+      productTypeScopeMode: assignment.productTypeScopeMode,
+      productTypeScopeIds: assignment.productTypeScopeIds,
+      isPrimary: assignment.isPrimary,
+      isActive: assignment.isActive
+    });
+  }
+}
+
+function summarizeScope(mode: UserCrmAccessSummary['branchScopeMode'], ids: string[]) {
+  if (mode === 'all') {
+    return 'All';
+  }
+
+  if (mode === 'none' || ids.length === 0) {
+    return 'None';
+  }
+
+  return ids.length <= 2 ? ids.join(' + ') : `${ids.slice(0, 2).join(' + ')} +${ids.length - 2}`;
+}
+
+export async function buildUserResponseModels(params: {
+  scopedOrganizationIds?: string[];
+  scopedUserIds?: string[];
+}) {
+  const membershipRows = await db
+    .select({
+      membershipId: memberships.id,
+      userId: memberships.userId,
+      organizationId: memberships.organizationId,
+      role: memberships.role,
+      businessRole: memberships.businessRole,
+      permissions: memberships.permissions,
+      branchScopeIds: memberships.branchScopeIds,
+      productTypeScopeIds: memberships.productTypeScopeIds,
+      createdAt: memberships.createdAt,
+      updatedAt: memberships.updatedAt,
+      organizationName: organizations.name
+    })
+    .from(memberships)
+    .innerJoin(organizations, eq(organizations.id, memberships.organizationId))
+    .where(
+      and(
+        ...(params.scopedOrganizationIds?.length
+          ? [inArray(memberships.organizationId, params.scopedOrganizationIds)]
+          : []),
+        ...(params.scopedUserIds?.length ? [inArray(memberships.userId, params.scopedUserIds)] : [])
+      )
+    );
+
+  if (!membershipRows.length) {
+    return [];
+  }
+
+  const userIds = [...new Set(membershipRows.map((row) => row.userId))];
+  const organizationIds = [...new Set(membershipRows.map((row) => row.organizationId))];
+  const [userRows, assignmentRows, roleProfileRows] = await Promise.all([
+    db
+      .select({
+        id: users.id,
+        name: users.name,
+        email: users.email,
+        systemRole: users.systemRole,
+        activeOrganizationId: users.activeOrganizationId
+      })
+      .from(users)
+      .where(inArray(users.id, userIds)),
+    db
+      .select()
+      .from(crmUserRoleAssignments)
+      .where(
+        and(
+          inArray(crmUserRoleAssignments.userId, userIds),
+          inArray(crmUserRoleAssignments.organizationId, organizationIds),
+          isNull(crmUserRoleAssignments.deletedAt)
+        )
+      ),
+    db
+      .select({
+        id: crmRoleProfiles.id,
+        code: crmRoleProfiles.code,
+        name: crmRoleProfiles.name
+      })
+      .from(crmRoleProfiles)
+      .where(
+        and(
+          inArray(crmRoleProfiles.organizationId, organizationIds),
+          isNull(crmRoleProfiles.deletedAt)
+        )
+      )
+  ]);
+  const userMap = new Map(userRows.map((row) => [row.id, row]));
+  const roleProfileMap = new Map(roleProfileRows.map((row) => [row.id, row]));
+  const assignmentsByUserOrg = new Map<string, UserCrmRoleAssignment[]>();
+
+  for (const assignment of assignmentRows) {
+    const roleProfile = roleProfileMap.get(assignment.roleProfileId);
+    if (!roleProfile) {
+      continue;
+    }
+
+    const key = `${assignment.userId}:${assignment.organizationId}`;
+    const current = assignmentsByUserOrg.get(key) ?? [];
+    current.push({
+      id: assignment.id,
+      organizationId: assignment.organizationId,
+      roleProfileId: assignment.roleProfileId,
+      roleProfileCode: roleProfile.code,
+      roleProfileName: roleProfile.name,
+      branchScopeMode: isRoleAssignmentScopeMode(assignment.branchScopeMode)
+        ? assignment.branchScopeMode
+        : 'inherit',
+      branchScopeIds: assignment.branchScopeIds ?? [],
+      productTypeScopeMode: isRoleAssignmentScopeMode(assignment.productTypeScopeMode)
+        ? assignment.productTypeScopeMode
+        : 'inherit',
+      productTypeScopeIds: assignment.productTypeScopeIds ?? [],
+      isPrimary: assignment.isPrimary,
+      isActive: assignment.isActive
+    });
+    assignmentsByUserOrg.set(key, current);
+  }
+
+  const usersMap = new Map<string, User>();
+
+  for (const membershipRow of membershipRows) {
+    const dbUser = userMap.get(membershipRow.userId);
+
+    if (!dbUser) {
+      continue;
+    }
+
+    const resolvedAccess = await resolveCrmMembershipAccess({
+      systemRole: dbUser.systemRole === 'super_admin' ? 'super_admin' : 'user',
+      organizationId: membershipRow.organizationId,
+      membership: {
+        id: membershipRow.membershipId,
+        userId: membershipRow.userId,
+        organizationId: membershipRow.organizationId,
+        role: membershipRow.role,
+        businessRole: membershipRow.businessRole,
+        permissions: membershipRow.permissions,
+        branchScopeIds: membershipRow.branchScopeIds,
+        productTypeScopeIds: membershipRow.productTypeScopeIds,
+        createdAt: membershipRow.createdAt,
+        updatedAt: membershipRow.updatedAt
+      }
+    });
+    const userKey = membershipRow.userId;
+    const existing = usersMap.get(userKey);
+    const assignments =
+      assignmentsByUserOrg.get(`${membershipRow.userId}:${membershipRow.organizationId}`) ?? [];
+    const accessSummary: UserCrmAccessSummary = {
+      organizationId: membershipRow.organizationId,
+      organizationName: membershipRow.organizationName,
+      primaryCrmRole: resolvedAccess.businessRole,
+      primaryCrmRoleLabel:
+        assignments.find((assignment) => assignment.isPrimary)?.roleProfileName ??
+        assignments[0]?.roleProfileName ??
+        resolvedAccess.roleProfileName,
+      roleCount: assignments.filter((assignment) => assignment.isActive).length,
+      permissions: resolvedAccess.permissions,
+      ownershipScope: resolvedAccess.ownershipScope,
+      branchScopeMode: resolvedAccess.branchScopeMode,
+      branchScopeIds: resolvedAccess.branchScopeIds,
+      productScopeMode: resolvedAccess.productScopeMode,
+      productTypeScopeIds: resolvedAccess.productTypeScopeIds,
+      approvalAuthority: resolvedAccess.approvalAuthority,
+      usedLegacyFallback: assignments.length === 0
+    };
+
+    if (existing) {
+      existing.crmRoleAssignments ??= [];
+      existing.crmAccessSummaries ??= [];
+      existing.organizations.push({
+        id: membershipRow.organizationId,
+        name: membershipRow.organizationName,
+        role: membershipRow.role === 'admin' ? 'admin' : 'user'
+      });
+      existing.memberships.push({
+        organizationId: membershipRow.organizationId,
+        organizationName: membershipRow.organizationName,
+        membershipRole: membershipRow.role === 'admin' ? 'admin' : 'user',
+        businessRole: membershipRow.businessRole,
+        isLegacyBusinessRoleDeprecated: assignments.length > 0
+      });
+      existing.crmRoleAssignments.push(...assignments);
+      existing.crmAccessSummaries.push(accessSummary);
+      continue;
+    }
+
+    usersMap.set(userKey, {
+      id: dbUser.id,
+      name: dbUser.name,
+      email: dbUser.email,
+      systemRole: dbUser.systemRole === 'super_admin' ? 'super_admin' : 'user',
+      activeMembershipRole:
+        dbUser.activeOrganizationId === membershipRow.organizationId && membershipRow.role === 'admin'
+          ? 'admin'
+          : dbUser.activeOrganizationId === membershipRow.organizationId
+            ? 'user'
+            : null,
+      activeOrganizationId: dbUser.activeOrganizationId,
+      organizations: [
+        {
+          id: membershipRow.organizationId,
+          name: membershipRow.organizationName,
+          role: membershipRow.role === 'admin' ? 'admin' : 'user'
+        }
+      ],
+      memberships: [
+        {
+          organizationId: membershipRow.organizationId,
+          organizationName: membershipRow.organizationName,
+          membershipRole: membershipRow.role === 'admin' ? 'admin' : 'user',
+          businessRole: membershipRow.businessRole,
+          isLegacyBusinessRoleDeprecated: assignments.length > 0
+        }
+      ],
+      crmRoleAssignments: [...assignments],
+      crmAccessSummaries: [accessSummary],
+      primaryCrmRole: null,
+      crmRoleCount: 0,
+      branchScopeSummary: 'None',
+      productScopeSummary: 'None',
+      hasLegacyBusinessRoleFallback: assignments.length === 0
+    });
+  }
+
+  return [...usersMap.values()].map((user) => {
+    const crmAccessSummaries = user.crmAccessSummaries ?? [];
+    const crmRoleAssignments = user.crmRoleAssignments ?? [];
+    const primaryAccess =
+      crmAccessSummaries.find(
+        (summary) => summary.organizationId === user.activeOrganizationId
+      ) ?? crmAccessSummaries[0];
+
+    return {
+      ...user,
+      organizations: user.organizations.toSorted((a, b) => a.name.localeCompare(b.name)),
+      memberships: user.memberships.toSorted((a, b) =>
+        a.organizationName.localeCompare(b.organizationName)
+      ),
+      crmRoleAssignments: crmRoleAssignments.toSorted((a, b) => {
+        if (a.isPrimary !== b.isPrimary) {
+          return a.isPrimary ? -1 : 1;
+        }
+
+        return a.roleProfileName.localeCompare(b.roleProfileName);
+      }),
+      crmAccessSummaries: crmAccessSummaries.toSorted((a, b) =>
+        a.organizationName.localeCompare(b.organizationName)
+      ),
+      primaryCrmRole: primaryAccess?.primaryCrmRoleLabel ?? primaryAccess?.primaryCrmRole ?? null,
+      crmRoleCount: crmRoleAssignments.filter((assignment) => assignment.isActive).length,
+      branchScopeSummary: primaryAccess
+        ? summarizeScope(primaryAccess.branchScopeMode, primaryAccess.branchScopeIds)
+        : 'None',
+      productScopeSummary: primaryAccess
+        ? summarizeScope(primaryAccess.productScopeMode, primaryAccess.productTypeScopeIds)
+        : 'None',
+      hasLegacyBusinessRoleFallback: crmAccessSummaries.some(
+        (summary) => summary.usedLegacyFallback
+      )
+    } satisfies User;
+  });
+}

src/app/api/users/crm-role-assignment-reference/route.ts

@@ -0,0 +1,105 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { and, asc, eq, inArray, isNull } from 'drizzle-orm';
+import { crmRoleProfiles, memberships, msOptions } from '@/db/schema';
+import { db } from '@/lib/db';
+import { AuthError } from '@/lib/auth/session';
+import { requireUserManagementAccess } from '../_lib';
+
+export async function GET(request: NextRequest) {
+  try {
+    const { isSuperAdmin, manageableOrganizationIds } = await requireUserManagementAccess();
+    const requestedOrganizationIds = request.nextUrl.searchParams
+      .get('organizationIds')
+      ?.split(',')
+      .map((value) => value.trim())
+      .filter(Boolean) ?? [];
+    const organizationIds = requestedOrganizationIds.length
+      ? requestedOrganizationIds
+      : manageableOrganizationIds;
+
+    if (
+      !isSuperAdmin &&
+      organizationIds.some((organizationId) => !manageableOrganizationIds.includes(organizationId))
+    ) {
+      return NextResponse.json({ message: 'Forbidden' }, { status: 403 });
+    }
+
+    const [roleProfiles, branches, productTypes] = await Promise.all([
+      db
+        .select({
+          organizationId: crmRoleProfiles.organizationId,
+          id: crmRoleProfiles.id,
+          code: crmRoleProfiles.code,
+          name: crmRoleProfiles.name
+        })
+        .from(crmRoleProfiles)
+        .where(
+          and(
+            inArray(crmRoleProfiles.organizationId, organizationIds),
+            eq(crmRoleProfiles.isActive, true),
+            isNull(crmRoleProfiles.deletedAt)
+          )
+        )
+        .orderBy(asc(crmRoleProfiles.name)),
+      db
+        .select({
+          organizationId: msOptions.organizationId,
+          id: msOptions.id,
+          code: msOptions.code,
+          label: msOptions.label
+        })
+        .from(msOptions)
+        .where(
+          and(
+            inArray(msOptions.organizationId, organizationIds),
+            eq(msOptions.category, 'crm_branch'),
+            eq(msOptions.isActive, true),
+            isNull(msOptions.deletedAt)
+          )
+        )
+        .orderBy(asc(msOptions.label)),
+      db
+        .select({
+          organizationId: msOptions.organizationId,
+          id: msOptions.id,
+          code: msOptions.code,
+          label: msOptions.label
+        })
+        .from(msOptions)
+        .where(
+          and(
+            inArray(msOptions.organizationId, organizationIds),
+            eq(msOptions.category, 'crm_product_type'),
+            eq(msOptions.isActive, true),
+            isNull(msOptions.deletedAt)
+          )
+        )
+        .orderBy(asc(msOptions.label))
+    ]);
+
+    const membershipsByOrganization = await db
+      .select({
+        organizationId: memberships.organizationId,
+        userId: memberships.userId
+      })
+      .from(memberships)
+      .where(inArray(memberships.organizationId, organizationIds));
+
+    return NextResponse.json({
+      success: true,
+      roleProfiles,
+      branches,
+      productTypes,
+      organizationUserIds: membershipsByOrganization
+    });
+  } catch (error) {
+    if (error instanceof AuthError) {
+      return NextResponse.json({ message: error.message }, { status: error.status });
+    }
+
+    return NextResponse.json(
+      { message: 'Unable to load CRM role assignment reference data' },
+      { status: 500 }
+    );
+  }
+}

src/app/api/users/route.ts

@@ -3,100 +3,17 @@ import { asc, eq } from 'drizzle-orm';
 import { NextRequest, NextResponse } from 'next/server';
 import { memberships, organizations, users } from '@/db/schema';
 import { db } from '@/lib/db';
-import { isBusinessRole } from '@/lib/auth/rbac';
 import { AuthError } from '@/lib/auth/session';
 import {
   buildMembershipValues,
+  buildUserResponseModels,
   parseUserMutationPayload,
   requireUserManagementAccess,
+  syncCrmRoleAssignmentsForUser,
   validateManagedOrganizations
 } from './_lib';
 
-type UserRow = {
-  userId: string;
-  name: string;
-  email: string;
-  systemRole: string;
-  activeOrganizationId: string | null;
-  organizationId: string;
-  organizationName: string;
-  membershipRole: string;
-  businessRole: string;
-};
-
-function formatUsers(rows: UserRow[]) {
-  const usersMap = new Map<
-    string,
-    {
-      id: string;
-      name: string;
-      email: string;
-      systemRole: 'super_admin' | 'user';
-      activeMembershipRole: 'admin' | 'user' | null;
-      activeOrganizationId: string | null;
-      organizations: Array<{ id: string; name: string; role: 'admin' | 'user' }>;
-      memberships: Array<{
-        organizationId: string;
-        organizationName: string;
-        membershipRole: 'admin' | 'user';
-        businessRole: string;
-      }>;
-    }
-  >();
-
-  for (const row of rows) {
-    const existing = usersMap.get(row.userId);
-    const organization = {
-      id: row.organizationId,
-      name: row.organizationName,
-      role: row.membershipRole === 'admin' ? 'admin' : 'user'
-    } as const;
-    const membership = {
-      organizationId: row.organizationId,
-      organizationName: row.organizationName,
-      membershipRole: organization.role,
-      businessRole: isBusinessRole(row.businessRole) ? row.businessRole : 'sales_support'
-    } as const;
-
-    if (existing) {
-      if (!existing.organizations.some((item) => item.id === organization.id)) {
-        existing.organizations.push(organization);
-      }
-
-      if (!existing.memberships.some((item) => item.organizationId === membership.organizationId)) {
-        existing.memberships.push(membership);
-      }
-
-      if (row.organizationId === existing.activeOrganizationId) {
-        existing.activeMembershipRole = organization.role;
-      }
-
-      continue;
-    }
-
-    usersMap.set(row.userId, {
-      id: row.userId,
-      name: row.name,
-      email: row.email,
-      systemRole: row.systemRole === 'super_admin' ? 'super_admin' : 'user',
-      activeMembershipRole:
-        row.organizationId === row.activeOrganizationId ? organization.role : null,
-      activeOrganizationId: row.activeOrganizationId,
-      organizations: [organization],
-      memberships: [membership]
-    });
-  }
-
-  return [...usersMap.values()].map((user) => ({
-    ...user,
-    organizations: user.organizations.toSorted((a, b) => a.name.localeCompare(b.name)),
-    memberships: user.memberships.toSorted((a, b) =>
-      a.organizationName.localeCompare(b.organizationName)
-    )
-  }));
-}
-
-function applyRoleFilter(usersList: ReturnType<typeof formatUsers>, roles?: string) {
+function applyRoleFilter(usersList: Awaited<ReturnType<typeof buildUserResponseModels>>, roles?: string) {
   if (!roles) {
     return usersList;
   }
@@ -113,7 +30,7 @@ function applyRoleFilter(usersList: ReturnType<typeof formatUsers>, roles?: stri
   );
 }
 
-function sortUsers(usersList: ReturnType<typeof formatUsers>, sort?: string) {
+function sortUsers(usersList: Awaited<ReturnType<typeof buildUserResponseModels>>, sort?: string) {
   const defaultSort = usersList.toSorted((a, b) => a.name.localeCompare(b.name));
 
   if (!sort) {
@@ -132,12 +49,28 @@ function sortUsers(usersList: ReturnType<typeof formatUsers>, sort?: string) {
       const left =
         primarySort.id === 'role'
           ? `${a.systemRole}:${a.activeMembershipRole ?? ''}`
+          : primarySort.id === 'primaryCrmRole'
+            ? a.primaryCrmRole ?? ''
+            : primarySort.id === 'crmRoleCount'
+              ? a.crmRoleCount
+              : primarySort.id === 'branchScopeSummary'
+                ? a.branchScopeSummary
+                : primarySort.id === 'productScopeSummary'
+                  ? a.productScopeSummary
           : primarySort.id === 'organizations'
             ? a.memberships.map((membership) => membership.organizationName).join(', ')
             : (a[primarySort.id as 'name' | 'email'] ?? a.name);
       const right =
         primarySort.id === 'role'
           ? `${b.systemRole}:${b.activeMembershipRole ?? ''}`
+          : primarySort.id === 'primaryCrmRole'
+            ? b.primaryCrmRole ?? ''
+            : primarySort.id === 'crmRoleCount'
+              ? b.crmRoleCount
+              : primarySort.id === 'branchScopeSummary'
+                ? b.branchScopeSummary
+                : primarySort.id === 'productScopeSummary'
+                  ? b.productScopeSummary
           : primarySort.id === 'organizations'
             ? b.memberships.map((membership) => membership.organizationName).join(', ')
             : (b[primarySort.id as 'name' | 'email'] ?? b.name);
@@ -161,36 +94,18 @@ export async function GET(request: NextRequest) {
     const search = searchParams.get('search') ?? undefined;
     const sort = searchParams.get('sort') ?? undefined;
 
-    const rows = await db
-      .select({
-        userId: users.id,
-        name: users.name,
-        email: users.email,
-        systemRole: users.systemRole,
-        activeOrganizationId: users.activeOrganizationId,
-        organizationId: memberships.organizationId,
-        organizationName: organizations.name,
-        membershipRole: memberships.role,
-        businessRole: memberships.businessRole
-      })
-      .from(users)
-      .innerJoin(memberships, eq(memberships.userId, users.id))
-      .innerJoin(organizations, eq(organizations.id, memberships.organizationId))
-      .orderBy(asc(users.name));
-
-    const scopedRows = isSuperAdmin
-      ? rows
-      : rows.filter((row) => manageableOrganizationIds.includes(row.organizationId));
+    const usersList = await buildUserResponseModels({
+      ...(isSuperAdmin ? {} : { scopedOrganizationIds: manageableOrganizationIds })
+    });
     const searchTerm = search?.trim().toLowerCase();
-    const searchedRows = searchTerm
-      ? scopedRows.filter(
+    const searchedUsers = searchTerm
+      ? usersList.filter(
           (row) =>
             row.name.toLowerCase().includes(searchTerm) ||
             row.email.toLowerCase().includes(searchTerm)
         )
-      : scopedRows;
-    const formattedUsers = formatUsers(searchedRows);
-    const filteredUsers = applyRoleFilter(formattedUsers, roles);
+      : usersList;
+    const filteredUsers = applyRoleFilter(searchedUsers, roles);
     const sortedUsers = sortUsers(filteredUsers, sort);
     const offset = (page - 1) * limit;
     const pagedUsers = sortedUsers.slice(offset, offset + limit);
@@ -215,7 +130,7 @@ export async function GET(request: NextRequest) {
 
 export async function POST(request: NextRequest) {
   try {
-    const { isSuperAdmin, manageableOrganizationIds } = await requireUserManagementAccess();
+    const { session, isSuperAdmin, manageableOrganizationIds } = await requireUserManagementAccess();
     const payload = parseUserMutationPayload(await request.json());
 
     if (!payload.password || payload.password.length < 8) {
@@ -234,6 +149,7 @@ export async function POST(request: NextRequest) {
 
     await validateManagedOrganizations(
       payload.memberships,
+      payload.crmRoleAssignments,
       manageableOrganizationIds,
       isSuperAdmin
     );
@@ -261,7 +177,19 @@ export async function POST(request: NextRequest) {
       activeOrganizationId: payload.memberships[0]?.organizationId ?? null
     });
 
-    await db.insert(memberships).values(buildMembershipValues(userId, payload.memberships));
+    const membershipValues = await buildMembershipValues(
+      userId,
+      payload.memberships,
+      payload.crmRoleAssignments
+    );
+
+    await db.insert(memberships).values(membershipValues);
+    await syncCrmRoleAssignmentsForUser(
+      userId,
+      session.user.id,
+      payload.memberships,
+      payload.crmRoleAssignments
+    );
 
     return NextResponse.json(
       {

src/app/dashboard/crm/settings/user-role-assignments/page.tsx

@@ -11,7 +11,7 @@ export default async function CrmUserRoleAssignmentsRoute() {
   const canRead =
     session?.user?.systemRole === 'super_admin' ||
     (!!session?.user?.activeOrganizationId &&
-      session.user.activePermissions.includes(PERMISSIONS.crmRoleAssignmentRead));
+      session.user.activePermissions.includes(PERMISSIONS.crmUserRoleAssignmentRead));
   const queryClient = getQueryClient();
 
   if (canRead) {

src/config/nav-config.ts

@@ -136,7 +136,7 @@ export const navGroups: NavGroup[] = [
         url: "/dashboard/crm/settings/master-options",
         icon: "settings",
         isActive: false,
-        access: { requireOrg: true, permission: "crm.role.assignment.read" },
+        access: { requireOrg: true, permission: "crm.user_role_assignment.read" },
         items: [
           {
             title: "Roles & Permissions",
@@ -148,7 +148,7 @@ export const navGroups: NavGroup[] = [
             url: "/dashboard/crm/settings/user-role-assignments",
             access: {
               requireOrg: true,
-              permission: "crm.role.assignment.read",
+              permission: "crm.user_role_assignment.read",
             },
           },
           {

src/features/users/api/types.ts

@@ -1,4 +1,10 @@
-import type { BusinessRole } from '@/lib/auth/rbac';
+import type {
+  CrmApprovalAuthority,
+  CrmEffectiveScopeMode,
+  CrmOwnershipScope,
+  CrmRoleAssignmentScopeMode,
+  Permission
+} from '@/lib/auth/rbac';
 
 export interface UserOrganization {
   id: string;
@@ -10,7 +16,38 @@ export interface UserMembership {
   organizationId: string;
   organizationName: string;
   membershipRole: 'admin' | 'user';
-  businessRole: BusinessRole;
+  businessRole: string;
+  isLegacyBusinessRoleDeprecated?: boolean;
+}
+
+export interface UserCrmRoleAssignment {
+  id: string;
+  organizationId: string;
+  roleProfileId: string;
+  roleProfileCode: string;
+  roleProfileName: string;
+  branchScopeMode: CrmRoleAssignmentScopeMode;
+  branchScopeIds: string[];
+  productTypeScopeMode: CrmRoleAssignmentScopeMode;
+  productTypeScopeIds: string[];
+  isPrimary: boolean;
+  isActive: boolean;
+}
+
+export interface UserCrmAccessSummary {
+  organizationId: string;
+  organizationName: string;
+  primaryCrmRole: string | null;
+  primaryCrmRoleLabel: string | null;
+  roleCount: number;
+  permissions: Permission[];
+  ownershipScope: CrmOwnershipScope;
+  branchScopeMode: CrmEffectiveScopeMode;
+  branchScopeIds: string[];
+  productScopeMode: CrmEffectiveScopeMode;
+  productTypeScopeIds: string[];
+  approvalAuthority: CrmApprovalAuthority;
+  usedLegacyFallback: boolean;
 }
 
 export interface User {
@@ -22,6 +59,13 @@ export interface User {
   activeOrganizationId: string | null;
   organizations: UserOrganization[];
   memberships: UserMembership[];
+  crmRoleAssignments?: UserCrmRoleAssignment[];
+  crmAccessSummaries?: UserCrmAccessSummary[];
+  primaryCrmRole?: string | null;
+  crmRoleCount?: number;
+  branchScopeSummary?: string;
+  productScopeSummary?: string;
+  hasLegacyBusinessRoleFallback?: boolean;
 }
 
 export type UserFilters = {
@@ -50,6 +94,16 @@ export type UserMutationPayload = {
   memberships: Array<{
     organizationId: string;
     membershipRole: 'admin' | 'user';
-    businessRole: BusinessRole;
+  }>;
+  crmRoleAssignments: Array<{
+    id?: string;
+    organizationId: string;
+    roleProfileId: string;
+    branchScopeMode: CrmRoleAssignmentScopeMode;
+    branchScopeIds: string[];
+    productTypeScopeMode: CrmRoleAssignmentScopeMode;
+    productTypeScopeIds: string[];
+    isPrimary: boolean;
+    isActive: boolean;
   }>;
 };

src/features/users/components/user-form-sheet.tsx

@@ -25,7 +25,10 @@ import { createUserMutation, updateUserMutation } from '../api/mutations';
 import type { User } from '../api/types';
 import { toast } from 'sonner';
 import { type UserFormValues, userSchema } from '../schemas/user';
-import type { BusinessRole } from '@/lib/auth/rbac';
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card';
+import { Badge } from '@/components/ui/badge';
+import { Input } from '@/components/ui/input';
+import { Label } from '@/components/ui/label';
 
 interface UserFormSheetProps {
   user?: User;
@@ -37,29 +40,50 @@ type OrganizationOption = {
   id: string;
   name: string;
   role: string;
-  businessRole?: string;
   canManageUsers: boolean;
 };
 
+type AssignmentReferenceResponse = {
+  success?: boolean;
+  roleProfiles?: Array<{ organizationId: string; id: string; code: string; name: string }>;
+  branches?: Array<{ organizationId: string; id: string; code: string; label: string }>;
+  productTypes?: Array<{ organizationId: string; id: string; code: string; label: string }>;
+};
+
 const membershipRoleOptions = [
   { value: 'admin', label: 'Organization Admin' },
   { value: 'user', label: 'User' }
 ] as const;
 
-const businessRoleOptions = [
-  { value: 'marketing', label: 'Marketing' },
-  { value: 'sales_manager', label: 'Sales Manager' },
-  { value: 'sales', label: 'Sales' },
-  { value: 'sales_support', label: 'Sales Support' },
-  { value: 'department_manager', label: 'Department Manager' },
-  { value: 'top_manager', label: 'Top Manager' },
-  { value: 'crm_admin', label: 'CRM Admin' }
+const scopeModeOptions = [
+  { value: 'inherit', label: 'Inherit' },
+  { value: 'all', label: 'All' },
+  { value: 'selected', label: 'Selected' },
+  { value: 'none', label: 'None' }
 ] as const;
 
+function scopeSummary(mode: string, ids: string[]) {
+  if (mode === 'all') return 'All';
+  if (mode === 'inherit') return 'Inherit';
+  if (mode === 'none' || ids.length === 0) return 'None';
+  return ids.join(', ');
+}
+
 export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps) {
   const isEdit = !!user;
   const [organizations, setOrganizations] = useState<OrganizationOption[]>([]);
+  const [selectedOrganizationIds, setSelectedOrganizationIds] = useState<string[]>(
+    user?.memberships.map((membership) => membership.organizationId) ?? []
+  );
+  const [assignmentReference, setAssignmentReference] = useState<AssignmentReferenceResponse>({
+    roleProfiles: [],
+    branches: [],
+    productTypes: []
+  });
   const [isLoadingOrganizations, setIsLoadingOrganizations] = useState(false);
+  const [isLoadingAssignments, setIsLoadingAssignments] = useState(false);
+  const [previewUser, setPreviewUser] = useState<User | null>(null);
+  const [isLoadingPreview, setIsLoadingPreview] = useState(false);
 
   const createMutation = useMutation({
     ...createUserMutation,
@@ -67,6 +91,7 @@ export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps)
       toast.success('User created successfully');
       onOpenChange(false);
       form.reset();
+      setPreviewUser(null);
     },
     onError: (error) =>
       toast.error(error instanceof Error ? error.message : 'Failed to create user')
@@ -86,19 +111,35 @@ export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps)
     () =>
       user?.memberships.map((membership) => ({
         organizationId: membership.organizationId,
-        membershipRole: membership.membershipRole,
-        businessRole: membership.businessRole
+        membershipRole: membership.membershipRole
       })) ?? [],
     [user?.memberships]
   );
 
+  const initialAssignments = useMemo(
+    () =>
+      (user?.crmRoleAssignments ?? []).map((assignment) => ({
+        id: assignment.id,
+        organizationId: assignment.organizationId,
+        roleProfileId: assignment.roleProfileId,
+        branchScopeMode: assignment.branchScopeMode,
+        branchScopeIds: assignment.branchScopeIds,
+        productTypeScopeMode: assignment.productTypeScopeMode,
+        productTypeScopeIds: assignment.productTypeScopeIds,
+        isPrimary: assignment.isPrimary,
+        isActive: assignment.isActive
+      })),
+    [user?.crmRoleAssignments]
+  );
+
   const form = useAppForm({
     defaultValues: {
       name: user?.name ?? '',
       email: user?.email ?? '',
       password: '',
       systemRole: user?.systemRole ?? 'user',
-      memberships: initialMemberships
+      memberships: initialMemberships,
+      crmRoleAssignments: initialAssignments
     } as UserFormValues,
     validators: {
       onSubmit: userSchema
@@ -122,6 +163,32 @@ export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps)
 
   const { FormTextField } = useFormFields<UserFormValues>();
 
+  useEffect(() => {
+    if (!open) {
+      setPreviewUser(null);
+      return;
+    }
+
+    setSelectedOrganizationIds(initialMemberships.map((membership) => membership.organizationId));
+    setPreviewUser(null);
+    form.reset({
+      name: user?.name ?? '',
+      email: user?.email ?? '',
+      password: '',
+      systemRole: user?.systemRole ?? 'user',
+      memberships: initialMemberships,
+      crmRoleAssignments: initialAssignments
+    });
+  }, [
+    form,
+    initialAssignments,
+    initialMemberships,
+    open,
+    user?.email,
+    user?.name,
+    user?.systemRole
+  ]);
+
   useEffect(() => {
     if (!open) {
       return;
@@ -164,187 +231,652 @@ export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps)
     };
   }, [open]);
 
+  useEffect(() => {
+    if (!open || selectedOrganizationIds.length === 0) {
+      setAssignmentReference({ roleProfiles: [], branches: [], productTypes: [] });
+      return;
+    }
+
+    let cancelled = false;
+
+    async function loadAssignmentReference() {
+      setIsLoadingAssignments(true);
+
+      try {
+        const response = await fetch(
+          `/api/users/crm-role-assignment-reference?organizationIds=${selectedOrganizationIds.join(',')}`
+        );
+        const data = (await response.json()) as AssignmentReferenceResponse & { message?: string };
+
+        if (!response.ok) {
+          throw new Error(data.message ?? 'Unable to load CRM role assignment reference data');
+        }
+
+        if (!cancelled) {
+          setAssignmentReference(data);
+        }
+      } catch (error) {
+        if (!cancelled) {
+          toast.error(
+            error instanceof Error
+              ? error.message
+              : 'Unable to load CRM role assignment reference data'
+          );
+        }
+      } finally {
+        if (!cancelled) {
+          setIsLoadingAssignments(false);
+        }
+      }
+    }
+
+    void loadAssignmentReference();
+
+    return () => {
+      cancelled = true;
+    };
+  }, [open, selectedOrganizationIds]);
+
+  const roleProfilesByOrganization = useMemo(() => {
+    const map = new Map<string, Array<{ id: string; code: string; name: string }>>();
+
+    for (const roleProfile of assignmentReference.roleProfiles ?? []) {
+      const current = map.get(roleProfile.organizationId) ?? [];
+      current.push({ id: roleProfile.id, code: roleProfile.code, name: roleProfile.name });
+      map.set(roleProfile.organizationId, current);
+    }
+
+    return map;
+  }, [assignmentReference.roleProfiles]);
+
+  const branchesByOrganization = useMemo(() => {
+    const map = new Map<string, Array<{ id: string; code: string; label: string }>>();
+
+    for (const branch of assignmentReference.branches ?? []) {
+      const current = map.get(branch.organizationId) ?? [];
+      current.push({ id: branch.id, code: branch.code, label: branch.label });
+      map.set(branch.organizationId, current);
+    }
+
+    return map;
+  }, [assignmentReference.branches]);
+
+  const productTypesByOrganization = useMemo(() => {
+    const map = new Map<string, Array<{ id: string; code: string; label: string }>>();
+
+    for (const productType of assignmentReference.productTypes ?? []) {
+      const current = map.get(productType.organizationId) ?? [];
+      current.push({ id: productType.id, code: productType.code, label: productType.label });
+      map.set(productType.organizationId, current);
+    }
+
+    return map;
+  }, [assignmentReference.productTypes]);
+
+  async function handlePreviewEffectiveAccess() {
+    if (!user) {
+      return;
+    }
+
+    setIsLoadingPreview(true);
+
+    try {
+      const response = await fetch(`/api/users/${user.id}/effective-access-preview`);
+      const data = (await response.json()) as { user?: User; message?: string };
+
+      if (!response.ok || !data.user) {
+        throw new Error(data.message ?? 'Unable to preview effective access');
+      }
+
+      setPreviewUser(data.user);
+    } catch (error) {
+      toast.error(error instanceof Error ? error.message : 'Unable to preview effective access');
+    } finally {
+      setIsLoadingPreview(false);
+    }
+  }
+
+  const effectivePreviewSource = previewUser ?? user ?? null;
   const isPending = createMutation.isPending || updateMutation.isPending;
 
   return (
     <Sheet open={open} onOpenChange={onOpenChange}>
-      <SheetContent className='flex flex-col sm:max-w-2xl'>
+      <SheetContent className='flex flex-col sm:max-w-5xl'>
         <SheetHeader>
           <SheetTitle>{isEdit ? 'Edit User' : 'New User'}</SheetTitle>
           <SheetDescription>
             {isEdit
-              ? 'Update the user details and workspace memberships below.'
-              : 'Create a user account and assign workspace-specific roles.'}
+              ? 'Update membership, CRM role assignments, and effective access behavior.'
+              : 'Create a user with organization memberships and optional CRM role assignments.'}
           </SheetDescription>
         </SheetHeader>
 
-        <div className='flex-1 overflow-auto'>
+        <div className='flex-1 overflow-auto pr-1'>
           <form.AppForm>
-            <form.Form id='user-form-sheet' className='space-y-4'>
-              <FormTextField name='name' label='Full Name' required placeholder='Jane Doe' />
+            <form.Form id='user-form-sheet' className='space-y-6'>
+              <Card>
+                <CardHeader>
+                  <CardTitle>Account</CardTitle>
+                </CardHeader>
+                <CardContent className='space-y-4'>
+                  <div className='grid gap-4 md:grid-cols-2'>
+                    <FormTextField name='name' label='Full Name' required placeholder='Jane Doe' />
+                    <FormTextField
+                      name='email'
+                      label='Email'
+                      required
+                      type='email'
+                      placeholder='jane@example.com'
+                    />
+                  </div>
 
-              <FormTextField
-                name='email'
-                label='Email'
-                required
-                type='email'
-                placeholder='jane@example.com'
-              />
-
-              <FormTextField
-                name='password'
-                label={isEdit ? 'Password (optional)' : 'Password'}
-                required={!isEdit}
-                type='password'
-                placeholder={
-                  isEdit ? 'Leave blank to keep current password' : 'Minimum 8 characters'
-                }
-              />
-
-              {isEdit && user?.systemRole === 'super_admin' && (
-                <div className='rounded-lg border border-dashed p-3 text-sm'>
-                  <span className='font-medium'>System Role:</span> Super Admin
-                </div>
-              )}
-
-              {!isEdit && (
-                <div className='text-muted-foreground rounded-lg border border-dashed p-3 text-sm'>
-                  New users are created with system role <strong>user</strong>. Creating new
-                  <strong> super_admin</strong> users is intentionally not exposed in this form.
-                </div>
-              )}
+                  <div className='grid gap-4 md:grid-cols-2'>
+                    <FormTextField
+                      name='password'
+                      label={isEdit ? 'Password (optional)' : 'Password'}
+                      required={!isEdit}
+                      type='password'
+                      placeholder={
+                        isEdit ? 'Leave blank to keep current password' : 'Minimum 8 characters'
+                      }
+                    />
+                    <div className='rounded-lg border border-dashed p-3 text-sm'>
+                      <span className='font-medium'>System Role:</span>{' '}
+                      {isEdit && user?.systemRole === 'super_admin' ? 'Super Admin' : 'User'}
+                    </div>
+                  </div>
+                </CardContent>
+              </Card>
 
               <form.AppField
                 name='memberships'
                 children={(field) => (
-                  <field.FieldSet>
-                    <field.Field>
-                      <div className='text-sm font-medium'>Workspace Memberships *</div>
-                      <div className='text-muted-foreground text-xs'>
-                        One user can have different roles in different workspaces.
-                      </div>
-                      <div className='space-y-2 rounded-lg border p-3'>
-                        {isLoadingOrganizations ? (
-                          <div className='text-muted-foreground text-sm'>Loading workspaces...</div>
-                        ) : organizations.length ? (
-                          organizations.map((organization) => {
-                            const membership = field.state.value.find(
-                              (value) => value.organizationId === organization.id
-                            );
-                            const checked = !!membership;
+                  <Card>
+                    <CardHeader>
+                      <CardTitle>Workspace Memberships</CardTitle>
+                      <CardDescription>
+                        Membership grants organization access. CRM authorization now comes from role
+                        assignments instead of `membership.businessRole`.
+                      </CardDescription>
+                    </CardHeader>
+                    <CardContent className='space-y-3'>
+                      {isLoadingOrganizations ? (
+                        <div className='text-muted-foreground text-sm'>Loading workspaces...</div>
+                      ) : organizations.length ? (
+                        organizations.map((organization) => {
+                          const membership = field.state.value.find(
+                            (value) => value.organizationId === organization.id
+                          );
+                          const checked = !!membership;
 
-                            return (
-                              <div
-                                key={organization.id}
-                                className='grid gap-3 rounded-md border p-3 md:grid-cols-[1fr_180px_180px]'
-                              >
-                                <div className='flex items-start gap-3'>
-                                  <Checkbox
-                                    aria-label={`Select workspace ${organization.name}`}
-                                    checked={checked}
-                                    onCheckedChange={(value) => {
-                                      if (!value) {
-                                        field.handleChange(
-                                          field.state.value.filter(
-                                            (item) => item.organizationId !== organization.id
-                                          )
-                                        );
-                                        field.handleBlur();
-                                        return;
-                                      }
-
-                                      field.handleChange([
-                                        ...field.state.value,
-                                        {
-                                          organizationId: organization.id,
-                                          membershipRole: 'user',
-                                          businessRole: 'sales_support'
-                                        }
-                                      ]);
+                          return (
+                            <div
+                              key={organization.id}
+                              className='grid gap-3 rounded-md border p-3 md:grid-cols-[1fr_220px]'
+                            >
+                              <div className='flex items-start gap-3'>
+                                <Checkbox
+                                  checked={checked}
+                                  onCheckedChange={(value) => {
+                                    if (!value) {
+                                      const nextMemberships = field.state.value.filter(
+                                        (item) => item.organizationId !== organization.id
+                                      );
+                                      field.handleChange(nextMemberships);
                                       field.handleBlur();
-                                    }}
-                                  />
-                                  <div className='flex flex-col'>
-                                    <span className='font-medium'>{organization.name}</span>
-                                    <span className='text-muted-foreground text-xs'>
-                                      Your role here: {organization.role}
-                                    </span>
-                                  </div>
+                                      setSelectedOrganizationIds(
+                                        nextMemberships.map((item) => item.organizationId)
+                                      );
+                                      form.setFieldValue(
+                                        'crmRoleAssignments',
+                                        form.state.values.crmRoleAssignments.filter(
+                                          (item) => item.organizationId !== organization.id
+                                        )
+                                      );
+                                      return;
+                                    }
+
+                                    const nextMemberships = [
+                                      ...field.state.value,
+                                      {
+                                        organizationId: organization.id,
+                                        membershipRole: 'user' as const
+                                      }
+                                    ];
+                                    field.handleChange(nextMemberships);
+                                    field.handleBlur();
+                                    setSelectedOrganizationIds(
+                                      nextMemberships.map((item) => item.organizationId)
+                                    );
+                                  }}
+                                />
+                                <div className='flex flex-col'>
+                                  <span className='font-medium'>{organization.name}</span>
+                                  <span className='text-muted-foreground text-xs'>
+                                    Your role here: {organization.role}
+                                  </span>
                                 </div>
-
-                                <Select
-                                  value={membership?.membershipRole ?? 'user'}
-                                  disabled={!checked}
-                                  onValueChange={(value) => {
-                                    field.handleChange(
-                                      field.state.value.map((item) =>
-                                        item.organizationId === organization.id
-                                          ? {
-                                              ...item,
-                                              membershipRole: value as 'admin' | 'user'
-                                            }
-                                          : item
-                                      )
-                                    );
-                                    field.handleBlur();
-                                  }}
-                                >
-                                  <SelectTrigger aria-label={`Role for ${organization.name}`}>
-                                    <SelectValue placeholder='Select role' />
-                                  </SelectTrigger>
-                                  <SelectContent>
-                                    {membershipRoleOptions.map((option) => (
-                                      <SelectItem key={option.value} value={option.value}>
-                                        {option.label}
-                                      </SelectItem>
-                                    ))}
-                                  </SelectContent>
-                                </Select>
-
-                                <Select
-                                  value={membership?.businessRole ?? 'sales_support'}
-                                  disabled={!checked}
-                                  onValueChange={(value) => {
-                                    field.handleChange(
-                                      field.state.value.map((item) =>
-                                        item.organizationId === organization.id
-                                          ? {
-                                              ...item,
-                                              businessRole: value as BusinessRole
-                                            }
-                                          : item
-                                      )
-                                    );
-                                    field.handleBlur();
-                                  }}
-                                >
-                                  <SelectTrigger
-                                    aria-label={`Business role for ${organization.name}`}
-                                  >
-                                    <SelectValue placeholder='Select business role' />
-                                  </SelectTrigger>
-                                  <SelectContent>
-                                    {businessRoleOptions.map((option) => (
-                                      <SelectItem key={option.value} value={option.value}>
-                                        {option.label}
-                                      </SelectItem>
-                                    ))}
-                                  </SelectContent>
-                                </Select>
                               </div>
-                            );
-                          })
-                        ) : (
-                          <div className='text-muted-foreground text-sm'>
-                            No manageable workspaces available.
-                          </div>
-                        )}
-                      </div>
-                    </field.Field>
-                    <field.FieldError />
-                  </field.FieldSet>
+
+                              <Select
+                                value={membership?.membershipRole ?? 'user'}
+                                disabled={!checked}
+                                onValueChange={(value) => {
+                                  field.handleChange(
+                                    field.state.value.map((item) =>
+                                      item.organizationId === organization.id
+                                        ? {
+                                            ...item,
+                                            membershipRole: value as 'admin' | 'user'
+                                          }
+                                        : item
+                                    )
+                                  );
+                                  field.handleBlur();
+                                }}
+                              >
+                                <SelectTrigger>
+                                  <SelectValue placeholder='Select role' />
+                                </SelectTrigger>
+                                <SelectContent>
+                                  {membershipRoleOptions.map((option) => (
+                                    <SelectItem key={option.value} value={option.value}>
+                                      {option.label}
+                                    </SelectItem>
+                                  ))}
+                                </SelectContent>
+                              </Select>
+                            </div>
+                          );
+                        })
+                      ) : (
+                        <div className='text-muted-foreground text-sm'>
+                          No manageable workspaces available.
+                        </div>
+                      )}
+                    </CardContent>
+                  </Card>
                 )}
               />
+
+              <form.AppField
+                name='crmRoleAssignments'
+                children={(field) => (
+                  <Card>
+                    <CardHeader>
+                      <CardTitle>CRM Roles</CardTitle>
+                      <CardDescription>
+                        Assign one or many CRM role profiles with branch and product-type scope per
+                        organization.
+                      </CardDescription>
+                    </CardHeader>
+                    <CardContent className='space-y-4'>
+                      <div className='flex justify-end'>
+                        <Button
+                          type='button'
+                          variant='outline'
+                          disabled={selectedOrganizationIds.length === 0}
+                          onClick={() => {
+                            const organizationId = selectedOrganizationIds[0];
+                            const firstRoleProfile =
+                              roleProfilesByOrganization.get(organizationId)?.[0]?.id ?? '';
+
+                            field.handleChange([
+                              ...field.state.value,
+                              {
+                                organizationId,
+                                roleProfileId: firstRoleProfile,
+                                branchScopeMode: 'inherit',
+                                branchScopeIds: [],
+                                productTypeScopeMode: 'inherit',
+                                productTypeScopeIds: [],
+                                isPrimary: field.state.value.length === 0,
+                                isActive: true
+                              }
+                            ]);
+                            field.handleBlur();
+                          }}
+                        >
+                          <Icons.add className='mr-2 h-4 w-4' />
+                          Add CRM Role
+                        </Button>
+                      </div>
+
+                      {isLoadingAssignments ? (
+                        <div className='text-muted-foreground text-sm'>Loading CRM role options...</div>
+                      ) : field.state.value.length ? (
+                        field.state.value.map((assignment, index) => {
+                          const roleProfiles =
+                            roleProfilesByOrganization.get(assignment.organizationId) ?? [];
+                          const branches =
+                            branchesByOrganization.get(assignment.organizationId) ?? [];
+                          const productTypes =
+                            productTypesByOrganization.get(assignment.organizationId) ?? [];
+
+                          return (
+                            <div key={assignment.id ?? `${assignment.organizationId}-${index}`} className='space-y-4 rounded-lg border p-4'>
+                              <div className='grid gap-4 md:grid-cols-2 xl:grid-cols-4'>
+                                <div className='space-y-2'>
+                                  <Label>Organization</Label>
+                                  <Select
+                                    value={assignment.organizationId}
+                                    onValueChange={(value) => {
+                                      const next = [...field.state.value];
+                                      next[index] = {
+                                        ...assignment,
+                                        organizationId: value,
+                                        roleProfileId: roleProfilesByOrganization.get(value)?.[0]?.id ?? '',
+                                        branchScopeIds: [],
+                                        productTypeScopeIds: []
+                                      };
+                                      field.handleChange(next);
+                                      field.handleBlur();
+                                    }}
+                                  >
+                                    <SelectTrigger>
+                                      <SelectValue />
+                                    </SelectTrigger>
+                                    <SelectContent>
+                                      {selectedOrganizationIds.map((organizationId) => {
+                                        const organization = organizations.find(
+                                          (item) => item.id === organizationId
+                                        );
+
+                                        return organization ? (
+                                          <SelectItem key={organization.id} value={organization.id}>
+                                            {organization.name}
+                                          </SelectItem>
+                                        ) : null;
+                                      })}
+                                    </SelectContent>
+                                  </Select>
+                                </div>
+                                <div className='space-y-2'>
+                                  <Label>Role Profile</Label>
+                                  <Select
+                                    value={assignment.roleProfileId}
+                                    onValueChange={(value) => {
+                                      const next = [...field.state.value];
+                                      next[index] = { ...assignment, roleProfileId: value };
+                                      field.handleChange(next);
+                                      field.handleBlur();
+                                    }}
+                                  >
+                                    <SelectTrigger>
+                                      <SelectValue placeholder='Select role profile' />
+                                    </SelectTrigger>
+                                    <SelectContent>
+                                      {roleProfiles.map((roleProfile) => (
+                                        <SelectItem key={roleProfile.id} value={roleProfile.id}>
+                                          {roleProfile.name} ({roleProfile.code})
+                                        </SelectItem>
+                                      ))}
+                                    </SelectContent>
+                                  </Select>
+                                </div>
+                                <div className='flex items-end gap-6'>
+                                  <label className='flex items-center gap-3'>
+                                    <Checkbox
+                                      checked={assignment.isPrimary}
+                                      onCheckedChange={(value) => {
+                                        const next = field.state.value.map((item, itemIndex) => ({
+                                          ...item,
+                                          isPrimary:
+                                            itemIndex === index ? value === true : false
+                                        }));
+                                        field.handleChange(next);
+                                        field.handleBlur();
+                                      }}
+                                    />
+                                    <span className='text-sm font-medium'>Primary</span>
+                                  </label>
+                                  <label className='flex items-center gap-3'>
+                                    <Checkbox
+                                      checked={assignment.isActive}
+                                      onCheckedChange={(value) => {
+                                        const next = [...field.state.value];
+                                        next[index] = { ...assignment, isActive: value === true };
+                                        field.handleChange(next);
+                                        field.handleBlur();
+                                      }}
+                                    />
+                                    <span className='text-sm font-medium'>Active</span>
+                                  </label>
+                                </div>
+                                <div className='flex items-end justify-end'>
+                                  <Button
+                                    type='button'
+                                    variant='destructive'
+                                    onClick={() => {
+                                      field.handleChange(
+                                        field.state.value.filter((_, itemIndex) => itemIndex !== index)
+                                      );
+                                      field.handleBlur();
+                                    }}
+                                  >
+                                    <Icons.trash className='mr-2 h-4 w-4' />
+                                    Remove
+                                  </Button>
+                                </div>
+                              </div>
+
+                              <div className='grid gap-6 xl:grid-cols-2'>
+                                <div className='space-y-3'>
+                                  <Label>Branch Scope</Label>
+                                  <Select
+                                    value={assignment.branchScopeMode}
+                                    onValueChange={(value) => {
+                                      const next = [...field.state.value];
+                                      next[index] = {
+                                        ...assignment,
+                                        branchScopeMode: value as typeof assignment.branchScopeMode,
+                                        branchScopeIds:
+                                          value === 'selected' ? assignment.branchScopeIds : []
+                                      };
+                                      field.handleChange(next);
+                                      field.handleBlur();
+                                    }}
+                                  >
+                                    <SelectTrigger>
+                                      <SelectValue />
+                                    </SelectTrigger>
+                                    <SelectContent>
+                                      {scopeModeOptions.map((option) => (
+                                        <SelectItem key={option.value} value={option.value}>
+                                          {option.label}
+                                        </SelectItem>
+                                      ))}
+                                    </SelectContent>
+                                  </Select>
+                                  {assignment.branchScopeMode === 'selected' ? (
+                                    <div className='grid gap-2 rounded-md border p-3 md:grid-cols-2'>
+                                      {branches.map((branch) => (
+                                        <label key={branch.id} className='flex items-start gap-3 rounded-md border p-3'>
+                                          <Checkbox
+                                            checked={assignment.branchScopeIds.includes(branch.id)}
+                                            onCheckedChange={(value) => {
+                                              const nextIds =
+                                                value === true
+                                                  ? [...new Set([...assignment.branchScopeIds, branch.id])]
+                                                  : assignment.branchScopeIds.filter((item) => item !== branch.id);
+                                              const next = [...field.state.value];
+                                              next[index] = { ...assignment, branchScopeIds: nextIds };
+                                              field.handleChange(next);
+                                              field.handleBlur();
+                                            }}
+                                          />
+                                          <div>
+                                            <div className='font-medium'>{branch.label}</div>
+                                            <div className='text-muted-foreground text-xs'>{branch.code}</div>
+                                          </div>
+                                        </label>
+                                      ))}
+                                    </div>
+                                  ) : null}
+                                </div>
+
+                                <div className='space-y-3'>
+                                  <Label>Product Scope</Label>
+                                  <Select
+                                    value={assignment.productTypeScopeMode}
+                                    onValueChange={(value) => {
+                                      const next = [...field.state.value];
+                                      next[index] = {
+                                        ...assignment,
+                                        productTypeScopeMode:
+                                          value as typeof assignment.productTypeScopeMode,
+                                        productTypeScopeIds:
+                                          value === 'selected' ? assignment.productTypeScopeIds : []
+                                      };
+                                      field.handleChange(next);
+                                      field.handleBlur();
+                                    }}
+                                  >
+                                    <SelectTrigger>
+                                      <SelectValue />
+                                    </SelectTrigger>
+                                    <SelectContent>
+                                      {scopeModeOptions.map((option) => (
+                                        <SelectItem key={option.value} value={option.value}>
+                                          {option.label}
+                                        </SelectItem>
+                                      ))}
+                                    </SelectContent>
+                                  </Select>
+                                  {assignment.productTypeScopeMode === 'selected' ? (
+                                    <div className='grid gap-2 rounded-md border p-3 md:grid-cols-2'>
+                                      {productTypes.map((productType) => (
+                                        <label key={productType.id} className='flex items-start gap-3 rounded-md border p-3'>
+                                          <Checkbox
+                                            checked={assignment.productTypeScopeIds.includes(productType.id)}
+                                            onCheckedChange={(value) => {
+                                              const nextIds =
+                                                value === true
+                                                  ? [
+                                                      ...new Set([
+                                                        ...assignment.productTypeScopeIds,
+                                                        productType.id
+                                                      ])
+                                                    ]
+                                                  : assignment.productTypeScopeIds.filter(
+                                                      (item) => item !== productType.id
+                                                    );
+                                              const next = [...field.state.value];
+                                              next[index] = {
+                                                ...assignment,
+                                                productTypeScopeIds: nextIds
+                                              };
+                                              field.handleChange(next);
+                                              field.handleBlur();
+                                            }}
+                                          />
+                                          <div>
+                                            <div className='font-medium'>{productType.label}</div>
+                                            <div className='text-muted-foreground text-xs'>
+                                              {productType.code}
+                                            </div>
+                                          </div>
+                                        </label>
+                                      ))}
+                                    </div>
+                                  ) : null}
+                                </div>
+                              </div>
+                            </div>
+                          );
+                        })
+                      ) : (
+                        <div className='text-muted-foreground rounded-lg border border-dashed p-6 text-sm'>
+                          No CRM role assignments yet. Users can still fall back to the legacy
+                          `membership.businessRole` path until assignments are added.
+                        </div>
+                      )}
+                    </CardContent>
+                  </Card>
+                )}
+              />
+
+              <Card>
+                <CardHeader className='flex flex-row items-start justify-between gap-4'>
+                  <div>
+                    <CardTitle>Effective Access</CardTitle>
+                    <CardDescription>
+                      Preview resolved CRM permissions, scopes, and approval authority for troubleshooting.
+                    </CardDescription>
+                  </div>
+                  {isEdit ? (
+                    <Button
+                      type='button'
+                      variant='outline'
+                      onClick={() => void handlePreviewEffectiveAccess()}
+                      isLoading={isLoadingPreview}
+                    >
+                      <Icons.sparkles className='mr-2 h-4 w-4' />
+                      Preview Effective Access
+                    </Button>
+                  ) : null}
+                </CardHeader>
+                <CardContent className='space-y-4'>
+                  {effectivePreviewSource?.crmAccessSummaries?.length ? (
+                    effectivePreviewSource.crmAccessSummaries.map((summary) => (
+                      <div key={summary.organizationId} className='rounded-lg border p-4'>
+                        <div className='flex flex-wrap items-center justify-between gap-3'>
+                          <div>
+                            <div className='font-medium'>{summary.organizationName}</div>
+                            <div className='text-muted-foreground text-sm'>
+                              Primary CRM Role: {summary.primaryCrmRoleLabel ?? summary.primaryCrmRole ?? 'None'}
+                            </div>
+                          </div>
+                          <div className='flex gap-2'>
+                            <Badge variant='secondary'>{summary.roleCount} Roles</Badge>
+                            {summary.usedLegacyFallback ? (
+                              <Badge variant='outline'>Legacy Fallback</Badge>
+                            ) : null}
+                          </div>
+                        </div>
+                        <div className='mt-4 grid gap-3 md:grid-cols-2 xl:grid-cols-4'>
+                          <div className='rounded-md border p-3'>
+                            <div className='text-muted-foreground text-xs'>Ownership</div>
+                            <div className='font-medium capitalize'>{summary.ownershipScope}</div>
+                          </div>
+                          <div className='rounded-md border p-3'>
+                            <div className='text-muted-foreground text-xs'>Approval</div>
+                            <div className='font-medium capitalize'>{summary.approvalAuthority}</div>
+                          </div>
+                          <div className='rounded-md border p-3'>
+                            <div className='text-muted-foreground text-xs'>Branch Scope</div>
+                            <div className='font-medium'>
+                              {scopeSummary(summary.branchScopeMode, summary.branchScopeIds)}
+                            </div>
+                          </div>
+                          <div className='rounded-md border p-3'>
+                            <div className='text-muted-foreground text-xs'>Product Scope</div>
+                            <div className='font-medium'>
+                              {scopeSummary(summary.productScopeMode, summary.productTypeScopeIds)}
+                            </div>
+                          </div>
+                        </div>
+                        <div className='mt-4'>
+                          <div className='mb-2 text-sm font-medium'>Resolved Permissions</div>
+                          <div className='flex flex-wrap gap-2'>
+                            {summary.permissions.map((permission) => (
+                              <Badge key={permission} variant='outline'>
+                                {permission}
+                              </Badge>
+                            ))}
+                          </div>
+                        </div>
+                      </div>
+                    ))
+                  ) : (
+                    <div className='text-muted-foreground rounded-lg border border-dashed p-6 text-sm'>
+                      {isEdit
+                        ? 'Use Preview Effective Access to inspect the resolved CRM authorization.'
+                        : 'Effective access preview becomes available after the user is created.'}
+                    </div>
+                  )}
+                </CardContent>
+              </Card>
             </form.Form>
           </form.AppForm>
         </div>
@@ -357,9 +889,10 @@ export function UserFormSheet({ user, open, onOpenChange }: UserFormSheetProps)
             type='submit'
             form='user-form-sheet'
             isLoading={isPending}
-            disabled={isLoadingOrganizations || organizations.length === 0}
+            disabled={isLoadingOrganizations}
           >
-            <Icons.check /> {isEdit ? 'Update User' : 'Create User'}
+            <Icons.check className='mr-2 h-4 w-4' />
+            {isEdit ? 'Update User' : 'Create User'}
           </Button>
         </SheetFooter>
       </SheetContent>

src/features/users/components/users-table/columns.tsx

@@ -67,6 +67,45 @@ export const columns: ColumnDef<User>[] = [
       </div>
     )
   },
+  {
+    id: 'primaryCrmRole',
+    accessorFn: (row) => row.primaryCrmRole ?? '',
+    header: ({ column }: { column: Column<User, unknown> }) => (
+      <DataTableColumnHeader column={column} title='Primary CRM Role' />
+    ),
+    cell: ({ row }) => (
+      <div className='flex flex-col'>
+        <span className='font-medium'>{row.original.primaryCrmRole ?? 'None'}</span>
+        {row.original.hasLegacyBusinessRoleFallback ? (
+          <span className='text-amber-600 text-xs'>Legacy fallback active</span>
+        ) : null}
+      </div>
+    )
+  },
+  {
+    id: 'crmRoleCount',
+    accessorFn: (row) => row.crmRoleCount,
+    header: ({ column }: { column: Column<User, unknown> }) => (
+      <DataTableColumnHeader column={column} title='CRM Roles' />
+    ),
+    cell: ({ row }) => <Badge variant='secondary'>{row.original.crmRoleCount} Roles</Badge>
+  },
+  {
+    id: 'branchScopeSummary',
+    accessorFn: (row) => row.branchScopeSummary,
+    header: ({ column }: { column: Column<User, unknown> }) => (
+      <DataTableColumnHeader column={column} title='Branch Scope' />
+    ),
+    cell: ({ row }) => <span className='text-sm'>{row.original.branchScopeSummary}</span>
+  },
+  {
+    id: 'productScopeSummary',
+    accessorFn: (row) => row.productScopeSummary,
+    header: ({ column }: { column: Column<User, unknown> }) => (
+      <DataTableColumnHeader column={column} title='Product Scope' />
+    ),
+    cell: ({ row }) => <span className='text-sm'>{row.original.productScopeSummary}</span>
+  },
   {
     id: 'actions',
     cell: ({ row }) => <CellAction data={row.original} />

src/features/users/schemas/user.ts

@@ -1,4 +1,5 @@
 import * as z from 'zod';
+import { ROLE_ASSIGNMENT_SCOPE_MODES } from '@/lib/auth/rbac';
 export const userSchema = z.object({
   name: z.string().min(2, 'Name must be at least 2 characters'),
   email: z.string().email('Please enter a valid email'),
@@ -8,11 +9,23 @@ export const userSchema = z.object({
     .array(
       z.object({
         organizationId: z.string().min(1),
-        membershipRole: z.enum(['admin', 'user']),
-        businessRole: z.string().min(1)
+        membershipRole: z.enum(['admin', 'user'])
       })
     )
-    .min(1, 'Select at least one organization')
+    .min(1, 'Select at least one organization'),
+  crmRoleAssignments: z.array(
+    z.object({
+      id: z.string().optional(),
+      organizationId: z.string().min(1),
+      roleProfileId: z.string().min(1),
+      branchScopeMode: z.enum(ROLE_ASSIGNMENT_SCOPE_MODES),
+      branchScopeIds: z.array(z.string()),
+      productTypeScopeMode: z.enum(ROLE_ASSIGNMENT_SCOPE_MODES),
+      productTypeScopeIds: z.array(z.string()),
+      isPrimary: z.boolean(),
+      isActive: z.boolean()
+    })
+  )
 });
 
 export type UserFormValues = z.infer<typeof userSchema>;

src/lib/auth/rbac.ts

@@ -99,6 +99,11 @@ export const PERMISSIONS = {
   crmRoleAssignmentUpdate: 'crm.role.assignment.update',
   crmRoleAssignmentDelete: 'crm.role.assignment.delete',
   crmRoleAssignmentManage: 'crm.role.assignment.manage',
+  crmUserRoleAssignmentRead: 'crm.user_role_assignment.read',
+  crmUserRoleAssignmentCreate: 'crm.user_role_assignment.create',
+  crmUserRoleAssignmentUpdate: 'crm.user_role_assignment.update',
+  crmUserRoleAssignmentDelete: 'crm.user_role_assignment.delete',
+  crmUserRoleAssignmentManage: 'crm.user_role_assignment.manage',
   crmMasterOptionRead: 'crm.master_option.read',
   crmMasterOptionCreate: 'crm.master_option.create',
   crmMasterOptionUpdate: 'crm.master_option.update',
@@ -258,6 +263,7 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
       PERMISSIONS.crmDashboardRead,
       PERMISSIONS.crmDashboardExport,
       PERMISSIONS.crmRoleAssignmentRead,
+      PERMISSIONS.crmUserRoleAssignmentRead,
       PERMISSIONS.crmDocumentArtifactRead,
       PERMISSIONS.crmDocumentArtifactDownload,
       PERMISSIONS.crmQuotationDocumentPreview,
@@ -290,6 +296,7 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
       PERMISSIONS.crmDashboardRead,
       PERMISSIONS.crmDashboardExport,
       PERMISSIONS.crmRoleAssignmentRead,
+      PERMISSIONS.crmUserRoleAssignmentRead,
       PERMISSIONS.crmDocumentArtifactRead,
       PERMISSIONS.crmDocumentArtifactDownload,
       PERMISSIONS.crmQuotationDocumentPreview,
@@ -322,6 +329,7 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
       PERMISSIONS.crmDashboardRead,
       PERMISSIONS.crmDashboardExport,
       PERMISSIONS.crmRoleAssignmentRead,
+      PERMISSIONS.crmUserRoleAssignmentRead,
       PERMISSIONS.crmDocumentArtifactRead,
       PERMISSIONS.crmDocumentArtifactDownload,
       PERMISSIONS.crmQuotationDocumentPreview,
@@ -349,6 +357,11 @@ const DEFAULT_ROLE_DEFINITIONS: Record<string, Omit<CrmRoleProfileDefinition, 'c
       PERMISSIONS.crmRoleAssignmentUpdate,
       PERMISSIONS.crmRoleAssignmentDelete,
       PERMISSIONS.crmRoleAssignmentManage,
+      PERMISSIONS.crmUserRoleAssignmentRead,
+      PERMISSIONS.crmUserRoleAssignmentCreate,
+      PERMISSIONS.crmUserRoleAssignmentUpdate,
+      PERMISSIONS.crmUserRoleAssignmentDelete,
+      PERMISSIONS.crmUserRoleAssignmentManage,
       PERMISSIONS.crmMasterOptionRead,
       PERMISSIONS.crmMasterOptionCreate,
       PERMISSIONS.crmMasterOptionUpdate,
@@ -459,6 +472,11 @@ export const CRM_PERMISSION_GROUPS: PermissionGroup[] = [
       { key: PERMISSIONS.crmRoleAssignmentUpdate, label: 'Update user role assignments' },
       { key: PERMISSIONS.crmRoleAssignmentDelete, label: 'Delete user role assignments' },
       { key: PERMISSIONS.crmRoleAssignmentManage, label: 'Manage user role assignments' },
+      { key: PERMISSIONS.crmUserRoleAssignmentRead, label: 'Read user CRM role assignments' },
+      { key: PERMISSIONS.crmUserRoleAssignmentCreate, label: 'Create user CRM role assignments' },
+      { key: PERMISSIONS.crmUserRoleAssignmentUpdate, label: 'Update user CRM role assignments' },
+      { key: PERMISSIONS.crmUserRoleAssignmentDelete, label: 'Delete user CRM role assignments' },
+      { key: PERMISSIONS.crmUserRoleAssignmentManage, label: 'Manage user CRM role assignments' },
       { key: PERMISSIONS.crmMasterOptionRead, label: 'Read master options' },
       { key: PERMISSIONS.crmMasterOptionCreate, label: 'Create master options' },
       { key: PERMISSIONS.crmMasterOptionUpdate, label: 'Update master options' },